Note fondée sur 220 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 août 2022 sur Expedia
J’avais l’impression d’être à un motel de passe
Commentaires de Gestion de l’hôtel
14 août 2022 par Manager, Gestion de l’hôtel
Hello Denis, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Aliaksei,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Carlos,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Relations Management /, Gestion de l’hôtel
Hi Steven,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Rooms are dirty and full water in washrooms
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Dinesh,Thank you for sharing your experience with us. We apologize for the cleanliness issues you encountered in your room and the problems with water in the washroom. This is not the standard we strive for, and your feedback is invaluable in helping us improve.We will address these concerns with our housekeeping and maintenance teams to ensure that these issues are resolved promptly. Your comfort and satisfaction are our top priorities.If you choose to stay with us again, please let us know so we can ensure a much better experience.Thank you once again for bringing this to our attention.
par un voyageur
Publié le 24 août 2024 sur Expedia
Terrible full of cockroaches dirty as hell do not stay here is terrible bad
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Jose r, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Clement,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
par un voyageur
Publié le 7 août 2024 sur Expedia
The room was not very clean. The sheets had stains and the bed looked like it hasn’t they been changed in a while. Me and my son both didn’t feel safe staying there. The lady at the front desk was very nice.
Commentaires de Gestion de l’hôtel
8 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Robin,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered in the room, and we regret that you and your son did not feel safe during your stay. Your comfort and safety are our top priorities, and we take your concerns seriously. Rest assured, we will address the housekeeping issues promptly to ensure a higher standard of cleanliness for all our guests.We are pleased to hear that the lady at the front desk provided you with excellent service. We will pass along your kind words to her. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future. Thank you for bringing these matters to our attention.
par un voyageur de Silver City
Publié le 25 juin 2024 sur Expedia
Good customer service
Commentaires de Gestion de l’hôtel
26 juin 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Charlene,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
par un voyageur
Publié le 18 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 mai 2024 par Manager, Gestion de l’hôtel
Hello Doug, We are sorry to hear that your experience did not meet your expectations. Please don't hesitate to contact us directly to discuss any specific concerns you may have so we can address them accordingly.
