Note fondée sur 214 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 août 2022 sur Expedia
J’avais l’impression d’être à un motel de passe
Commentaires de Gestion de l’hôtel
14 août 2022 par Manager, Gestion de l’hôtel
Hello Denis, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
par un voyageur
Publié le 7 août 2024 sur Expedia
The room was not very clean. The sheets had stains and the bed looked like it hasn’t they been changed in a while. Me and my son both didn’t feel safe staying there. The lady at the front desk was very nice.
Commentaires de Gestion de l’hôtel
8 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Robin,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered in the room, and we regret that you and your son did not feel safe during your stay. Your comfort and safety are our top priorities, and we take your concerns seriously. Rest assured, we will address the housekeeping issues promptly to ensure a higher standard of cleanliness for all our guests.We are pleased to hear that the lady at the front desk provided you with excellent service. We will pass along your kind words to her. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future. Thank you for bringing these matters to our attention.
par un voyageur de Silver City
Publié le 25 juin 2024 sur Expedia
Good customer service
Commentaires de Gestion de l’hôtel
26 juin 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Charlene,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
par un voyageur
Publié le 18 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 mai 2024 par Manager, Gestion de l’hôtel
Hello Doug, We are sorry to hear that your experience did not meet your expectations. Please don't hesitate to contact us directly to discuss any specific concerns you may have so we can address them accordingly.
par un voyageur
A night in the ghetto
Publié le 15 mai 2024 sur HotelsView? How about the back of an X rated book store. Children's graffiti on the walls of the lobby. The comforter and side chair were covered in stains. Steer clear!
Commentaires de Gestion de l’hôtel
16 mai 2024 par g, Gestion de l’hôtel
Hi Randal,We apologize for the unacceptable conditions you encountered during your stay. We take these matters seriously, and we will investigate the situation thoroughly. Our team will address the cleanliness issues promptly, and we will work to rectify any concerns related to the view and graffiti.Your feedback is invaluable to us as we continually strive to improve our services. We understand that we failed to provide you with a comfortable and pleasant stay, and we apologize for falling short of your expectations.If there is anything we can do to make it right or if you would like to discuss your experience further, please do not hesitate to reach out to our management team. We genuinely appreciate your feedback, and we hope you will consider giving us another opportunity to provide you with the exceptional stay we aspire to deliver.
par un voyageur
Located right off the highway.
Publié le 8 mai 2024 sur HotelsRoom was less clean than expected. Staff was quick to correct the issues
Commentaires de Gestion de l’hôtel
11 mai 2024 par Guest Relations Management, Gestion de l’hôtel
Hi George,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your understanding and positive comments regarding our staff's response to the cleanliness issues in your room.We regret that the room did not meet your cleanliness expectations upon arrival. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we fell short in this regard. However, we are glad to hear that our staff promptly addressed the issues and took the necessary steps to correct them, ensuring a more pleasant and satisfactory experience for you.Your feedback is valuable to us, and we will use it to reinforce our cleaning procedures and ensure that all rooms meet our high standards consistently.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and comfortable stay.
par un voyageur
Publié le 6 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mai 2024 par Manager, Gestion de l’hôtel
Hello Jesus,We are grateful to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience at our hotel.
par un voyageur
Publié le 24 avr. 2024
Commentaires de Gestion de l’hôtel
14 mai 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Chrissy,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
par un voyageur
Publié le 23 avr. 2024 sur Expedia
We never stayed here
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Manager, Gestion de l’hôtel
Hello Renee, We are sorry to hear about your experience and appreciate your feedback. If there are any concerns or issues regarding your reservation, we encourage you to reach out to our management team directly for further assistance.
par un voyageur
Publié le 29 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Manager, Gestion de l’hôtel
Hello Samuel,We are thrilled to hear you had an exceptional experience at our hotel. We look forward to welcoming you back soon for another delightful stay!
