Note fondée sur 96 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,6 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très Décevant
Publié le 18 août 2022 sur HotelsNous avons pares 15 h de voyage patientés 3h car l'hotel ne retrouvait pas les réservations.
De nombreux problème dans la chambre, internet inaccessible, prises de courant non alimentées, tube d'éclairage de la salle de bain qui se décrochait régurlèrement
La piscine et le sauna n'étaient pas disponnibles.
Impossible de réservé un taxi lorsque l'ion s'adressait à l'acceuil, nous avons du le faire par nous même.
Le seul point positif, le restaurant et le centre cpommercial à côté de l'hotel.
Commentaires de Gestion de l’hôtel
31 mai 2023 par Mahagun Sarovar Portico Suites Ghaziabad, Gestion de l’hôtel
Dear Jacques,Thank you for taking the time to share your recent experience with us. We are truly sorry to hear that your stay with us did not meet your expectations. We understand how frustrating it can be to encounter multiple issues during your stay, and we apologize for the inconvenience caused. Regarding the hotel's inability to locate your reservations, we assure you that every effort will be made to investigate and rectify the situation.We are sorry for the issues you experienced with the room, particularly with the internet accessibility and power outlets. We will bring these concerns to the attention of the maintenance team so that they can be addressed and resolved at the earliest.We understand how important it is to have access to all the amenities. Sadly, in this instance, the pool and sauna were unavailable due to unforeseen circumstances, and we regret any disappointment this may have caused.We apologize for the difficulty you experienced in booking a taxi. Kindly be informed that we will work on addressing this matter to ensure that future guests do not encounter such difficulties.We are pleased to read that you enjoyed our restaurant and surrounding shopping centre. Your feedback is valuable to us, and we're sorry we could not provide you with a more satisfactory stay.We hope you will give us another opportunity to deliver an excellent stay experience in the future.Thank you for choosing our hotel.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Mahagun Sarovar Portico Suites Ghaziabad, Gestion de l’hôtel
We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Mahagun Sarovar Portico Suites Ghaziabad, Gestion de l’hôtel
We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.
par un voyageur
Publié le 5 août 2024 sur Expedia
good property
Commentaires de Gestion de l’hôtel
5 août 2024 par Mahagun Sarovar Portico Suites Ghaziabad, Gestion de l’hôtel
Thank you for your exceptional 8-star rating! We're honored to have exceeded your expectations with our services.
par un voyageur
Publié le 17 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juin 2024 par Mahagun Sarovar Portico Suites Ghaziabad, Gestion de l’hôtel
Dear GuestWe thank you for your kind review rating
par un voyageur
Publié le 19 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Mahagun Sarovar Portico Suites Ghaziabad, Gestion de l’hôtel
Thank you for your exceptional 8-star rating! We're honored to have exceeded your expectations with our services.
par un voyageur
Publié le 27 sept. 2023 sur Expedia
Untrained staff and late service and too much esit time for check in and check out. Not at all a money spent worthy experience
par un voyageur
Publié le 30 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 avr. 2023 par Mahagun Sarovar Portico Suites Ghaziabad, Gestion de l’hôtel
Dear ALFRED OIt was our pleasure to have you stay with us at Mahagun Sarovar Portico Suites Vaishali and thank you for the review.It's been a pleasure for us to have hosted you and we are glad to know that your visit was comfortable and enjoyable. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests and I'm happy to know that we were able to deliver. We immensely value your patronage and look forward to your continued support. Warm Regards,General Manager
par un voyageur
Overall unsatisfied during stay this time.
Publié le 2 déc. 2022 sur HotelsHotel breakfast was same during all 3 days, Food quality is OK Rooms were not cleaned, Lizzard oberved in Room. WIFI not working. Delayed in Check inn, check out process.
Commentaires de Gestion de l’hôtel
6 avr. 2023 par Mahagun Sarovar Portico Suites Ghaziabad, Gestion de l’hôtel
Dear Dilip,We are also sorry to hear about the cleanliness issues, lizard sighting, and the inconvenience with the WIFI and the check-in and check-out process. Rest assured that your feedback has been shared with our housekeeping, maintenance, and front desk teams for immediate attention.We would like to assure you that we take your concerns very seriously and will do everything possible to improve your experience during your next stay with us. Please do not hesitate to reach out to us if you have any further feedback or concerns. Thank you again for bringing this to our attention.
par un voyageur
Publié le 22 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
31 mai 2023 par Mahagun Sarovar Portico Suites Ghaziabad, Gestion de l’hôtel
Thanks for sharing your feedback, both positive and constructive. We are glad that while you were happy with our service, we didn’t exceed your expectations. Would you be kind enough to revisit our outlet and allow us to redeem ourselves?
