Note fondée sur 319 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Expedia
The whole facility was disgusting. Old, shabby, holes in sheets, blankets also stained. The chain for the lock was broken. The smell of drugs and cigarette smoke everywhere. NoThis facility is in dire need of renovation and updated amenities. The worn-out state of the furniture and linens is unacceptable. Damaged fixtures, such as the broken lock chain, present a significant safety hazard. These issues require immediate attention to provide a safe and comfortable environment. It is essential to address these concerns promptly to maintain the reputation of this establishment.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Guest Relations, Gestion de l’hôtel
Dear Jaime,Thank you for bringing this to our attention. We deeply apologize and will be looking into this as soon as possible. Our guests' safety and comfort are our top priorities and we'll review this with our housekeeping and maintenance staff to ensure our strict protocols are being followed. We wish you safe travels on the road ahead.
par un voyageur
Don't stay here
Publié le 1 oct. 2024 sur HotelsThe only thing good was the woman checking us in was nice and accomodating. Confirmation said two beds, we got one. Had to move to smoking. Got to new room. TV was on and cigarette butts in toilet like someone was already staying there. Everything was dirty. Sheets had black marks. Coffee machine but no coffee cups.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Guest Relations, Gestion de l’hôtel
Dear Sue,Thank you for taking the time to leave your review. We appreciate you staying with us and regret that your room did not meet expectations. We understand your frustration and will be reviewing this with our housekeeping staff to ensure our strict cleaning protocols are being followed. Thank you for bringing this to our attention, and we hope you will consider returning for a better experience.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
The first room they gave us that we could not stay in had mold 3' up the walls and on furniture. the second one smelled bad the AC had a horrible smell, the hallway carpet was gross, and everything was sticky to the touch. It's not a good place. management does not feel the need to take care of the place trash all around the building
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Relations, Gestion de l’hôtel
Dear Kammal,While we thank you for being our guest and sharing your feedback, we are sorry you had a disappointing visit. What you described is not a typical experience on our property, and we were quite surprised to read your remarks. We are normally known for our top-notch service and spotless accommodations, so we apologize this was not your experience. We assure you that cleanliness is one of our top priorities, and we have full housekeeping services in place to uphold our high-quality standards. All of your comments will be shared with the team as we address your concerns. It is our hope that you'll consider joining us again as we'd be grateful for the opportunity to change your perceptions and show you our true spirit of hospitality.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
It was disgusting. Didn’t have high expectations but being in a non smoking room and then having cigarette burns in the sheets. I had requested to not stay there another night expressed my concerns. NO ONE got back with me.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
There was blood on the door holes in the bathroom door the wall and shower had mold the AC was nasty
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager , Gestion de l’hôtel
Dear Tawni,Thank you for being our guest and taking the time to provide your honest feedback. We strive to provide a clean, comfortable experience for all our guests, so it is disappointing to hear about your experience. Rest assured, your concerns will be addressed by the respective teams, and we will seize this opportunity to ensure we're always putting our best foot forward. We hope you reconsider visiting in the future so we may provide you with a better experience that more aligns with our values.
par un voyageur
Publié le 30 août 2024 sur Expedia
They have bed bugs and the rooms were disgustingly dirty.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Shelby,We're sorry to hear that you didn't have a good time with us. Please accept our apologies for any upkeep or cleanliness concerns during your visit, as both of these matters are incredibly important to us. Our housekeeping and pest control teams will be sure to look into all of your comments further and make improvements where necessary. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you.
par un voyageur
Not the best.
Publié le 16 août 2024 sur HotelsSmelled very strong of cigarettes. Bathroom door knob was broke. No latch on door for security. Curtain wouldn't shut all the way. Fire alarm was hanging off. People were slamming doors all hours of the night. The only positive experience was the hotel clerk lady. She was welcoming.
Commentaires de Gestion de l’hôtel
21 août 2024 par Guest Relations, Gestion de l’hôtel
We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in the upkeep of our accommodations, as this is incredibly important to us. All of your feedback is gratefully received and will be discussed internally so that improvements can be made for the future. Thank you, and we hope you will consider giving us another chance soon; we're confident that we can impress you.
par un voyageur
Publié le 6 août 2024 sur Hotels
par un voyageur
Publié le 27 juill. 2024 sur Expedia
No breakfast and room was bogus asf
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Relations, Gestion de l’hôtel
Dear Jamario,Thank you for sharing your experience, we're sorry to hear you couldn't enjoy breakfast with us. Please know that our team is always happy to answer any questions you may have about our amenities, as well as any concerns you may have while staying with us. Other than this we hope your stay was a pleasant one, and we hope to improve your perception in the future.
par un voyageur
Publié le 25 juill. 2024 sur Hotels
The service was great but the room I was in was not up to standers I had to ask for different bedding 3times they kept giving me bad bedding so I needed up going to buy me a set from family dollar besides the room being half clean I was comfortable and the employees were very very respectful and great
