Ratings based on 93 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 20, 2024 on Expedia
The room was a great size and very clean, the bed was so comfortable. The staff were extremely helpful and gave great food recommendations. The pool was nice, the sun goes behind the building around midday so would suggest you enjoy the pool and sun beds in the morning and head out to the beach etc in the afternoon.
Comment from Hotel Management
Oct. 16, 2024 by Pauline Mottoulle- General Manager, Hotel Management
Dear Talika,Om swastiastu from Maison Aurelia Sanur. Thank you for your lovely review. We are delighted to hear that you enjoyed the spacious and clean room, as well as the comfort of our beds. It’s wonderful to know that our staff provided helpful recommendations and that you found the pool area relaxing. Your tip about enjoying the sun in the morning is greatly appreciated!We hope to welcome you back to Maison Aurelia for another enjoyable stay in the near future.Warm regards,
by A traveller
Posted Aug. 21, 2024 on Expedia
Would recommend all the time
Comment from Hotel Management
Oct. 1, 2024 by Pauline Mottoulle, General Manager, Hotel Management
Dear Neil,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. We thank you very much for taking the time to post a review further to your recent stay with us. Your satisfaction is our greatest gift so thank you very much, once again, for your kind review. We are already looking forward to welcoming you back to Maison Aurelia soon. Kind regards,
by A traveller
Posted Jul. 30, 2024 on Expedia
The rooms are beautiful and the bedding is incredibly comfortable and luxurious. The hotel lobby and bar is beautiful and the staff are lovely. Cork bistro has a nice menu and decent bar.
The pool area is lovely but if you’re after some sun by the pool, you’ll only get it in the middle of the day as it is shaded by the hotel and a large tree.
We opted for a package that included daily massages at the in house spa but we don’t think the team are trained as the massages were not the best we’ve had in Bali. The spa is also right next to the pool so if there’s a lot of kids screaming and splashing in the pool and you’re someone who struggles to zone out, you may want to find a different place for a massage that’s more quiet and relaxing.
Wifi is fast and reliable. Amenities are well thought out and the rooms beautiful finished. Filtered water machines on each floor is a nice touch too!
Overall, we loved our stay at the Maison Aurelia but next time will opt for a package that includes breakfast and get massages elsewhere.
Comment from Hotel Management
Aug. 5, 2024 by Pauline Mottoulle, Hotel Management
Dear Thomas,Thank you so much for taking the time to express your feelings following your recent stay at Maison Aurelia Sanur.We are pleased to read that you enjoyed our beautiful rooms, comfortable beds, our lobby, and our lovely staff. Your feedback will be shared with our teams.Nevertheless, we are sincerely sorry to read that the massage did not meet your expectations. Your comments have been shared with the spa team and we will ensure that refresher training is conducted in order to avoid such situations in the future and the standards you can expect in a hotel like ours. We are delighted to read that you will be back and are already looking forward to welcoming you again soon. With my kind regards, Pauline MottoulleGeneral Manager
by A traveller from Dulwich Hill
Posted Jul. 29, 2024 on Expedia
Loved this hotel, the location was perfect, walking distance to the beach and restaurants and shopping all along the same street. The room was spacious and clean and the staff were friendly and helpful, couldn’t have asked for more.
Comment from Hotel Management
Jul. 31, 2024 by Pauline Mottoulle, Hotel Management
Dear Nicole,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. We thank you very much for taking the time to post a review further to your recent stay with us. We are pleased to learn that you’ve enjoyed our location, our room cleanliness and comfort as well as our friendly and helpful staff. Your satisfaction is our greatest gift so once again, thank you very much for your motivating feedback. We are already looking forward to welcoming you back to Maison Aurelia soon. Kind regards, Pauline MottoulleGeneral Manager
by A traveller from raleigh
Posted Jul. 27, 2024 on Expedia
Lovely spot, walkable to the beach and the whole shopping and dining scene. Room walls are thin, so bring earplugs to remain unbothered.
Comment from Hotel Management
Jul. 29, 2024 by Pauline Mottoulle, Hotel Management
Dear Cynthia,Thank you so much for taking the time to express your feelings following your recent stay at Maison Aurelia Sanur.We are pleased to read that you enjoyed our location. Your feedback will be shared with our teams. Nevertheless, we are sorry to learn that the live music in the bar next door has bothered you while staying with us. Regarding the music in our restaurant, we’ve already shared this matter with the restaurant team to avoid such situations in the future. We sincerely apologize for the inconvenience. We truly hope to have the pleasure to welcome you back soon to Maison Aurelia and enjoy a new experience with us. Best regards, Pauline MottoulleGeneral Manager
by A traveller
Posted Jul. 20, 2024 on Expedia
Great stay!
Comment from Hotel Management
Jul. 22, 2024 by Pauline Mottoulle, Hotel Management
Dear Matthew,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. We thank you very much for taking the time to post a review about your recent stay with us. Your satisfaction is our greatest gift so once again, thank you very much for your feedback. We are already looking forward to welcoming you back to Maison Aurelia soon. Kind regards, Pauline MottoulleGeneral Manager
by A traveller
Posted Jul. 10, 2024 on Wotif
Hotel was okay, some of the ceilings in the foyer/restaurant have big holes in that need to be filled. Rooms were reasonably clean, lots of dust around the doors.
Wife was bitten by loads of ants on the first night, we called room service at 5am, they changed sheets, said they would be back to spray the ant trail which they never, we bought some spray ourselves and done the job. Have read another review about someone else with an ant problem. Was uncomfortable for my wife as the bites were very itchy.
Comment from Hotel Management
Jul. 18, 2024 by Pauline Mottoulle, Hotel Management
Dear Kenneth Andrew,Thank you very much for taking the time to review your stay with us. Your feedback is much appreciated. Your comments will be discussed with our staff and managers involved, in order to avoid such situations in the future.We hope this happening won’t prevent you from coming back to Maison Aurelia Sanur. We would be delighted to welcome you back for a new experience. With my best regards, Pauline MottoulleGeneral Manager
by A traveller
Posted Jun. 24, 2024 on Expedia
It was a great hotel, friendly staff and the room was so big and spacious. Great waterfall shower too! Comfy bed and cold AC !
Comment from Hotel Management
Jun. 25, 2024 by Pauline Mottoulle, Hotel Management
Dear Ravi,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. Thank you so much for taking the time to express your feelings following your recent stay in Sanur and to share it with the travel community.We were glad to learn that you’ve enjoyed our clean rooms and comfortable beds, shower, and on top of that, we were the best accommodation you stayed at during your holiday in Bali. We will share your kind words and beautiful compliments with all the staff. It is always gratifying to know that we have succeeded in satisfying our guests.The whole team and I would like to wish you safe travels, hoping to welcome you back to Maison Aurelia in the near future. Kind Regards,Pauline MottoulleGeneral Manager
by A traveller from San Jose
Posted Jun. 23, 2024 on Expedia
I liked the hotel, but was disappointed when we came back to our room after we left — as the my needed to clean the room. Floor was dirty, bed was made but sheets were not changed, and the bathroom counter was not cleaned. We were also short one bath towel, but we found it stuck into our toilet with the lid shut. They did make it right, however no explanation for the towel.
Comment from Hotel Management
Jun. 26, 2024 by Pauline Mottoulle, Hotel Management
Dear James,Om Swastiastu from Maison Aurelia, Sanur.Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered with the cleanliness of your room. This is certainly not the standard that we strive to uphold, and we deeply regret that we fell short during your stay.We are glad to hear that the issue was resolved, but we understand that this does not excuse the initial oversight. Please rest assured that we will address these concerns with our housekeeping team to ensure that such occurrences do not happen again in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Kind Regards,Pauline MottoulleGeneral Manager
by A traveller
Posted Jun. 15, 2024 on Hotels
Comment from Hotel Management
Jun. 18, 2024 by Pauline Mottoulle, Hotel Management
Dear Matthew,Thank you very much for taking the time to respond to our survey. I am delighted to read that you enjoyed your recent visit with us.We are pleased to learn that you’ve enjoyed your arrival experience, our room cleanliness and maintenance as well as our friendly staff. We will share your kind feedback with the restaurant team as well. It is always gratifying to know that we have succeeded in satisfying our guests.We would be grateful if you could provide us with some more details about the point you mentioned “operator call stand by” to better understand the situation. We look forward to welcoming you back to Sanur very soon. Don’t hesitate to contact us directly for your next visit. Kind Regards,Pauline MottoulleGeneral Manager
