Note fondée sur 86 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,9 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 oct. 2023 sur Expedia
Pas de commentaire
Commentaires de Gestion de l’hôtel
28 oct. 2023 par Pauline Mottoulle, Gestion de l’hôtel
Dear Michel,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. Thank you so much for taking the time to express your feelings following your recent stay at Maison Aurelia Sanur and to share it with the travel community.The whole team and I would like to wish you safe travels, hoping to welcome you back to Maison Aurelia in the near future. Kind regards, Pauline MottoulleGeneral Manager
par un voyageur
Excellent en famille
Publié le 20 juill. 2023 sur HotelsSuper établissement très bien placé au cœur de sanur
Un peu bruyant mais les chambres familiales sont spacieuses et très confortables
Commentaires de Gestion de l’hôtel
25 juill. 2023 par Pauline Mottoulle, Gestion de l’hôtel
Cher Mohamed,Om Swastiastu depuis Maison Aurelia Sanur. Nous vous remercions pour votre commentaire et sommes enchantés de lire que vous avez apprécié notre situation centrale et le confort de nos chambres familiales. Sanur est en effet au pic de sa saison touristique durant les mois de juillet et août, nous serions ravis de vous accueillir à nouveau lors d'un moment un peu plus calme. Nous vous souhaitons une excellente journée et une belle suite de vacances à Bali. Cordialement,Pauline MottoulleGeneral Manager
par un voyageur
Publié le 25 févr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2023 par Pauline Mottoulle, Gestion de l’hôtel
Dear JulieOm Swastiastu, warmest greetings from Maison Aurelia Sanur. Thank you so much for taking the time to express your feelings following your recent stay at Maison Aurelia Sanur and to share it with the travel community.Myself and the whole team would like to wish you safe travels, with our hope to welcome you back at Maison Aurelia.Kind regards, Pauline MottoulleGeneral Manager
par un voyageur
위치, 친절, 넓은 방 크기 모두 만족
Publié le 7 août 2024 sur Hotels 호텔 직원분들 모두 친절함이 몸에 베어 있어서 5성급 호텔 못지 않은 만족감을 주는 호텔입니다. 위치가 좋고 방 크기도 넓어서 답답하지 않아요.방 안이 전체적으로 환하고 베란도 있어 수영복 말리가 좋았어요.
그리고 아침 7시부터 무료 대여 가능한 자전거도 관리가 잘 되어 있어요. 유아용 의자도 물어보면 꺼내서 달아주시고 자전거로 길 건널때도 차 오는지 살펴봐주실만큼 투숙객 안전에 신경 써주세요.
Commentaires de Gestion de l’hôtel
12 août 2024 par Pauline Mottoulle, Gestion de l’hôtel
Dear Sinae,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. We thank you very much for taking the time to post a review about your recent stay with us. We are pleased to learn that you’ve enjoyed our location, our friendly staff, our room and our facility as well.Your satisfaction is our greatest gift so once again, thank you very much for your motivating feedback. We are already looking forward to welcoming you back to Maison Aurelia soon. Kind regards, Pauline MottoulleGeneral Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
The rooms are beautiful and the bedding is incredibly comfortable and luxurious. The hotel lobby and bar is beautiful and the staff are lovely. Cork bistro has a nice menu and decent bar.
The pool area is lovely but if you’re after some sun by the pool, you’ll only get it in the middle of the day as it is shaded by the hotel and a large tree.
We opted for a package that included daily massages at the in house spa but we don’t think the team are trained as the massages were not the best we’ve had in Bali. The spa is also right next to the pool so if there’s a lot of kids screaming and splashing in the pool and you’re someone who struggles to zone out, you may want to find a different place for a massage that’s more quiet and relaxing.
Wifi is fast and reliable. Amenities are well thought out and the rooms beautiful finished. Filtered water machines on each floor is a nice touch too!
Overall, we loved our stay at the Maison Aurelia but next time will opt for a package that includes breakfast and get massages elsewhere.
Commentaires de Gestion de l’hôtel
5 août 2024 par Pauline Mottoulle, Gestion de l’hôtel
Dear Thomas,Thank you so much for taking the time to express your feelings following your recent stay at Maison Aurelia Sanur.We are pleased to read that you enjoyed our beautiful rooms, comfortable beds, our lobby, and our lovely staff. Your feedback will be shared with our teams.Nevertheless, we are sincerely sorry to read that the massage did not meet your expectations. Your comments have been shared with the spa team and we will ensure that refresher training is conducted in order to avoid such situations in the future and the standards you can expect in a hotel like ours. We are delighted to read that you will be back and are already looking forward to welcoming you again soon. With my kind regards, Pauline MottoulleGeneral Manager
par un voyageur de Dulwich Hill
Publié le 29 juill. 2024 sur Expedia
Loved this hotel, the location was perfect, walking distance to the beach and restaurants and shopping all along the same street. The room was spacious and clean and the staff were friendly and helpful, couldn’t have asked for more.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Pauline Mottoulle, Gestion de l’hôtel
Dear Nicole,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. We thank you very much for taking the time to post a review further to your recent stay with us. We are pleased to learn that you’ve enjoyed our location, our room cleanliness and comfort as well as our friendly and helpful staff. Your satisfaction is our greatest gift so once again, thank you very much for your motivating feedback. We are already looking forward to welcoming you back to Maison Aurelia soon. Kind regards, Pauline MottoulleGeneral Manager
par un voyageur de raleigh
Publié le 27 juill. 2024 sur Expedia
Lovely spot, walkable to the beach and the whole shopping and dining scene. Room walls are thin, so bring earplugs to remain unbothered.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Pauline Mottoulle, Gestion de l’hôtel
Dear Cynthia,Thank you so much for taking the time to express your feelings following your recent stay at Maison Aurelia Sanur.We are pleased to read that you enjoyed our location. Your feedback will be shared with our teams. Nevertheless, we are sorry to learn that the live music in the bar next door has bothered you while staying with us. Regarding the music in our restaurant, we’ve already shared this matter with the restaurant team to avoid such situations in the future. We sincerely apologize for the inconvenience. We truly hope to have the pleasure to welcome you back soon to Maison Aurelia and enjoy a new experience with us. Best regards, Pauline MottoulleGeneral Manager
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Great stay!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Pauline Mottoulle, Gestion de l’hôtel
Dear Matthew,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. We thank you very much for taking the time to post a review about your recent stay with us. Your satisfaction is our greatest gift so once again, thank you very much for your feedback. We are already looking forward to welcoming you back to Maison Aurelia soon. Kind regards, Pauline MottoulleGeneral Manager
par un voyageur
Publié le 10 juill. 2024 sur Wotif
Hotel was okay, some of the ceilings in the foyer/restaurant have big holes in that need to be filled. Rooms were reasonably clean, lots of dust around the doors.
Wife was bitten by loads of ants on the first night, we called room service at 5am, they changed sheets, said they would be back to spray the ant trail which they never, we bought some spray ourselves and done the job. Have read another review about someone else with an ant problem. Was uncomfortable for my wife as the bites were very itchy.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Pauline Mottoulle, Gestion de l’hôtel
Dear Kenneth Andrew,Thank you very much for taking the time to review your stay with us. Your feedback is much appreciated. Your comments will be discussed with our staff and managers involved, in order to avoid such situations in the future.We hope this happening won’t prevent you from coming back to Maison Aurelia Sanur. We would be delighted to welcome you back for a new experience. With my best regards, Pauline MottoulleGeneral Manager
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Nice place to stay.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Pauline Mottoulle, Gestion de l’hôtel
Dear Roderich,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. We thank you very much for taking the time to post a review further to your recent stay with us. We are pleased to learn that you’ve enjoyed our hotel to stay.Your satisfaction is our greatest gift so once again, thank you very much for your feedback. We are already looking forward to welcoming you back to Maison Aurelia soon. Kind regards, Pauline MottoulleGeneral Manager
