Note fondée sur 949 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Expedia
My grandmother used ad in the hospital and we scheduled a stay. She ended up passing away 3 mins after we scheduled the stay. I immediately called the hotel as well as messaged through the app to cancel the stay. I have no response. We were ignored completely. Called again and could not get anyone to speak with us. This was one of the worst days of our lives and we couldn’t get anyone to respond. I don’t like leaving bad reviews because I understand bad days happen. But this was absolutely unacceptable and ignoring us was just disappointing and disrespectful. Front desk telling us we should send proof of the death is probably the worst ever.
Commentaires de Gestion de l’hôtel
29 août 2024 par General Manager, Gestion de l’hôtel
From our staff to your family we are sorry for your loss. We would like to apologize profusely for the way that your situation was handled. We would also like to apologize for the inability to reach our desk promptly. We have been having some phone issues. I will look into this personally and contact you after some investigation. Again, our most heartfelt apologies!
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par General Manager, Gestion de l’hôtel
Thank you for your review, Dinorah!
par un voyageur
Probably not going back
Publié le 29 juill. 2024 sur HotelsWell we had to wait for front desk to check in. Then we get to room and get comfortable and someone was trying to get in. The hotel gave the same room to two different people. The room and hotel needs a serious makeover. There was no hot water to take a shower, it was warm but not hot. I was just very disappointed in this hotel.
Commentaires de Gestion de l’hôtel
29 août 2024 par General Manager, Gestion de l’hôtel
We are sorry that your stay was dissatisfactory! We are currently working on renovating our property. I will additionally investigate the claims about someone trying to enter your room. I apologize for the inconvenience!
par un voyageur de Fair Oaks Ranch
Publié le 3 juill. 2024 sur Expedia
Pot smell in all of hotel. Filthy . Left after first night. Do not go to this property. Horrible
Commentaires de Gestion de l’hôtel
29 août 2024 par General Manager, Gestion de l’hôtel
We are sorry for the issues you had! We are a smoke-free facility so thank you for bringing this to our attention.
par un voyageur
Horrible experience. Feel ripped off.
Publié le 27 juin 2024 sur HotelsIt was the worst place I’ve ever stayed in. Nothing worked. Ice machine and elevator down, air conditioner leaked, rug was soaked, hot tub and restroom broke down in pool area, breakfast was horrible, coffee was cold, coffee maker in the room was broke, toilet ran all night. All this for 150.00 dollars. It was the worst.
par un voyageur
Publié le 17 juin 2024 sur Expedia
par un voyageur de Pottsboro
Publié le 16 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par General Manager, Gestion de l’hôtel
Thank you, Christina!
par un voyageur
Publié le 12 juin 2024 sur Expedia
I requested a refund for my due to poor room conditions and no room service. For me and my autistic, minor daughter's entire stay, our room was hot - the room AC was poorly functioning and felt like at least 75°. When I mentioned it to staff, I was given a box fan because there were no more rooms available. Also, our room was not cleaned. We were gone for much of the day attending a funeral in town, so we did not notice until returning to the room later in the evening.
par un voyageur
Publié le 11 juin 2024 sur Hotels
par un voyageur
Publié le 9 juin 2024 sur Expedia
