Note fondée sur 45 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Gledel
Publié le 23 avr. 2015 sur Hotels
par un voyageur
Publié le 10 oct. 2019 sur Hotels
its an OK place for a short business trip. Breakfast could have been better
par un voyageur
Publié le 27 mai 2019 sur Hotels
par un voyageur de New delhi
Publié le 21 févr. 2019 sur Expedia
These hotel is con and thief’s. I arrived with confirmed reservation and they sold it to someone else. I paid money to Expedia.
par un voyageur
disappointed,,, despite good staff and service
Publié le 18 mai 2018 sur HotelsDisappointing...as I was very keen on the location suitability , for future stay ! But , I am sorry to say, it appeared the hotel is closing down , or changing hands !! The restaurant was almost non-operable, and the 're-confirmed availability' bar had nothing to offer, or was shut down. On arrival day, order of coffee after long wait, had to cancel as there was no milk in the kitchen. Ofcourse , there was a storm, so no milk was coming … !!
Commentaires de Gestion de l’hôtel
24 mai 2018 par Firoz, Gestion de l’hôtel
Dear Mr.Manjit..
we would like to thank you for your feedback, its giving us the inspiration to review our services as well we apologize for the inconvenience you faced during your visit, and we appreciate your understanding that there was a storm on your visit day that was blocked the way of some services and some staff of the hotel.
we are willing to serve you better in the future.
Regards.
Firoz Khan
Sr.manager (Sales)
9717060325
Recommandé
pour Événement personnelpar un voyageur
Publié le 2 mars 2018 sur Hotels
Check in guy was super nice and let me check in early. Overall the room was big and very comfortable. The watchman was super nice. However the checkout staff could use some guest service training. There is nothing around the neighborhood in terms of food and pubs, but is quick drive to nearby attractions.
par un voyageur de Ottawa, Canada
Not even a 3-star-hotel
Publié le 21 déc. 2017 sur ExpediaMy family stayed in two rooms: 1) suite; 2) lux. I have to admit that the hotel staff were kind enough to change our room to a suite room when we had problems The only good thing about this hotel is its closeness to most places of interest. Major highlights:
- Previous customer's socks were in the washroom of the suite room;
- Absolutely no towels in the first day in the suite room and they brought them only after we called and visited them on several occasions;
- The blankets looked dirty and some of them had even holes;
- The room keys had problems and we had to use the hotel's master key for some time until they fixed the key problem; imagine a master key in the hands of a stranger;
- The heaters in the room didn't work at all. We visited in December and the rooms were not warm enough;
- One of the TVs in a suite room had its constant problems and we could never use it;
- One of the rooms did not have hot water in the morning some days;
- They always make mistakes when filling C form. I had to ask them to remake the C form 4 times because they made typos every time;
- The suite room didn't have a refrigerator and the complimentary items of the mini bar including tea, coffee, sugar and kettle were totally absent and we got them one by one only after we requested several times
- The rooms were not as clean as a four star hotel is supposed to be;
- We had so many problems that we were even embarrassed to ask at some point.
Commentaires de Gestion de l’hôtel
5 janv. 2018 par Diwaker Sharma, Gestion de l’hôtel
Dear Guest,
Greetings from Hotel Mantra Amaltas
Guest feedback is of utmost importance to us as it helps us assess the areas that require our attention and serve them with the best. At our hotel, it’s our continued endeavour to offer our guests with an experience that will make earn us their valued patronage. Therefore, we are disheartened to know that unlike your past visits, this one wasn’t at par with your expectations and caused you discomfort. We would like to assure you that such is rare occurrence here. Your concerns have been duly noted and shared with for immediate measures.
We sincerely hope that you won’t let this one-off situation mar your impression about us and give us another opportunity to serve you with the excellence you have loved us for.
Hope to see you again!
par un voyageur de Toronto
Not as shown on pictures
Publié le 15 nov. 2017 sur ExpediaHotel is not as advertised. Shower very mouldy, walls very dirty. Hotel needs a remodel urgently.
Commentaires de Gestion de l’hôtel
5 janv. 2018 par Diwaker Sharma, Gestion de l’hôtel
Dear Guest,
Greetings from Hotel Mantra Amaltas
Feedback from our guests is of importance to us as it focuses on the areas that require our attention. Our hotel is preferred by many for its excellent hospitality and services provided by our team. However, we regret that your experience with us wasn’t at par with your expectations. We can assure you that such is not the norm here. Your feedback has been shared with our team and will be looked into it at the earliest for requisite amendments.
We do hope that you’ll give us another opportunity to serve you with a flawless and impeccable stay.
par Vadakkepet
Publié le 29 oct. 2017 sur Hotels
Our stay was very good. The hotel location is also good.
par R P
Good
Publié le 4 mai 2017 sur HotelsReasonably good, peaceful environment but room service needs improvement
Commentaires de Gestion de l’hôtel
10 mai 2017 par Diwaker, Gestion de l’hôtel
Dear Guest,
Greetings from Hotel Mantra Amaltas
The best rating we receive is the total satisfaction of our guests and we are glad to know that you had a great experience while staying with us. Our associates strive for excellence in hosting our guests and your remarks reaffirm that. We are pleased that our impeccable services made your stay even more memorable. Your gracious words are enthusiastically received by our team.
We assure you all your concerns regarding the room service have been duly noted and they are being worked upon by our team immediately.
We look forward to your next visit so that we can provide you with an unblemished and much more pleasant experience.
Warm Regards...
