Ratings based on 720 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Jasper
Posted Sep. 14, 2024
Good place to lay your head
Comment from Hotel Management
Sep. 16, 2024 by Sophia CSR, Hotel Management
Hi Mandy,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
by A traveller
Posted Jul. 31, 2024 on Expedia
No thanks
Comment from Hotel Management
Aug. 1, 2024 by Sophia CSR, Hotel Management
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
by A traveller
Posted Jul. 30, 2024 on Expedia
Everything was wonderful except breakfast. You can do better.
Comment from Hotel Management
Jul. 30, 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
by A traveller
Posted Jul. 23, 2024 on Hotels
Room clean bathroom gross and toilet lid broke
Comment from Hotel Management
Jul. 24, 2024 by Sophia CSR, Hotel Management
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
by A traveller
Posted Jul. 23, 2024 on Expedia
Went in my room and there were dirty towels in the room and an open bar of soap on the counter. I had to ask for a new room because it wasn’t cleaned.
Comment from Hotel Management
Jul. 24, 2024 by Sophia CSR, Hotel Management
Hi Rosa,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
by A traveller
Posted Jul. 21, 2024 on Hotels
Comment from Hotel Management
Jul. 23, 2024 by Sophia CSR, Hotel Management
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
by A traveller
Posted Jul. 20, 2024 on Expedia
The room I was in which was 304 was dirty and smelled like urine. The air conditioner did not work at all. No customer support or service.
Comment from Hotel Management
Jul. 22, 2024 by Sophia CSR, Hotel Management
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
by A traveller
Posted Jul. 19, 2024 on Expedia
The morning after my arrival the shower/tub faucet would not stop running. I notified the front desk and they contacted the maintenance man, He never showed up during my entire stay. Mold was noted on the walls in the bathroom and the ventilation fan did not draw the humidity from the room, I am nearly 70 years old with breathing issues and the mold and humidity are not safe for me. I will seek out another hotel the next time I have to travel to Denton.
Comment from Hotel Management
Jul. 19, 2024 by Sophia CSR, Hotel Management
Hi Robert,Thank you for sharing your experience with us. We deeply regret the issues you encountered during your stay. The lack of response from our maintenance team and the mold in the bathroom are unacceptable, and we apologize for any inconvenience this caused, especially considering your health concerns. Your feedback highlights areas where we need to improve, and we will address these problems promptly to prevent similar situations in the future. We understand your decision to seek alternative accommodations for your next visit to Denton and hope you might reconsider us in the future after we've made the necessary improvements
by A traveller
Not pleasant
Posted Jul. 18, 2024 on HotelsThe hotel was pretty drabby and had a smell. It was not up to comfort inn standards that I usually expect and actually saw someone else request a different room due to mold. The breakfast was the only good thing about the place.
Comment from Hotel Management
Jul. 19, 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We're very sorry to hear that your stay did not meet the usual standards you expect. Your comments about the room condition and smell are concerning, and we sincerely apologize for any discomfort you experienced. We are glad to hear you enjoyed our breakfast, and we will share your compliments with our team. Please know that we take issues like mold very seriously and will address this immediately to ensure a better experience for future guests. Your feedback is invaluable in helping us improve. We hope you might consider staying with us again, giving us another chance to provide a more comfortable and pleasant experience.
by A traveller
Posted Jul. 16, 2024 on Hotels
Comment from Hotel Management
Jul. 19, 2024 by Sophia CSR, Hotel Management
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
