Note fondée sur 349 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mai 2024 sur Expedia
somptueux hôtel moderne malheureusement situé en banlieue de New Delhi mais qui nous parfaitement convenu quand on a un chauffeur et un guide à disposition.
Commentaires de Gestion de l’hôtel
23 mai 2024 par Aagman Baury General Manager, Gestion de l’hôtel
Dear Mr. Louis,Greetings from The Leela Ambience Convention Hotel Delhi!On behalf of all of us here, we would like to thank you for your kind feedback. The team is extremely delighted to know that we could exceed your expectation.We eagerly await to welcome you again soon.Thank you again!Best regardsAagman BauryGeneral Manager
par un voyageur
Publié le 28 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 déc. 2023 par Aagman Baury General Manager, Gestion de l’hôtel
Dear Ms. El Madani,Greetings from The Leela Ambience Convention Hotel Delhi!On behalf of all of us here, we would like to thank you for your kind feedback. The team is extremely delighted to know that we could exceed your expectation.We eagerly await to welcome you again soon.Thank you again!Best regardsAagman BauryGeneral Manager
par un voyageur
Publié le 31 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2023 par Aagman Baury General Manager, Gestion de l’hôtel
Dear Guest,Greetings from The Leela Ambience Convention Hotel Delhi!On behalf of all of us here, we would like to thank you for your kind feedback. The team is extremely delighted to know that we could exceed your expectation.We eagerly await to welcome you again soon.Thank you again!Best regardsAagman BauryGeneral Manager
par emmanuel
Très bel hôtel pas excessif
Publié le 5 déc. 2017 sur HotelsTrès bel hôtel, chambre spacieuse et bien agencée, la baignoire est superbe. Personnel vraiment au top, sécurité de haut niveau. Seul problème, la piscine elle est toute la journée à l'ombre...
Commentaires de Gestion de l’hôtel
12 nov. 2019 par Ashish Kumar Rai , Gestion de l’hôtel
Dear Guest,
Thank you for reviewing us.
We immensely value your patronage and cannot wait to welcome you back in the near future.
Yours sincerely,
Ashish Kumar Rai
General Manager
par un voyageur
Not anymore what it used to be
Publié le 13 mars 2016 sur HotelsI was staying in this hotel previously.
But in few month, quality of management is not the one of a 5 star: Shower not really clean, toiletries missing you have to claim about, external pool dirty, need to wait for 5-10 minutes to get an espresso at breakfast...
Commentaires de Gestion de l’hôtel
12 nov. 2019 par Ashish Kumar Rai, Gestion de l’hôtel
Dear Guest,
Thank you for reviewing us on the Hotel.com.
We are very sorry to hear about your experience during your stay with us was not up to your satisfaction. Your feedback is important to us and we can assure you all steps are being taken so that this does not happen again. I sincerely hope you will give us an opportunity to serve you better.
We look forward to welcoming you back and it is our commitment to provide you with our signature Leela experience on your next stay or visit to our hotel.
Yours sincerely,
Ashish Kumar Rai
General Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Aagman Baury, General Manager, Gestion de l’hôtel
Dear Guest,Thank you for choosing The Leela Ambience Convention Hotel and for sharing your positive feedback! We're delighted to hear you enjoyed your stay.Warm regards,Aagman Baury, General Manager
par un voyageur de Las Vegas
Publié le 18 août 2024 sur Expedia
Worn out day to day use items in room
Commentaires de Gestion de l’hôtel
21 août 2024 par Aagman Baury , General Manager , Gestion de l’hôtel
Dear Guest , Thank you for your feedback. We apologize that your stay was impacted by the condition of the room. We take pride in providing comfortable and well-maintained accommodations for our guests. We will investigate this matter and take appropriate action to ensure that similar issues do not occur in the future. Please let us know if there's anything else we can do to assist youWarm Regards
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Aagman Baury , General Manager , Gestion de l’hôtel
Dear Guest ,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your stay. Your feedback is invaluable as we strive to provide exceptional service to all our guests. We hope to have the opportunity to welcome you back in the future!
par un voyageur
Publié le 27 juill. 2024 sur Expedia
I booked one night at a hotel in Delhi through Expedia for two adults and a 14-year-old child with the plans to book another day 2 weeks out after returning back to Delhi if we liked the experience, which we did not do. Upon arrival, the receptionist unexpectedly informed us of an additional charge for anyone over 12, which should have been included in the Expedia pricing itself. This was the only hotel out of 17 on our India trip with such a fee, which I felt was suspicious, but I paid it.
The receptionist provided us an upgrade due to the extra hassle. However, the next day, when I enquired more about the charge, a different receptionist explained the charge was for the room upgrade, not the child's age. Realizing I might have been misled by the previous night's receptionist, I requested a follow-up, which they promised to have over 2 days but after over two weeks, there has been no response. While the facilities and service were overall good, the suspicious charge and the handling of this situation was concerning and disappointing especially for a five-star hotel.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Aagman Baury General Manager, Gestion de l’hôtel
Dear Mr. Shrestha,Greetings from Leela Ambience Convention Hotel Delhi! Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience and confusion you experienced during check-in and check-out regarding the additional charge. This does not reflect the standard of service we strive to maintain.The miscommunication about the fee and the subsequent lack of follow-up is indeed concerning and falls short of our expectations for guest service. Please be assured that we are conducting a thorough review of this incident and will be taking appropriate steps to prevent such issues in the future.We appreciate your positive remarks about our facilities and are committed to ensuring that every aspect of your stay meets the high standards expected of a five-star hotel. A member of our management team has also spoken to you, and we shall refund the amount shortly.Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in our services.Warm regardsAagman BauryGeneral manager
par un voyageur
Publié le 25 juill. 2024 sur Expedia
The personal and the hotel were so nice, the only thing is that if you want to explore Delhi as a tourist the location of the hotel wont be the most convenient.
Commentaires de Gestion de l’hôtel
5 août 2024 par Aagman Baury , General Manager , Gestion de l’hôtel
Dear Guest , Thank you for your kind words about our staff and the hotel. We appreciate your honest feedback regarding the location. While our focus is on providing a luxurious and comfortable stay, we understand the importance of convenient access to tourist attractions. We’ll certainly consider your comments as we continue to enhance our guests’ overall experience.
