Note fondée sur 409 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bonne adresse
Publié le 6 sept. 2016 sur HotelsNous avons passé une nuit au denali lodge. La chambre était spacieuse et confortable. Nous avons apprécié que les toilettes et la douche soient séparés du coin lavabo se qui permet de pouvoir utiliser la salle de bains indépendamment. Le restaurant de l'hôtel est très bien et le petit dejeuner copieux. La terrasse avec la vue panoramique sur le denali national park vaut vraiment le détour.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Great views great stay.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Shirley Palmer, Assistant General Manager, Gestion de l’hôtel
Greetings, Scott!Thank you for the wonderful review! We’re delighted you enjoyed the great views of Denali canyon and had a fantastic stay. We hope the rest of your Alaska trip was just as amazing and look forward to welcoming you back in the future!Kind regards,Grande Denali Team
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Shirley Palmer, Assistant General Manager, Gestion de l’hôtel
Greetings, Traci! Thank you for your review and appreciate your feedback, as it helps us improve. We hope the remainder of your Alaska trip was great!Kind regards,Grande Denali Team
par un voyageur
Publié le 18 sept. 2024 sur Expedia
I was dissapointed that the view from the room was a parking lot. I tried to change rooms but was told nothing was available with a view except for an ADA room. The walls were very thin and the room was noisy. The people above us sounded like a herd of elephants tromping back and forth.
The hotel shuttle was great.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Shirley Palmer, Assistant General Manager, Gestion de l’hôtel
Greetings, Maurine!We apologize for the issues with the room view and noise during your stay. We regret that we couldn’t provide a better room option and understand your frustration. Thank you for mentioning the positive shuttle experience. We hope the rest of your Alaska trip was great!Kind regards,Grande Denali Team
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Shirley Palmer, Assistant General Manager, Gestion de l’hôtel
Greetings! Hello! Thank you for your feedback! We’re delighted to hear you had a wonderful stay at Grande Denali Lodge. It was a pleasure having you with us. Wishing you an equally amazing rest of your Alaska trip. Safe travels!Kind regards,Grande Denali Team
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Great friendly staff. Awesome location and outstanding view. Room very tidy & clean. Very reasonable rate
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Shirley Palmer, Assistant General Manager, Gestion de l’hôtel
Greetings! Thank you for your fantastic review! We’re delighted to hear that you enjoyed our friendly staff, the beautiful location, and the stunning views of Denali canyon. It's wonderful to know you found your room tidy and clean, and we appreciate your feedback on our rates. We hope the rest of your Alaska trip is equally amazing! Safe travels!Kind regards,Grande Denali Team
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Shirley Palmer, Assistant General Manager, Gestion de l’hôtel
Greetings! Thank you so much for your feedback! We’re thrilled to hear you had such a fantastic stay with us. It was a pleasure having you at Grande Denali Lodge. We hope the rest of your Alaska trip is just as amazing. Safe travels!Kind regards,Grande Denali Team
par un voyageur
So so place for the money
Publié le 15 sept. 2024 sur HotelsThe place was clean and comfortable but had no frills. No cart to wheel your luggae in and had to wheel luggage thru gravel to get in building. Witteness an elderly couple having trouble getting in building due to man being in wheel chair and gravel. Customer service was like talking to robots gave information but not friendly. Even though the room was expensive everything was for a fee. No coffee in lounge or water. And on the check out day they were in a hurry for you to leave. They were knocking at your door by 8:00 in the morning and if you didnt answer right away they opened your door. There was no soap and very little shampoo in our bathroom.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Shirley Palmer, Assistant General Manager, Gestion de l’hôtel
Greetings, Diana!We are truly sorry to hear about your experience. Your feedback is invaluable, and we’ll address the issues with luggage access, customer service, and amenities. We strive to offer a welcoming environment, and it’s disappointing to hear we fell short. We hope the rest of your Alaska trip is fantastic and filled with memorable experiences. Safe travels!Kind regards,Grande Denali Team
par un voyageur de Des Moines
Publié le 14 sept. 2024 sur Expedia
Beautiful setting, Denali.
Nice room and the view from the restaurant is wonderful.
However, this is the loudest hotel. If you need a quiet spot, this is not for you. There is no insulation and every footstep, toilet flush, shower, can be heard in your room.
AT least, try for a top floor - maybe it is better there.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Shirley Palmer, Assistant General Manager, Gestion de l’hôtel
Greetings, Susan!Thank you for your feedback. We're glad you enjoyed the beautiful setting and views of Denali canyon from the restaurant, but we sincerely apologize for the noise issues that disrupted your stay. We appreciate your suggestion about the top floor and will work on improving the overall guest experience. Wishing you a wonderful remainder of your Alaska trip. Safe travels!Kind regards,Grande Denali Team
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Great location and nice view
However parking can be a challenge
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Shirley Palmer, Assistant General Manager, Gestion de l’hôtel
Greetings, Basuki!Thank you for your review! We're glad you enjoyed the great location and views of Denali canyon. We apologize for any inconvenience with parking and appreciate your understanding. We hope the rest of your Alaska trip is fantastic. Safe travels!Kind regards,Grande Denali Team
