Note fondée sur 201 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juin 2024 par Pankaj Gupta, Gestion de l’hôtel
Dear Brice,Thank you for sharing your valuable feedback with us. I understand your experience at our hotel was not as per expectation and we sincerely apologize for the inconvenience caused during your stay.While I have shared your feedback with the team to ensure that corrective measures are taken immediately and effectively, however, we are unable to find your profile or any contact details for us to connect with you for better clarity and understand the sequence of events and what may have transpired thereafter.May I please once again request you to give us more information and in greater detail so that we are able to take appropriate action. You may feel free to reach out to our Rooms Division Manager +918860605550 which is his handphone number. he will ensure that every effort is made to make your stay exceptional.I assure you that these lapses were an exception to our normal standards and I hope you will not allow them to forever mar your impression of our hotel.My team and I look forward to welcoming you back to Delhi.Warm Regards,Pankaj GuptaArea General Manager
par un voyageur
Scam ! A fuir !
Publié le 25 juin 2024 sur HotelsCe sont des voleurs ! C’est un scam ! Ils inventent des factures inexistantes, l’hôtel est sympa mais franchement je ne recommande pas du tout ! Si vous y aller prenez en photos toute les factures que vous avez ! Car ils inventent des factures.
Commentaires de Gestion de l’hôtel
16 août 2024 par Pankaj Gupta, Gestion de l’hôtel
Dear Brice,Thank you for taking the time to share your feedback about your recent stay at Crowne Plaza Mayur Vihar. We genuinely appreciate your input as it helps us to continuously improve our services.We deeply regret the inconvenience you experienced regarding your billing. As a valued guest, your satisfaction is of utmost importance to us, and we apologize for any confusion that may have occurred during the check-out process. We understand your concern and would like to assure you that we have taken immediate steps to investigate the matter thoroughly.Upon your feedback, we conducted a comprehensive review of the invoices presented. It was identified that a billing error occurred, for which we sincerely apologize. We addressed this issue promptly and made the necessary adjustments to your bill, as approved by our management team. We also understand your concern about ethical practices, and we are committed to upholding the highest standards of integrity and transparency.We assure you that this is an isolated incident and does not reflect our usual practices. We will reinforce our procedures with our team to prevent any future occurrences. Your trust is important to us, and we will do everything possible to ensure that this does not happen again.Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that we strive for.Warm regards,Pankaj GuptaArea General Manager
par un voyageur
Publié le 10 déc. 2019 sur Hotels
par David de rennes
1 business week in Noida
Publié le 21 mars 2016 sur HotelsSelected for good rating, i can confirms it deserves excellent rating
Location between Noida and Delhi CBD / Airport was a good choice for 1 week with few Entertainment (Mall of india 10min, Akshardham Temple 10min).
Why not Free Wifi?
Commentaires de Gestion de l’hôtel
28 mai 2016 par Crowne Plaza Mayur Vihar, Gestion de l’hôtel
Dear Guest,
Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.
We are truly grateful for the wonderful things you have said about the hotel and services At Crowne Plaza New Delhi Mayur Vihar Noida, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.
I have also taken note of your comments regarding the internet. Like all hotels, we have multiple rates and packages with various inclusions, internet being one of them.
Looking forward to welcoming you back soon.
Warm Regards,
Vikas Oswal
General Manager
par un voyageur
Correct pour affaires. A éviter à titre personnel.
Publié le 19 févr. 2013 sur HotelsTrès bon hôtel. Récent. Personnel bien briefé. Le check-out le plus rapide que j'ai pu avoir depuis 10 ans en Inde. Le seul couac est sur l'emplacement: loin de tout sauf du métro à 5mn à pied.
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Pankaj Gupta, Gestion de l’hôtel
Dear Guest,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur Vihar. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaArea General Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
Staff was exceptional, property was in ok condition though, didnt feel premium in room.
Commentaires de Gestion de l’hôtel
26 août 2024 par Pankaj Gupta, Gestion de l’hôtel
Dear Nisarg,Here's a thoughtful response you can use to address the guest's feedback:Dear [Guest’s Name],Thank you for taking the time to share your experience with us. We are delighted to hear that our team provided you with exceptional service during your stay.We apologize that your room did not meet the premium expectations we strive to uphold. Please know that we are committed to continuous improvement, and your feedback is invaluable in helping us enhance the quality of our property. We hope to have the pleasure of welcoming you back in the future, where we trust your next stay with us will be even more enjoyable.Warm Regards,Pankaj GuptaArea General Manager
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Pankaj Gupta, Gestion de l’hôtel
Dear MIN WEI,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur Vihar. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaArea General Manager
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Pankaj Gupta, Gestion de l’hôtel
Dear Guest,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur Vihar. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaArea General Manager
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Pankaj Gupta, Gestion de l’hôtel
Dear Pavel,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur Vihar. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaArea General Manager
