Note fondée sur 380 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
31 déc. 2019 par İsmail Aksoy, Gestion de l’hôtel
Dear Guest Alfredo,Thank you very much for your stay at Richmond Pamukkale Thermal and for sharing your comment. We are glad to hear that you generally enjoyed your stay. We would like to assure you that we are dedicated to giving our guests the best possible holiday experience and your comments are highly important for us to improve our services. We hope to see you here as our guest again soon. Best Regards
par un voyageur
Publié le 3 oct. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2019 par İsmail Aksoy, Gestion de l’hôtel
Dear Guest Amar, Thank you very much for your stay at Richmond Pamukkale Thermal and for sharing your comment. We are glad to hear that you generally enjoyed your stay. We would like to assure you that we are dedicated to giving our guests the best possible holiday experience and your comments are highly important for us to improve our services. We hope to see you here as our guest again soon. Best Regards
par un voyageur
Publié le 10 avr. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
30 avr. 2019 par İsmail A., Gestion de l’hôtel
Dear Guest, Thank you for choosing Richmond Pamukkale Thermal and taking time to share your comment with us. It's a great pleasure to learn that you enjoyed your stay. It is our priority to ensure that all our guests are satisfied with their stay at our property. It will be our pleasure to see you again in Richmond Pamukkale Thermal soon. Best Regards
par un voyageur
Publié le 10 mai 2018 sur Hotels
Piscine en travaux Thermes très sal
Restauration très quelconque
Commentaires de Gestion de l’hôtel
11 mai 2018 par Guest Relations Manager , Gestion de l’hôtel
Dear Guest
Thank you for taking time to share your recent experience at Richmond Pamukkale Thermal Hotel. We are sorry to hear that your experience was below your expectations. We hope to have the pleasure of welcoming you again to our hotel so that we can have another chance to provide you perfect service.
Best Regards
par un voyageur de paris
Pas du tout professionnel, manque de savoir-faire
Publié le 6 janv. 2018 sur ExpediaFranchement, c’ Propre mais le personnel est loin d’être professionnel, ils laissent les gens attendre à l’acceuil, et eux ils se baladent pas du tout ca
Commentaires de Gestion de l’hôtel
1 févr. 2018 par Guest Relations, Gestion de l’hôtel
her invité,
Nous tenons tout d'abord à vous remercier pour votre séjour au sein de notre hôtel. Vos précieux avis et propositions ont été transférés aux départements concernés. Nous serions heureux de pouvoir vous accueillir à nouveau dans les plus brefs délais.
Veuillez accepter nos salutations distinguées.
par un voyageur de Tours
hôtel tres agreable
Publié le 16 oct. 2017 sur Expedia
Pour : Le cadre et la disponibilité du personnel
Contre : Le jus d'orange le matin
Emplacement : chambre spacieuse avec terrasse donnant sur le parc. A 4 kms se trouve l’accès à la porte Nord de Hiérapolis cité romaine les travertins Pamukkale
Hôtel agreable, le personnel est tres prévenant et le parc spacieux et calme. Notre chambre était spacieuse avec terrasse et un lit super grand. Seul bémol le jus d'orange le matin (poudre + eau) pas digne d'un hotel de ce standing
par un voyageur
Publié le 22 août 2024 sur Expedia
The whole hotel needs renovation,. It was very old. I was disgusted. Stayed in my clothes didn't want to touch anything or eat. The hotel was dirty needs major upgrade!!!!
Commentaires de Gestion de l’hôtel
22 août 2024 par İsmail Aksoy General Manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to share all these details and we are truly sorry to hear that you did not have an entirely positive experience here. Your complaints have been shared with the relevant department manager. We hope that next time we come to Richmond Pamukkale we will have the chance to fully show you our true service and hospitality. Best Regards
par un voyageur
Publié le 17 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
22 août 2024 par İsmail Aksoy General Manager, Gestion de l’hôtel
Dear Guest, Thank you very much for staying at Richmond Pamukkale Thermal and sharing your review. We assure you that we are committed to providing our guests with the best possible holiday experience and that your comments are extremely important to improving our services. We hope to see you again here as our guest in our 5 star thermal hotel as soon as possible. Best Regards
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par İsmail Aksoy Genel Müdür, Gestion de l’hôtel
Değerli Misafirimiz, Güzel değerlendirmeniz için çok teşekkür ederiz. Beklentilerinizi karşılamak benim ve ekibim adına gurur verici.Pamukkale'ye her gelişinizde otelimizin tercih listenizin en üstünde yer alacağını umuyoruz.Olağanüstü yeni bir deneyim için en yakın zamanda tekrar görüşebilmek dileğiyle..Saygılarımla
par un voyageur
Publié le 3 août 2024 sur Hotels
Çok eski bakımsız bir otel. Bakım yapılsa salonda harika olabilecekken neredeyse ilk yapıldığı hali ile bırakılmış. Yemekler vasat, hijyen düşük.
Commentaires de Gestion de l’hôtel
5 août 2024 par İsmail Aksoy Genel Müdür, Gestion de l’hôtel
Değerli Misafirimiz, Richmond Pamukkale Thermal'i değerlendirmek adına zaman ayırdığınız için teşekkür ederiz. Olumlu ya da olumsuz tüm görüşleriniz bizim için çok değerli olup kalite standartlarımızı geliştirebilmemiz adına bize önemli katkısı bulunmaktadır. Paylaştığınız yorumlar ilgili departman müdürü ile paylaşılarak gerekli aksiyonlar en kısa zamanda alınacaktır. Umarız sizi Richmond Pamukkale Thermal'de yeniden ağırlama ve konaklamanızla ilgili fikirlerinizi değiştirme şansımız olur. Saygılarımla, İsmail Aksoy Genel Müdür
