Note fondée sur 541 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Eddo, Gestion de l’hôtel
Dear Nicolas,Thank you for staying with us and scoring us in the review.However, it has come to my attention that the score you rated to us indicated low rating. I would be very grateful if you could share your valuable insights so that in return we could take immediate action to further improve our product and services. Best regards,I Putu Eddo ArthawanResort Manager
par un voyageur
Agréable séjour Maya Sanur
Publié le 26 août 2023 sur HotelsAgréable séjour au Maya Sanur. Jolie chambre confortable et spacieuse
Commentaires de Gestion de l’hôtel
31 août 2023 par Eddo, Gestion de l’hôtel
Dear Marie-Ange,Thank you for staying with us and greatly appreciate you taking the time to share your thoughts about your recent stay. We're delighted to hear that you found your room to be nice, comfortable, and spacious. Should your travels bring you back to the area, we would be honored to welcome you back and continue providing you with memorable experiences. Warm regards,I Putu Eddo ArthawanResort Manager
par un voyageur
Publié le 11 août 2023 sur Hotels
Hôtel agréable, chambre spacieuse. Petit déjeuner limité. Les fruits frais ne sont pas murs
Ce qui est dommage pour la destination. Pas de jus de fruit frais !le seul hic est le manque d’éducation de certains enfants qui crient et sautent dans la piscine ! Malgré l’intervention du staff de la piscine, cela nous a gâché le séjour ! Il faudrait préciser au ckeck in le comportement a avoir autour d’une piscine ! Car certains parents pensent que c’est normal de crier, sauter et déranger et tout le monde!
Commentaires de Gestion de l’hôtel
14 août 2023 par Eddo, Gestion de l’hôtel
Dear Hotels.com user,We appreciate your feedback about your recent stay at our hotel. We're pleased to hear that you found our hotel nice and the rooms spacious. However, we apologize for any inconveniences you faced during your stay.We apologize that the breakfast did not entirely align with your expectations. We offer fresh juices daily, and we regret any oversight on our part if you were not able to notice them during your stay. Your feedback is valued and will guide us in improving our offerings.We apologize for the disturbance caused by children in the pool area. We understand your frustration, and we're sorry that it impacted your stay. Your feedback underscores the importance of maintaining a peaceful atmosphere, and we'll work on better communicating pool etiquette to our guests.We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,I Putu Eddo ArthawanResort Manager
par un voyageur
Publié le 27 juill. 2023 sur Expedia
par un voyageur
Publié le 24 juill. 2023 sur Expedia
Chambre familiale suite réservée.
Magnifique chambre et salle de bain. Seul bémol deux lit double en 140. Un peu petit de nos jours. Sinon chambre très bien insonorisée. Magnifique petit déjeuner
Le service est quelquefois un peu long.
Très calme
Commentaires de Gestion de l’hôtel
28 juill. 2023 par Eddo, Gestion de l’hôtel
Dear CLAIRE,Thank you for sharing your feedback about your stay in our family suite room. We're delighted to hear that you found the bedroom and bathroom to be magnificent. Providing a comfortable and enjoyable experience for our guests is a top priority, and we're glad that aspect of your stay met your expectations.We apologize for any inconvenience caused by the size of the beds. We understand that larger beds are preferred by many guests, and we'll take your comment into consideration as we continue to enhance our accommodations.We're thrilled that you enjoyed our magnificent breakfast. Regarding the service, we apologize if there were instances where it seemed a bit long. Our goal is to offer efficient and attentive service to all guests, and we'll review our procedures to ensure a smoother experience for future visitors.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,I Putu Edda ArthawanResort Manager
par un voyageur
Publié le 7 nov. 2022 sur Expedia
Magnifique hôtel idéalement situé sur Sanur avec un personnel vraiment intentionné et souriant, toujours aux petits soins pour les clients
Commentaires de Gestion de l’hôtel
9 nov. 2022 par Eddo, Gestion de l’hôtel
Dear philippe Christian,Thank you for staying with us and giving the highest score to the guest review.We were delighted to know that you had an enjoyable stay and were satisfied with the services rendered by our team members.We look forward to welcoming you again in the near future.Best regards,I Putu Eddo ArthawanResort Manager
par un voyageur
Super hôtel
Publié le 5 juin 2022 sur HotelsCheck-up facile, efficace et presentation de la chambre impeccable.
par un voyageur
Merveilleux
Publié le 6 juin 2019 sur HotelsSéjour parfait
Personnel exceptionnel
Hôtel merveilleux
Environs riches en activités
Commentaires de Gestion de l’hôtel
10 juin 2019 par Eddo, Gestion de l’hôtel
Dear JEROME,
Thank you for taking the time to give the highest rating and nice comment for Maya Sanur Resort and Spa. I am delighted to learn that you were satisfied with the resort and the surrounding area.
We are looking forward to welcoming you back to the resort.
Best regards,
I Putu Eddo Arthawan
Resort Manager
par un voyageur
Publié le 5 juin 2019 sur Hotels
Commentaires de Gestion de l’hôtel
10 juin 2019 par Eddo, Gestion de l’hôtel
Dear Amélie,
Thank you for taking the time to give a good rating for Maya Sanur Resort and Spa.
We are looking forward to welcoming you back to the resort.
Best regards,
I Putu Eddo Arthawan
Resort Manager
par un voyageur
Publié le 15 oct. 2018 sur Expedia
Très bien. Le personnel est accueillant et le service super bon.
Commentaires de Gestion de l’hôtel
26 oct. 2018 par Maria, Gestion de l’hôtel
Dear Suzzanne
We are very glad that you enjoyed your stay with us.
Your review and high rating are appreciated and we hope to be able provide our hospitality again in the near future.
Thank you,
Best regards,
Maria Febronia
