Ratings based on 33 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Istanbul
Posted Sep. 17, 2023 on Expedia
Comment from Hotel Management
Sep. 25, 2023 by Cennet ARSLAN, Hotel Management
Aslı Hanım merhaba,Öncelikle Otelimizi tercih ettiğiniz, olumsuz durumunuzu bizimle paylaştığınız ve bu tür sorunların tekrarlanmaması adına aksiyon alma şansı verdiğiniz için ayrıca teşekkür ederiz.Misafir memnuniyetine önem veren bir tesis olduğumuz için, rezervasyonunuz std oda yapılmış olmasına rağmen bir fiyat farkı olmadan Deluxe odaya upgrade edilmiştir. Umarım bir daha ki gelişinde olumlu yorumlarla otelimizden ayrılırsınız..Saygılarımla,Cennet ARSLANSatış & Pazarlama Müdürü
by A traveller
Posted Apr. 19, 2023 on Expedia
Comment from Hotel Management
May 10, 2023 by CENNET, Hotel Management
Thank you for taking the time to review our hotel
by A traveller
Posted Aug. 6, 2022 on Expedia
This was a much different experience from other more charming locations and lodgings throughout Turkey, such as in Selcuk, much more like Las Vegas with a large banquet room for dinner and breakfast and little charm. The dinner was adequate but the breakfast, as other reviews indicate, included leftovers from dinner and did not include fresh coffee or juice. The spa is only open after 12:00 PM but is well arranged w/ salt room, sauna, thermal pool.
Comment from Hotel Management
May 10, 2023 by CENNET, Hotel Management
Thank you for taking the time to review our hotel
by A traveller
Posted Jun. 26, 2022 on Expedia
Clean rooms. Staff was not as helpful as i would have liked
Comment from Hotel Management
May 10, 2023 by CENNET, Hotel Management
Thank you for taking the time to review our hotel
by A traveller
Posted Jun. 10, 2022 on Expedia
While location is 5 min from the pumakalae tourist attractions , building is nice and has a cool vibe , bright spacious rooms - their customer service is horrible and their basic amenities are nit when for a motel 6 !!
We had no cooling and in the middle of night a loud noise woke us up to see the entire ac unit was leaking water into my suitcase ! They refused to change our room initially but later did after a lot of delay and nit getting any rest ! My clothes were ruined they refused to get in laundry inspite of having the option ! My clothes stink and they didn’t even have an iron to dry them myself ! Staff was very overwhelmed overworked and not helpful at all !
Stay away from them if you can, book elsewhere or hope to not run into any problems as they won’t solve them !
Comment from Hotel Management
May 10, 2023 by CENNET, Hotel Management
Thank you for taking the time to review our hotel
by A traveller
Posted Sep. 9, 2021 on Hotels
Excellent
Comment from Hotel Management
May 10, 2023 by CENNET, Hotel Management
Thank you for taking the time to review our hotel
by A traveller
Posted Jul. 31, 2021 on Hotels
The hotel has good infrastructure but not managed well.
Comment from Hotel Management
May 10, 2023 by CENNET, Hotel Management
Thank you for taking the time to review our hotel
by A traveller
Good hotel but poorly organized
Posted Jul. 31, 2021 on HotelsHotel looks new and still in development. But staff seems totally lost, or it may be due to non English speaking. Toilets are very smelly and they don’t know how to fix it. Glass partition on shower side is very small and all water comes to other side of floor. There is no dustbin in the room. When requested they brought one from toilet. Room was not cleaned when we checked in. Staff is very non cooperative. We were 3 families of 11 with 5 kids and we reached hotel at 9 PM. Dinner stops at 9:00 too, our request to extend dinner time till 9:30 were declined with no solution for us. We survived till next morning with whatever we had in our luggage 🙃
Comment from Hotel Management
May 10, 2023 by CENNET, Hotel Management
Thank you for taking the time to review our hotel
by A traveller
Happy
Posted Jul. 20, 2021 on HotelsEverything was fantastic but I have found that Turkish beds are extremely hard and I had to sleep on the couch. Thank God there was a couch. That is my only complaint. All the staff were very polite and helpful. Everything was very clean and the pools were great. Food was good. We got a message and everything was great! I would recommend this hotel very happy.
Comment from Hotel Management
May 10, 2023 by CENNET, Hotel Management
Thank you for taking the time to review our hotel
by A traveller
Posted Mar. 3, 2021 on Expedia
This is a very nice resort with its own hot spring thermal pool. The staff is excellent very helpful and friendly. The location is great between Pamukkale and Karahayit with easy access to both. There is some construction in the resort but expected to finish before the summer 2021 season.
Comment from Hotel Management
May 10, 2023 by CENNET, Hotel Management
Thank you for taking the time to review our hotel
