Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juin 2024 sur Expedia
Non cooperative staff dirty washroom and wifi non working
par un voyageur
Publié le 2 juin 2024 sur Hotels
par un voyageur
Publié le 2 oct. 2023 sur Hotels
par un voyageur
Publié le 3 mars 2023 sur Expedia
Nice property and provides pick/drop service to mall road.
Commentaires de Gestion de l’hôtel
7 mars 2023 par Kapil, Gestion de l’hôtel
Dear Shubham,Thank you for choosing Hotel Pacific Mussoorie and for taking the time to share your feedback with us regarding your recent stay at the hotel. It is delightful to know that you had a nice experience at our hotel. Thank you for appreciating the shuttle service to the Mall Road. We understand how important this service is for our guests due to the restrictions on the Mall Road and Camel's Back Road. We look forward to hosting you again on your next visit to the city.
par un voyageur
Publié le 2 nov. 2022 sur Expedia
It was very good, Vishal & his staff including the person who was picking up the bag, the driver and the kitchen staff outstanding!
Keep it it with this standard of service!
Commentaires de Gestion de l’hôtel
15 nov. 2022 par Manager, Gestion de l’hôtel
Dear Mr Rishikesh,Thank you for taking the time to share your feedback with us regarding your stay at Hotel Pacific Mussoorie! It is delightful to know that you had a good experience at our hotel. Thank you for your kind words of appreciation for the team. It is our constant endeavour to provide our guests with the highest levels of service and it is indeed satisfying when we not just meet but exceed our guest expectations. We look forward to the pleasure of serving you again on your next visit to the hill station.
par un voyageur
Publié le 30 sept. 2022 sur Expedia
par un voyageur
Decent stay
Publié le 19 mai 2022 sur Hotelsstayed 2 nights in premium room. decent hotel and room. nothing out of the world type. friendly staff.
breakfast menu was ok.
dinner in hotel restaurant was just ok.
15 mins walk from mall road/market.
offered free shuttle to market which was good.
Commentaires de Gestion de l’hôtel
12 juill. 2022 par Team Pacific, Gestion de l’hôtel
Dear Sir/Madam,
Thank you for sharing your feedback with us regarding your stay at Hotel Pacific Mussoorie! We are happy to know that you had a comfortable experience at our hotel. It is our constant endeavour to upgrade our services and facilities to make your stay even more comfortable and enjoyable. We are coming up with new rooms and facilities shortly and look forward to welcoming you back to Hotel Pacific Mussoorie.
par un voyageur
Publié le 29 mars 2022 sur Expedia
Excellent property with excellent service.
Commentaires de Gestion de l’hôtel
30 mars 2022 par Manager, Gestion de l’hôtel
Dear Mr Modi,
Thank you for taking the time to share your feedback with us regarding your recent stay at Hotel Pacific Mussoorie! It is delightful to know that you had an excellent experience at our hotel. Thank you for appreciating the services provided by our team. We look forward to welcoming you back to Pacific Mussoorie on your next visit to the hill station.
par un voyageur
Publié le 24 mars 2022 sur Expedia
Staff is very cooperative and helpful. Hotel provides pick n drop which is helpful. Near to Mall Road .rooms are clean . Toilet is too small comparatively. Breakfast options are few . Food is prepared well .
Commentaires de Gestion de l’hôtel
30 mars 2022 par Manager, Gestion de l’hôtel
Dear Mr Paresh,
Thank you for sharing your feedback with us regarding your stay at Hotel Pacific Mussoorie! We are happy to know that you had a comfortable stay at our hotel. Thank you for your kind words of appreciation for our team. We have noted your concerns regarding the bathroom and the breakfast options and will work on improving those areas. We look forward to having you stay with us again on your next visit to the city.
par un voyageur
Bad bad experience
Publié le 21 mars 2022 sur HotelsGood part - 1. staff is very humble 2. their pick up and drop to Dr. ambedkar statue.
Bad part- 1. Room had no view at all. Before going there called hotel as well as sandeep arora-online manager, requesting them to keep room with good view- both said yes- kept- both gave no clarity of worst room kept . After reaching when we requested to change, they say we are fully sold out, so sorry. Refund of remaining two nights also declined. it was painful 3 nights in a very bad room- main reason of spoiling whole trip.
2. Wifi is bad- you have to login again every 5 minutes
3. Condition of room is bad- very difficult to even lock it properly
Never again to this property.
Commentaires de Gestion de l’hôtel
22 mars 2022 par Manager, Gestion de l’hôtel
Dear Mr Singh,
I would like to apologize for the poor experience that your guests had during their stay at the hotel. When we had spoken prior to their arrival, I was not aware of the room category that had been booked for them. Unfortunately, due to the long weekend, the hotel was sold out and we could not shift them to another room. It disappoints us when our guests leave with a bad experience despite our efforts. We use the feedback that we receive to further improve our services and facilities. We have new spacious rooms with balcony coming up in the new tower shortly which would resolve some of the issues that are there in the current rooms. I do hope that you will give us another opportunity to host you in the future.
Regards,
Sandeep Arora
Pacific Mussoorie
