Note fondée sur 428 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,3 sur 5
90 % des clients le recommandent
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
2 sur 5
par un voyageur

Publié le 16 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Amit Kumar, Gestion de l’hôtel
Dear Sybille, Greetings from Sheraton New Delhi! Your feedback shared is greatly appreciated and would most certainly help us in our "Quest for Quality". We look forward to welcoming you back to ITC Hotels when we will leave no stone unturned to uphold the high standards expected of us. Yours most certainly is a relationship we cherish. Please do not hesitate to get in touch with me for any assistance whatsoever. Amit Kumar Area Manager Welcomhotels North & General Manager Sheraton New Delhi Sheraton New Delhi District Centre Saket New Delhi 110017, India
2 sur 5
par un voyageur

Publié le 16 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Amit Kumar, Gestion de l’hôtel
Dear Sybille, Greetings from Sheraton New Delhi! Your feedback shared is greatly appreciated and would most certainly help us in our "Quest for Quality". We look forward to welcoming you back to ITC Hotels when we will leave no stone unturned to uphold the high standards expected of us. Yours most certainly is a relationship we cherish. Please do not hesitate to get in touch with me for any assistance whatsoever. Amit Kumar Area Manager Welcomhotels North & General Manager Sheraton New Delhi Sheraton New Delhi District Centre Saket New Delhi 110017, India
5 sur 5
par un voyageur

Great first experience

Publié le 25 sept. 2023 sur Hotels
Very good hotel and perfect services and restaurants Thank you
Commentaires de Gestion de l’hôtel
26 sept. 2023 par Amaan Kidwai, Gestion de l’hôtel
Dear Jerome,Greetings from Sheraton New Delhi!Your feedback shared is greatly appreciated and would most certainly help us in our "Quest for Quality".I would like to inform you that Sheraton New Delhi has been accorded with “LEED Zero Carbon Certification” by USGBC, in addition to being a LEED Platinum hotel.We look forward to welcoming you back to ITC Hotels when we will leave no stone unturned to uphold the high standards expected of us. Yours most certainly is a relationship we cherish.Please do not hesitate to get in touch with me for any assistance whatsoever.AMAAN R KIDWAIAREA MANAGER WELCOMHOTELS NORTH &GENERAL MANAGER SHERATON NEW DELHISHERATON NEW DELHIDISTRICT CENTRE, SAKETNEW DELHI 110017, INDIA
4 sur 5
par un voyageur

Publié le 18 févr. 2020 sur Hotels
no free wifi too long corridor to reach the room
Commentaires de Gestion de l’hôtel
16 mars 2020 par Mohi Mungali, Gestion de l’hôtel
Dear Guest, I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. We have notedyour preference for a room close to the elevators. Yours sincerely, Mohit Mungali Front Office Manager Sheraton New Delhi
3 sur 5
par un voyageur

Publié le 5 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
12 nov. 2020 par Mohit Mungali, Gestion de l’hôtel
Dear Guest, I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. We sincerely regret your experience & request you to kindly give us an opportunity to make amends & reestablish our credibility with you. Corrective action has been taken to ensure that the dissonance is not repeated & I am sanguine that you shall note the difference on your next visit. Yours sincerely, Mohit Mungali Front Office Manager Sheraton New Delhi
4 sur 5
par un voyageur de Martinique

le confort proche du shopping

Publié le 22 août 2018 sur Expedia
Pour : Accueil très chaleureux du personnel, la décoration très fleurie , les saris des hôtesses d'accueil, le confort.
Contre : Eviter de placer les clients dans des chambres situées près des travaux en cours!!!
Proche d'un très grand centre commercial, hôtel très confortable, avec des matelas moelleux à souhait, climatisé, large choix de restaurants et de types de repas possibles.
Commentaires de Gestion de l’hôtel
22 sept. 2018 par Mohit Mungali, Gestion de l’hôtel
Dear Guest, I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments. We sincerely regret your experience with regards to the noise & request you to kindly give us an opportunity to make amends & re-establish our credibility with you. Corrective action has been taken to ensure that the dissonance is not repeated & I am sanguine that you shall note the difference on your next visit.Do expect enhanced levels of commitment on every visit. Yours sincerely, Mohit Mungali Front Office Manager Sheraton New Delhi
1 sur 5
par Anthony

A fuir absolument !!!!! Service inexistant !!

Publié le 5 févr. 2017 sur Hotels
La liste des désillusions est si longue que je ne sais pas par où commencer...! - L'accueil : froid et non chaland - Les chambres: vetustes et bruyantes (il y avait des travaux à l'étage du dessus...) aucune excuse de leur part - Des voleurs: nous avons demandé un taxi pour nous rendre à Agra (A/R), le tarif annoncé : 20 000rp!! Nous avons contacté nous même une agence de taxi et pour 7000rp nous avons même eu un guide! - Le petit déjeuner: digne d'un restaurant 3* en France - L'emplacement: le pire de Delhi!! Rien autour, c'est moche et embouteillé - le service concierge: nous avons demandé après notre check out de laisser nos bagages à l'hôtel afin de faire une dernière visite de la ville avant notre retour en France, ils ont refusés....nous sommes pourtant dans un Hôtel 5*, au prix des chambres aucune reconnaissance. Pour résumer, feuillez cet hôtel! Vous trouverez beaucoup mieux dans le centre de Delhi!
Commentaires de Gestion de l’hôtel
14 août 2017
Dear Guest, I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. We sincerely regret your experience & request you to kindly give us an opportunity to make amends & re-establish our credibility with you. Corrective action has been taken to ensure that the dissonance is not repeated & I am sanguine that you shall note the difference on your next visit. Yours sincerely, Mohit Mungali Front Office Manager Sheraton New Delhi
4 sur 5
par un voyageur

Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Amit Kumar, Gestion de l’hôtel
Dear Gulabrai, Greetings from Sheraton New Delhi! Your feedback shared is greatly appreciated and would most certainly help us in our "Quest for Quality". We look forward to welcoming you back to ITC Hotels when we will leave no stone unturned to uphold the high standards expected of us. Yours most certainly is a relationship we cherish. Please do not hesitate to get in touch with me for any assistance whatsoever. Amit Kumar Area Manager Welcomhotels North & General Manager Sheraton New Delhi Sheraton New Delhi District Centre Saket New Delhi 110017, India
5 sur 5
par un voyageur

Publié le 13 août 2024 sur Expedia
Super
Commentaires de Gestion de l’hôtel
14 août 2024 par Amit Kumar, Gestion de l’hôtel
Dear Martina, Greetings from Sheraton New Delhi! Your feedback shared is greatly appreciated and would most certainly help us in our "Quest for Quality". We look forward to welcoming you back to ITC Hotels when we will leave no stone unturned to uphold the high standards expected of us. Yours most certainly is a relationship we cherish. Please do not hesitate to get in touch with me for any assistance whatsoever. Amit Kumar Area Manager Welcomhotels North & General Manager Sheraton New Delhi Sheraton New Delhi District Centre Saket New Delhi 110017, India
3 sur 5
par un voyageur

Publié le 10 août 2024 sur Hotels
I stayed at the hotel at the beginning of my trip and at the end of my trip (so two nights but not back to back). The first check-in was great, flawless. The second was not. Initially they could not find the reservation and when they finally did find it then they had several questions that were not asked the first time. The second check in they said they required two forms of ID when asked why then they changed their mind. The second time they required a higher amount to hold on credit card than the first check in. When asked why they didn’t have answer. There was lots of talking amongst themselves and check in took over 25 minutes before they handed over the room key.
Commentaires de Gestion de l’hôtel
14 août 2024 par Amit Kumar, Gestion de l’hôtel
Dear Guest, Greetings from Sheraton New Delhi! Your feedback shared is greatly appreciated and would most certainly help us in our "Quest for Quality". We look forward to welcoming you back to ITC Hotels when we will leave no stone unturned to uphold the high standards expected of us. Yours most certainly is a relationship we cherish. Please do not hesitate to get in touch with me for any assistance whatsoever. Amit Kumar Area Manager Welcomhotels North & General Manager Sheraton New Delhi Sheraton New Delhi District Centre Saket New Delhi 110017, India
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