Note fondée sur 550 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,9 sur 5
83 % des clients le recommandent
3,9 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Séjour agréable

Publié le 1 avr. 2024 sur Hotels
Une nuit dans cette hôtel avant de prendre notre avion de retour le lendemain matin. Hôtel très bien situé, sur la plage, staff très sympathique et serviable. Seul bémol, le côté défraîchi des chambres qui mériteraient une mise à jour.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Dayu Purba, Gestion de l’hôtel
Dear Guest,Warmest greetings from Mercure Bali Sanur Resort.Thank you for choosing to stay with us before your return flight. We're delighted to hear that you found our hotel's location convenient and enjoyed the friendly and helpful service from our staff.We appreciate your feedback regarding the appearance of the rooms. We're constantly striving to enhance our guests' experiences, and your comments will be taken into consideration as we continue to improve our facilities.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future for more enjoyable experiences.With Kindest Regards,Dayu PurbaGuest Experience Manager
2 sur 5
par un voyageur de BALGAU

Publié le 6 avr. 2023 sur Expedia
désolé, par rapport à 2020 les buffets sont minimes et si je paye plein pot par rapport à l'extérieur de l'hôtel, J'attends d'avoir quelque chose sur l'assiette pour le diner pour une chambre exécutive j'attends aussi un ménage parfait
Commentaires de Gestion de l’hôtel
14 avr. 2023 par Dayu Purba, Gestion de l’hôtel
Dear Mr. Frederic Charles,Warmest greetings from Mercure Bali Sanur Resort.Thank you very much for your feedback of your recent stay and we sincerely appreciate you affording your valuable time to share your comments which provide us towards improvement.We are sorry to hear that your experience of staying in our resort did not meet your expectation. We take note your comment and have reminded our team to ensure the quality of our product and services at all times.We hope that you will give us another opportunity to serve you better next time.Best regards,Dayu PurbaAsst. Guest experience manager
2 sur 5
par un voyageur de Issy-les-Moulineaux

Publié le 11 févr. 2019 sur Expedia
Décevant, hotel vétuste, communs n'ont jamais vu un Karcher, décharge municipale jouxtant l'hotel, tronçonnage de souches d'arbres à coté de la plage, pas de plagiste alors que les parasols pèsent 50 kg et sont laborieux à ouvrir, le mobilier de plage est d'un autre siècle (comme l'hotel en général), l'herbe pousse sur la plage de sable gris, il serait temps qu'un responsable Accor France aille y jeter un oeil !
Commentaires de Gestion de l’hôtel
5 mai 2019 par eka, Gestion de l’hôtel
Dear Chapsal, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We regret to know that your experience did not meet your expectation. At Mercure, we strive to give the best service as our guests’ satisfaction will always be our top priority. Therefore, your feedback is essential to achieve that. While the renovation plan is on process, over the last few months we have focused on new bedroom tiles, bathroom tiles, wall painting, replace the roof and floor grouting. Apart from the room structure, we have been replacing our towels in the room, pillow, and continuing upgrading our hotel facilities. We will work diligently to do the best we can prior to any refurbishment approved by the Resort’s Owners. With regards of the beach cleanliness. This matter is an area of concern for us too. We are active in the local community to educate the villages to dispose of waste correctly. Furthermore we participate in regular beach cleaning, along with other resorts from Accorhotels. We are on progress to upgrading our pool service and facilities, we have been partially replace our sunbed cover, and set up additional parasol. Training also will conducted to our pool attendant to improve their attentiveness and communication skill. Thank you very much for sharing your experience, I hope we could get another chance to welcome you back and show you all the improvements we have made by then. Sincerely, Eka Handayani Guest Experience Manager
4 sur 5
par un voyageur

remarque

Publié le 24 janv. 2019 sur Hotels
bonjour, vers mi dec au janv en gnrl séjour agréable avec les personnels courtois, sauf la coté restauration la créme glacé pas assez froide souvent coulante au point de la boire et la noix de coco chaud pourtant ailleur ca existe bien fraiche le répas de noel du é' dec au soir devant se terminer a 22h mais a partir de 21h il n y a plus de la musique pour expliquer ou se trouve la sortie. le repas de nouvel an en pleine millieu la musique s arrete et se deplace a cote de la piscine en fin qu on quitte le restaurant a 22h au prix il demande le diner de noel et nouvel an donc pas vraiment satisafait. le buffet la semaine pas tres varié sauf le petit dejeuner.
Commentaires de Gestion de l’hôtel
5 févr. 2019 par eka, Gestion de l’hôtel
Dear Philippe, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. Its feels great to know that you were enjoyed our hotel service and facilities especially our staff friendliness. We take note on your concern of the food variety and ice cream quality, please rest assure that it has been share with our respected department for our evaluation and improvement. Thank you for sharing your experience and we looking forward to welcoming you back again in the close future. Sincerely, Eka Handayani Guest Experience Manager
5 sur 5
par un voyageur

Publié le 27 nov. 2018 sur Expedia
très bel hôtel , nous avons passé un excellent séjour avec des équipement et un personnel au top, je vous recommande le spa !!!
Commentaires de Gestion de l’hôtel
3 janv. 2019 par eka, Gestion de l’hôtel
Dear Kate, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. Its feels great to know that our staff friendliness,spa, and facilities meet your expectation. We are all looking forward to welcoming you back again soonest. Sincerely, Eka Handayani Guest Experience Manager
3 sur 5
par un voyageur de Marcoussis

Publié le 9 nov. 2018 sur Expedia
Hôtel au standard moyen près de la plage dans un cadre et un quartier de Dempasar très attrayant.
Commentaires de Gestion de l’hôtel
14 nov. 2018 par eka, Gestion de l’hôtel
Dear Michel, Thank you for sharing your experience during your stay with us. We are glad to know that you were enjoyed our hotel location and beach. As you rates us 60/100,we highly appreciate if you could share further details of your feedback to us at ge@mercureresortsanur.com. From there we can work on training or other improvements. Once again, your feedback is truly appreciated as it greatly supports us to serve better. We truly hope you will give us another opportunity to serve you better in the near future. Sincerely, Eka Handayani Guest Experience Manager
3 sur 5
par un voyageur de Paris

Publié le 9 nov. 2018 sur Expedia
Bel hôtel mais qui se dégrade, les toits de chaume prennent l’eau, les chaises et parasols sur la plage sont en piteux états, la gentillesse et les sourires du personnel nous font oublier ces désagréments mais des travaux sont impératifs car la saiso’ Des pluies arrive
Commentaires de Gestion de l’hôtel
14 nov. 2018 par eka, Gestion de l’hôtel
Dear Patrick, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We regret to know that your experience did not meet your expectation. With regards of refurbishment, we pleased to inform that we do increase our investment in the resort’s buildings. Over the last few months we have focused on new bedroom tiles, bathroom tiles, wall painting and floor grouting. As for the roof,we have scheduled the repair work despite high occupancy in our resort. We will work diligently to do the best we can prior to any refurbishment approved by the Resort’s Owners without risking other guest’s experience while rectification works are carried on. We pleased to inform that we are on progress to upgrading our pool service and facilities, we have been partially replacing some of umbrella cover with better quality product which won’t fade for at least 5 years while long chair cushion covers have arrived partially. We hope you will be kind enough to give us another opportunity to serve you better in the near future. Sincerely, Eka Handayani Guest Experience Manager
4 sur 5
par un voyageur de Balgau

Publié le 15 avr. 2018 sur Expedia
qualité prix tres bien je le recommande tres belle plage assez de transat pour tout le monde
Commentaires de Gestion de l’hôtel
22 avr. 2018 par eka, Gestion de l’hôtel
Dear Freddo, Thank you very much for sharing your experience during your stay with us. We delighted to know that you have a pleasant stay with us. Its feels great to hear that our hotel service and facilities was impressed you. Once again, thank you for sharing your experience and looking forward to welcoming you again. Sincerely, Eka Handayani Guest Experience Manager
3 sur 5
par un voyageur de MARCQ EN BAROEUL

Hôtel en bord de mer et en plein centre de Sanur

Publié le 2 janv. 2018 sur Expedia
Pour : La plage et l’accès possible à pied dans la rue principale de Sanur
Contre : L’hôtel devait être très beau il y a 20 ans mais aujourd’hui il demande un rafraîchissement
Emplacement : Plein de magasins et de très bons restaurants dans la rue principale de Sanur
Hôtel ayant besoin d’un sacré rafraîchissement. Les douches sont encore avec un rideau ! Les serviettes de plage sont à revoir. Mais l’hôtel donne directement sur la mer, la plage est propre, l’eau limpide. Très bon petit déjeuner avec un large choix.
Commentaires de Gestion de l’hôtel
9 janv. 2018 par adrian, Gestion de l’hôtel
Dear Claude, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you enjoyed our hotel location, beach cleanliness and breakfast. We pleased to inform that we just renewed our beach towel. With regards of room and bathroom condition, we do continually work on improvements to the Resort, though acknowledge until a full Refurbishment occurs some elements of interior design will be the original style. Though having said this, our extensive internal maintenance programs a drawing to a completion and we should have replaced 52 rooms worth of the older mosaic tiles which look very dated and are hard to maintain. This project is already 43 rooms completed. We have also changed nearly 1/5 of the Resorts bedrooms’ tiles over the last few months and more are being completed now. We will work diligently to do the best we can prior to any Resort Owner’s approval for refurbishment. Your feedback is important to us since we continue to improve our quality of product and services. We do hope that you will give us an opportunity to serve you again in the future. Thank you again for sharing your experience, and we looking forward to welcoming you again. Sincerely, Adrian Utomo Executive Assistance Manager
4 sur 5
par Denis

A NICE HOTEL ON THE BEACH

Publié le 11 nov. 2017 sur Hotels
This hotel is straight on beach and has nice rooms. breakfast is great and the beds are fantastic ! The minus side is that the hotel does not have much of of a balinese touch, even the beautiful gardens. Its great to get meals on the beach and staff is wonderful. We will return for sure... Do not forget the great spa !
Commentaires de Gestion de l’hôtel
22 nov. 2017 par General Manager, Gestion de l’hôtel
Dear Denis, We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us where you enjoyed our resort, beach, room, and spa. Your valuable feedback had been addressed with my entire team and I am sure this feedback will motivate all of my team to keep up their performance. We take note on your concern of balinese touch, we pleased to share that we have a temple, we have balinese activities " making offering and dance lesson". I addressed your concern with my team for our improvement. Thank you for sharing your experience, and we are looking forward to welcoming you again. Sincerely, Eka Handayani Guest Experience Manager
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