Note fondée sur 5 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,2 sur 5
100 % des clients le recommandent
3,7 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 17 déc. 2019 sur Hotels
5 sur 5
par un voyageur de Kl malaysia

Publié le 4 nov. 2019 sur Expedia
Great for family stay
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 29 juill. 2019 sur Expedia
3 sur 5
par un voyageur

Promised More Than It Gave

Publié le 26 mai 2019 sur Hotels
Booked for 22 nights total but nobody there when we arrived at 11:30 pm as scheduled. When we managed rouse Russian owner he knew nothing about our booking and could not give us our room and so we were shoved into a very dank little room which was awful. The next day we were put in a better room but one could hardly describe it as resembling the photos which must have been taken about 30 years ago when it was new. None of the good things that people spoke about in reviews were true, the service was appalling, there was no vehicle or driver to run us into Sunur central or to anywhere at all. When we asked could we have the room cleaned after a few days the response was “you want clean towels”? The owner promised to arrange a discount for putting us in the wrong room the first night but not discount has been given. We used the in house laundry once but the clothes were not properly cleaned. The beach is close enough to walk to but hot and tiresome carrying small kids - no taxis available to bring you back at night. The one good thing was the ability to cook our own meals in the shared kitchen. We only stayed 7 of 22 nights in the end and we were glad we went elsewhere.
Commentaires de Gestion de l’hôtel
29 juin 2019 par Mikhail P., Gestion de l’hôtel
We are very sorry to hear that you did not enjoy your stay and apologize that you experienced problems on your arrival, for which we did upgraded you to higher category of room. We will work on making sure that our services will be improved. Thank you for your feedback
4 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 28 févr. 2019 sur Hotels