Note fondée sur 5 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,6 Service et personnel
5,0 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Singapore
Publié le 10 janv. 2020 sur Expedia
Our stay at these “luxury” apartments was a big disappointment, so much so that we checked-out 5 nights early. First, the apartments are v. inconveniently located. We knew that it was 3.6 km from the center of Sanur, but this doesn't capture the fact that it is also located at the end of a dirty unpaved road in a residential area, which makes it impossible to walk anywhere, even to, e.g., a convenience store, esp. if you have young children. While the hotel does provide a shuttle to the center of Sanur, it does so only at select times in the morning and evening.
Second, we found our unit to be very unclean and not well-maintained. There were large cobwebs, hair on the bathroom floors, no soap in one of the bathrooms etc. Plus, fixtures in the bathrooms were loose and the walls were stained.
Third, despite the owner (who lives in Australia) stating that he follows government regulations for mosquito control, our 9-year old son suffered from severe mosquito bites while sleeping. We requested the staff to spray our unit during the second day, but I’m surprised that the management does not seem to spray its premises on a regular basis.
My strong recommendation is not to book a stay at Bali Bubble. After arriving in Sanur, we realized that there are plenty of other hotels which are much better located and offer far better value for money. The owner provided no refund after we cut short our stay. Nevertheless, it was worth the hit just not to have stay there for 5 more nights!
Commentaires de Gestion de l’hôtel
10 janv. 2020 par The Bali Bubble, Gestion de l’hôtel
Dear Dr Roberts
Thank you for your review, it is a shame that the Bali Bubble was not to your taste. Of the 150+ reviews the Bali Bubble has received on the internet, you have been the only one to complain about an unpaved dirty road, the fixtures and mosquitoes.
On average, the Bali Bubble receives a review score of 9.1/10. This categorises us as a ‘superb’ place to stay and makes your review inconsistent with the vast majority of our guests who are very happy with our accommodation and service!
With regards to the road, we are surprised that it being unpaved and dirty made it "impossible" for you to walk anywhere, especially with your children. As you mention, we do provide a free shuttle service to anywhere in Sanur, and had you asked, we would have gladly driven you outside of the scheduled shuttle times knowing that you find it “impossible” to walk on dirt!
With regards to the mosquitoes, it is clear that you are not accustomed to holidaying in tropical climates or 3rd world countries. Our rooms are sprayed daily and drains are powdered at regular intervals, as per government regulations, to control the mosquitoes. Despite this, it is always advisable, as a parent, to use mosquito repellent on young children (and yourself) whilst in a humid climate.
We note that upon your premature departure you relocated to a 5 star hotel, which is more than 4 times the price you paid per night. Perhaps your negative comments are a reflection of your privileged lifestyle and unrealistic expectations, rather than the quality of the accommodation at the Bali Bubble.
Warmest of regards
The Bali Bubble
par un voyageur
Publié le 15 oct. 2019 sur Lastminute
Commentaires de Gestion de l’hôtel
17 oct. 2019 par The Bali Bubble, Gestion de l’hôtel
Thank you for you review. We hope that you enjoyed your stay with us. Warm regards
par un voyageur
Publié le 24 sept. 2019 sur Expedia
Very new, nice and clean little villa hotel. Would go back - perfect to relax and do nothing. Big bathroom, good breakfast and can chillax by the pool
Commentaires de Gestion de l’hôtel
24 sept. 2019 par The Bali bubble, Gestion de l’hôtel
Hi,
Thank you for leaving us such a lovely review.
We'd love to see you again next time you are in Bali.
Warm regards from all of us.
par un voyageur de Victoria BC
Publié le 12 août 2019 sur Expedia
Peaceful, quiet, friendly staff. Lovely pool. Comfy bed and bedding. Warm shower. Appreciated their environmental efforts.
Commentaires de Gestion de l’hôtel
24 sept. 2019 par The Bali Bubble, Gestion de l’hôtel
Hi,
Thank you for your review.
We are so glad that you enjoyed your stay with us.
Make sure you come back and stay next time you are in Bali.
Warm regards
par un voyageur
Lovely place
Publié le 4 août 2019 sur HotelsThis hotel was great. It’s a little out of the way but they do a shuttle service to town. It’s a nice 20 minute walk to the beach (with 2 kids). It was clean,we had 2 separate bedrooms and the beds were very comfortable. Breakfast was great and the staff were fantastic. We would visit again
Commentaires de Gestion de l’hôtel
7 août 2019 par The Bali Bubble, Gestion de l’hôtel
Hi Louise,
Thank you for you wonderful review. It was great having you and your family stay with us.
We look forward to seeing you all again next time you are in Bali.
Warm regards from all of us.
The Bali Bubble team
