Note fondée sur 82 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Max de France
Excellent si besoin de passer une nuit à Denpasar
Publié le 20 août 2013 sur HotelsLe petit déjeuner buffet à volonté est tout simplement exceptionnel ! Le restaurant de l'hôtel est d'excellente qualité ! La piscine a l'air agréable. Le personnel est pro, serviable et toujours très souriant. La suite est grande, le lit confortable, il y a la clim, le wifi dans le lobby est efficace. L'hôtel est situé tout près de Ubung Bus terminal, bon à savoir pour les routards, d'autant que l'hôtel n'est pas cher. A part ça, Denpasar est à éviter.
par un voyageur de Pau, France
Aston is a relatively new hotel, it is not really completed yet.
Publié le 7 déc. 2010 sur ExpediaSeveral parts of the hotel are still under construction.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
The reception names Yogi was exceptionally helpful
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Ady, Gestion de l’hôtel
Dear Amnah,Warmest greetings from Aston Denpasar Hotel & Convention Center.Thank you for leaving your kind words for us, here at Expedia.It is delightful to learn that you had a captivating experience during your stay with us. All of our teammembers were also very happy when they heard about your comment. We all really appreciate it.Thank you again, and we look forward to welcoming you again in the future.Kind regards,I Gede Ady SuardiGeneral Manager
par un voyageur de Sydney
Publié le 20 sept. 2023 sur Expedia
It's quite far away from any attractions. Food option is not appetising.
Commentaires de Gestion de l’hôtel
4 oct. 2023 par Ady, Gestion de l’hôtel
Dear Steven,Thank you for sharing your comments following your recent stay at Aston Denpasar Hotel & Convention Center. I would like to apologize and I am terrible sorry to hear that we fell short of your expectations especially regarding the food. This is certainly not the level of service we aspire to or what our guests have a right to expect.I have communicated following your feedback to the related manager for better improvement, and allow us for another opportunity to serve you better in the future.We are happy to inform you that our location close to the attraction areas such as Bajrasandi Monument as it is as Denpasar icon, Jagatnatha Temple, Art Center, and some interesting places which is good to be visited while in Denpasar and also recommended area to visit north Bali. Our Concierge team would behappy to assist your sightseeing’s need while you are visiting Denpasar.We look forward to welcome you back soon.Sincerely,I Gede Ady SuardiGeneral Manager
par un voyageur de Okayama
Publié le 15 août 2023 sur Expedia
POSSIBLE CREDIT CARD FRAUD. I stayed there on January 23rd to january 27th 2023. At that time the hotel scanned my credit card to secure a deposit. They correctly withdrew my expedia bill. with which I have no issue. However 5 additional amounts accounting to 80702 JPY were withdrawn against google ads exactly at the time I stayed there. The hotel was the only institution to physically touch my card in the previous two months. I used it on the 25th in Ubud and it cannot be that restaurant as the amounts were withdrawn beforehand. I approached the hotel to report the possibility that fraud has been committed by one of their staff. I contacted Google ads and they confirmed the card details were used by a third party (indonesian name gmail starting with S). Their accountant basically just said they have secure systems and their hotel does not record credit card information, This is PATENTLY untrue because I was shown a print out of my card details (name, number, expiry and PIN) printed on a paper. This can ONLY be done if my information was stored on their system. DO NOT LET THEM SEE YOUR CREDIT CARD
I am still awaiting a satisfactory result from their accountant.
par un voyageur
Publié le 14 août 2023 sur Expedia
I stayed at the property while attending a conference there. The facilities and staff were excellent for the purpose. Overall, everything at the hotel was fine except for dinner at the restaurant. It took over half an hour to receive the dish I ordered and some people at my table had to wait even longer.
Commentaires de Gestion de l’hôtel
16 août 2023 par Ady, Gestion de l’hôtel
Dear Wendy Marie,Thank you for sharing your experience following your recent stay at Aston Denpasar Hotel & Convention Center.Do apologize for the inconvenience during your stayed with us, and I personally appreciate your positive feedback and I have conveyed it to the team for better improvement.We look forward to welcome you back again soon.Sincerely,I Gede Ady SuardiGeneral Manager
par un voyageur
Publié le 16 juill. 2023 sur Expedia
Staff always wanting payment before we had finished meals.
Toilet blocked regularly, toiletries not replaced.
Bed and room comfortable, TV had only instructions in Bahasa.
SPA advertised has not been available for a long time, so it is wrong to advertise a SPA massage service, as this was one of the reasons we selected the hotel.
The other was the GYM, very good service but, not run directly by the hotel and only one guest from each room can use the gym, and then only once per 24 hours. This is not expectable. The basic stuff was fine and breakfast was quality, but we can do better for the price in Sanur. Ideal for Indonesian conventions not not for other types of guests.
Commentaires de Gestion de l’hôtel
18 juill. 2023 par Ady, Gestion de l’hôtel
Dear Jody,Thank you for taking your time to share with us. I am deeply sorry to hear that your experience did not meet the level of expectation that we strive to achieve for our guests.I would like to thank you for bringing several issues to my attention, and I personally have shared these issues to the related departments for their further and appropriate actions. Your feedback is highly appreciated, thus we could always maintain our commitment to provide service excellence toour guests. I thank you again for your attention to the details and sincerely hope that I could meet you in person in your next visit to Aston Denpasar Hotel & Convention Center.Sincerely,I Gede Ady SuardiGeneral Manager
par un voyageur
Publié le 1 janv. 2023 sur Wotif
par un voyageur
Publié le 26 nov. 2022 sur Expedia
The floor carpet was so old that it was dusty and the towels smelled of mold. I do not recommend this hotel
Commentaires de Gestion de l’hôtel
29 nov. 2022 par Ady, Gestion de l’hôtel
Dear Don,Thank you for taking your time to share with us. I am deeply sorry to hear that your experience did not meet the level of expectation that we strive to achieve for our guests.I would like to thank you for bringing several issues to my attention, and I personally have shared these issues to the related departments for their further and appropriate actions. Your feedback is highly appreciated, thus we could always maintain our commitment to provide service excellence to our guests. Within this opportunity I would also like to advise that we are in the progress of our maintenance project throughout the building in order to keep our building in its excellent performance.Sincerely hope that I could meet you in person in your next visit to Aston Denpasar Hotel & Convention Center.Sincere,I Gede Ady SuardiGeneral Manager Incharge
par un voyageur
Publié le 28 avr. 2022 sur Hotels
