Note fondée sur 79 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 oct. 2023 sur Expedia
Pas de commentaire
Commentaires de Gestion de l’hôtel
28 oct. 2023 par Pauline Mottoulle, Gestion de l’hôtel
Dear Michel,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. Thank you so much for taking the time to express your feelings following your recent stay at Maison Aurelia Sanur and to share it with the travel community.The whole team and I would like to wish you safe travels, hoping to welcome you back to Maison Aurelia in the near future. Kind regards, Pauline MottoulleGeneral Manager
par un voyageur
Excellent en famille
Publié le 20 juill. 2023 sur HotelsSuper établissement très bien placé au cœur de sanur
Un peu bruyant mais les chambres familiales sont spacieuses et très confortables
Commentaires de Gestion de l’hôtel
25 juill. 2023 par Pauline Mottoulle, Gestion de l’hôtel
Cher Mohamed,Om Swastiastu depuis Maison Aurelia Sanur. Nous vous remercions pour votre commentaire et sommes enchantés de lire que vous avez apprécié notre situation centrale et le confort de nos chambres familiales. Sanur est en effet au pic de sa saison touristique durant les mois de juillet et août, nous serions ravis de vous accueillir à nouveau lors d'un moment un peu plus calme. Nous vous souhaitons une excellente journée et une belle suite de vacances à Bali. Cordialement,Pauline MottoulleGeneral Manager
par un voyageur
Publié le 25 févr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2023 par Pauline Mottoulle, Gestion de l’hôtel
Dear JulieOm Swastiastu, warmest greetings from Maison Aurelia Sanur. Thank you so much for taking the time to express your feelings following your recent stay at Maison Aurelia Sanur and to share it with the travel community.Myself and the whole team would like to wish you safe travels, with our hope to welcome you back at Maison Aurelia.Kind regards, Pauline MottoulleGeneral Manager
par un voyageur
Publié le 24 juin 2024 sur Expedia
It was a great hotel, friendly staff and the room was so big and spacious. Great waterfall shower too! Comfy bed and cold AC !
Commentaires de Gestion de l’hôtel
25 juin 2024 par Pauline Mottoulle, Gestion de l’hôtel
Dear Ravi,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. Thank you so much for taking the time to express your feelings following your recent stay in Sanur and to share it with the travel community.We were glad to learn that you’ve enjoyed our clean rooms and comfortable beds, shower, and on top of that, we were the best accommodation you stayed at during your holiday in Bali. We will share your kind words and beautiful compliments with all the staff. It is always gratifying to know that we have succeeded in satisfying our guests.The whole team and I would like to wish you safe travels, hoping to welcome you back to Maison Aurelia in the near future. Kind Regards,Pauline MottoulleGeneral Manager
par un voyageur de San Jose
Publié le 23 juin 2024 sur Expedia
I liked the hotel, but was disappointed when we came back to our room after we left — as the my needed to clean the room. Floor was dirty, bed was made but sheets were not changed, and the bathroom counter was not cleaned. We were also short one bath towel, but we found it stuck into our toilet with the lid shut. They did make it right, however no explanation for the towel.
Commentaires de Gestion de l’hôtel
26 juin 2024 par Pauline Mottoulle, Gestion de l’hôtel
Dear James,Om Swastiastu from Maison Aurelia, Sanur.Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered with the cleanliness of your room. This is certainly not the standard that we strive to uphold, and we deeply regret that we fell short during your stay.We are glad to hear that the issue was resolved, but we understand that this does not excuse the initial oversight. Please rest assured that we will address these concerns with our housekeeping team to ensure that such occurrences do not happen again in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Kind Regards,Pauline MottoulleGeneral Manager
par un voyageur
Publié le 15 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par Pauline Mottoulle, Gestion de l’hôtel
Dear Matthew,Thank you very much for taking the time to respond to our survey. I am delighted to read that you enjoyed your recent visit with us.We are pleased to learn that you’ve enjoyed your arrival experience, our room cleanliness and maintenance as well as our friendly staff. We will share your kind feedback with the restaurant team as well. It is always gratifying to know that we have succeeded in satisfying our guests.We would be grateful if you could provide us with some more details about the point you mentioned “operator call stand by” to better understand the situation. We look forward to welcoming you back to Sanur very soon. Don’t hesitate to contact us directly for your next visit. Kind Regards,Pauline MottoulleGeneral Manager
par un voyageur de Middleburg Heights
Publié le 9 juin 2024 sur Expedia
This property is very convenient and the staffs are always helpful
Commentaires de Gestion de l’hôtel
11 juin 2024 par Pauline Mottoulle, Gestion de l’hôtel
Dear Ida,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. Thank you so much for taking the time to express your feelings following your recent stay in Sanur and to share it with the travel community.We were glad to learn that you’ve enjoyed our comforting service, the hospitable staff, that we were the best accommodation you stayed at during your holiday in Bali. We will share your kind words and beautiful compliments with all the staff, especially for the spa. It is always gratifying to know that we have succeeded in satisfying our guests.The whole team and I would like to wish you safe travels, hoping to welcome you back to Maison Aurelia in the near future. Kind Regards,Pauline MottoulleGeneral Manager
par un voyageur
Publié le 2 juin 2024 sur Expedia
Good location, lovely bedsheets and pillows, attentive staff
Commentaires de Gestion de l’hôtel
3 juin 2024 par Pauline Mottoulle, Gestion de l’hôtel
Dear Desi,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you enjoyed your stay at Maison Aurelia by Preference, Sanur and that our team was able to make your visit memorable.Your kind words about our service mean a lot to us. We strive to provide exceptional hospitality and it's always rewarding to know that our efforts are appreciated.We look forward to welcoming you back on your next visit to Bali. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Kind Regards,Pauline MottoulleGeneral Manager
par un voyageur
Skønt sted!
Publié le 1 juin 2024 sur HotelsSkønt ophold, fantastisk personale og lækker mad (lidt små portioner til lidt høje priser dog)
Commentaires de Gestion de l’hôtel
3 juin 2024 par Pauline Mottoulle, Gestion de l’hôtel
Dear Valuable Guest,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you enjoyed your stay at Maison Aurelia by Preference, Sanur and that our team was able to make your visit memorable.Your kind words about our service mean a lot to us. We strive to provide exceptional hospitality and it's always rewarding to know that our efforts are appreciated.We look forward to welcoming you back on your next visit to Bali. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Kind Regards,Pauline MottoulleGeneral Manager
par un voyageur
Underrated Hotel, Definitely comeback
Publié le 27 mai 2024 sur HotelsKamar luas, terdapat sofa, 2 AC di Kamar, Smart TV, Nilai plusnya adalah bed+pillow nya sangat nyaman, saya tidur dengan pulas selama 2 malam stay disini.
We recommend to choose rejuvenate package (stay+massage 1 hour for 2 pax), really worth it.
Commentaires de Gestion de l’hôtel
29 mai 2024 par Pauline Mottoulle, Gestion de l’hôtel
Dear Yulius,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. Thank you so much for taking the time to express your feelings following your recent stay in Sanur and to share it with the travel community.We were glad to learn that you’ve enjoyed our clean rooms and comfortable beds in our suites and on top of that, that we were the best accommodation you stayed at during your holiday in Bali. We will share your kind words and beautiful compliments with all the staff, especially for the spa. It is always gratifying to know that we have succeeded in satisfying our guests.The whole team and I would like to wish you safe travels, hoping to welcome you back to Maison Aurelia in the near future. Kind Regards,Pauline MottoulleGeneral Manager
