Note fondée sur 43 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Hotels
par un voyageur
Excellent hotel
Publié le 2 juin 2024 sur HotelsCommentaires de Gestion de l’hôtel
8 juin 2024 par Dilip Das, Gestion de l’hôtel
Dear Mr. Rajiv,Namaskar!Many sincere thanks for your kind review and appreciation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience.We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,Dilip DasResort Manager
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Dilip Das, Gestion de l’hôtel
Dear Guest,Many sincere thanks for your kind review and appreciation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience.We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,Dilip DasResort Manager
par un voyageur
Publié le 30 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Das, Gestion de l’hôtel
Dear Guest,Many sincere thanks for your kind review and appreciation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience.We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,Dilip DasResort Manager
par un voyageur
Publié le 17 juill. 2022 sur Expedia
The Claridges Nabha Residence is located in a quaint ledge of the mountains near Mussoorie. You can get a nice view of the peaks above and, partly, of the cliff below. The property itself is beautiful but it is evident that it has seen better days. You can see broken vases and plant pots in places and some of the common areas could use some renovation. Even so, it does exhude a cozy charm that stems from its turn-of-the-century architecture and quiet bliss, away from the main city.
The staff are courteous and friendly, although it is apparent they have not been fully trained in customer service, particularly when dealing with complaints, in stark contrast to The Claridges' property in Delhi. The food is good, in particular the breakfast. The hotel has a fitness area, but it only has cardio machines.
The rooms are in very good condition and are by far the best feature of the hotel. The bed is cozy and has a vast arrangement of pillows to choose from. I stayed in a duplex and the beds above were every bit as comfortable as the ones in the ground level. My only complaint would be the faded towels in the bathroom which could be swapped for new ones.
Transport was the main shortcoming of the hotel. The hotel does not have its own cars and the manager's recommended drivers charge you extra 500 rupees for AC, which is something they do not tell you up front. This made for an uncomfortable experience, which tarnished what was otherwise a wonderful, quiet retreat from busy Delhi.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Dilip Das, Gestion de l’hôtel
Dear Guest,Many sincere thanks for your kind review and appreciation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience.We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,Dilip DasResort Manager
par un voyageur
Publié le 19 juin 2022 sur Hotels
Very serene , cosy & relaxing property . Service was a bit slow .
Commentaires de Gestion de l’hôtel
21 juin 2022 par Front Office Manager, Gestion de l’hôtel
Thank you for holidaying at The Claridges Nabha Residence Mussoorie and sharing your candid feedback.
We are glad that you enjoyed your stay with us. We thank you for bringing to our notice the aspect that need our attention. Our management team has taken a note of the same.
It was a pleasure to host you!
par un voyageur
Nice staff but poorly maintained property
Publié le 25 mai 2022 sur HotelsThe checkin was okay. But hotel is bit old and required maintenance. We had to call maintenance to fix toilet and door issues. And then again there was no hot water for 1 day and had to call more than 10 times before it was fixed.the TV was not working and then we had to call them to fix it. In the play area, the Xbox was not working. In short, we had to call and gets fixed every time we wanted to try things out there. The breakfast buffet was pretty decent the first morning. But the second morning, it was quite opposite. Chicken sausages was horrible the seconds day. My whole family had indigestion and vomiting. They really need to take care of these things considering it’s a 4 star property.
Though one things good there was their staff. All of them were very courteous and helpful. They tried to solve all issues with smile.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Dilip Das, Gestion de l’hôtel
Dear Guest,Many sincere thanks for your kind review and appreciation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience.We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,Dilip DasResort Manager
par un voyageur
Better maintenance needed
Publié le 8 nov. 2021 sur HotelsIt was a good stay. However, it dint match my expectations from Claridges. i was expecting more cleanliness and better maintenance of the property-
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Dilip Das, Gestion de l’hôtel
Dear Guest,Many sincere thanks for your kind review and appreciation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience.We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,Dilip DasResort Manager
par un voyageur
Basic hotel that is over prised as it's a hill sta
Publié le 17 oct. 2021 sur HotelsOver prised, basic 3* property that needs a major renovation.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Das, Gestion de l’hôtel
Dear Guest,Many sincere thanks for your kind review and appreciation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience.We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,Dilip DasResort Manager
par un voyageur
Publié le 10 sept. 2021 sur Hotels
decent sized rooms. nothing special. ordinary furniture.
tin roof so when the wind blows very strongly it is quite noisy
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Das, Gestion de l’hôtel
Dear Guest,Many sincere thanks for your kind review and appreciation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience.We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,Dilip DasResort Manager
