Note fondée sur 900 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Services, Gestion de l’hôtel
Thanks for taking the time to leave us 4 stars, Robin. Hope to see you again soon and make it 5!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Great location
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Services, Gestion de l’hôtel
Thanks for the shoutout, John! Hope to see you again soon!
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Guest Services, Gestion de l’hôtel
Hi Tamara. Thanks for taking the time to leave us 3 stars. We’d love to know how we can improve to earn 5 next time. Hope to see you again soon!
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Guest Services, Gestion de l’hôtel
Thanks for the 5 stars, Anna! Hope to see you again soon!
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Room was clean. Housekeeping was wonderful. Front desk welcoming. Other staff, restaurants, bar, outdoor areas, ignoring and rude. No one in the bar to order a to go sandwich. Then when someone appeared they said I will not be able to help you. He proceeded to check all the TV channels. Tried to get a waiter to greet and seat us at the restaurant. We were noticed but ignored. The restaurant had 3-4 customers at the time. Pool is beautiful but kids with parents encouraging them to do cannonballs, drinking and showing it. Arguing between drunk guests, it was awful. Will not stay here again.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Guest Services, Gestion de l’hôtel
Hi Lawrence. I’m so sorry to hear about this. We pride ourselves on our hospitality and it sounds like we dropped the ball. I’ll be sure to share your feedback with the team so we can do better next time. Really hope you’ll give us another chance.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Guest Services, Gestion de l’hôtel
Thanks for taking the time to leave us 4 stars, Michael. Hope to see you again soon and make it 5!
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Guest Services, Gestion de l’hôtel
Thanks for the 5 stars, Stephen! Hope to see you again soon!
par un voyageur de La Mesa
Publié le 11 sept. 2024 sur Expedia
We chose to stay here so we were within walking distance of the Del Mar Fairgrounds, planning on using the hotel solely for parking and a place to sleep. However, the staff were kind enough to let us have an early check-in, resulting in us having a mini vacation day at the pool. On top of that, the room unexpectedly had a balcony with a nice sitting area overlooking the pool. I was very impressed That a hotel I chosen for convenience ended up being so nice!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Guest Services, Gestion de l’hôtel
Thanks for the lovely review, Kimberly! So glad we could turn your quick stopover into a full-on mini vacay! Sounds like you really made the most of your time by the pool. Hope to see you again next time you’re in town!
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Guest Services, Gestion de l’hôtel
Thanks for the 5 stars, Kewalin! Hope to see you again soon!
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Issues with Room Condition and Accommodation Change
I recently stayed at Hilton Del Mar, and while I appreciated the friendly staff, I encountered a couple of issues that impacted my experience. Upon check-in, I discovered ants in the original King Deluxe room I was assigned. This was quite disappointing, as I had been looking forward to a comfortable stay.
As a result, I had to switch to a room with two Queen beds, which was not what I had originally booked. While I understand that these situations can arise, the change in room type affected the quality of my stay. I would have appreciated a more proactive approach to addressing the problem, by offering an alternative solution or compensation. I was directed to contact Hotels.com for a compensation adjustment.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Guest Services, Gestion de l’hôtel
Hi Justine. Thanks for taking the time to share your thoughts. I’m so sorry for the trouble with your room. We never want to put guests in a position to have to switch rooms, let alone one that’s not what they booked. We’ll take your feedback on how to be more proactive in the future into account. Glad you found our staff friendly, and hope you’ll give us another chance to show you a better stay next time.
