Note fondée sur 530 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
2,6 Service et personnel
2,5 Confort de la chambre
2,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Nikki, Gestion de l’hôtel
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. We hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
La propiedad está muy descuidada la verdad es que no me gustó nada
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your thoughts. We're sorry to hear that the property did not meet your expectations. We understand the importance of maintaining the hotel and will be reviewing these concerns to make necessary improvements. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Nikki, Gestion de l’hôtel
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.
par un voyageur
The year was 1978
Publié le 17 sept. 2024 sur HotelsIf you’re cheap like me, you realize quickly why the rates are low. Without completely bashing the place, I would only suggest to the owners that they reinvest into this motel. It would s very old and dated, which makes it appear dirty.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Donald,Thank you for your honest feedback. We appreciate your suggestion regarding reinvestment and will certainly pass it along to our management team. We are always striving to improve, and your input is valuable in helping us enhance the guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 15 sept. 2024 sur Hotels
We booked the Caesar Suite, we didn’t have any problems reall
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Nikki, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay in the Caesar Suite. We are delighted to hear that you didn't encounter any issues and hope you had a pleasant and comfortable experience. We look forward to the opportunity to welcome you back in the future.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Internet not working, and they said it had not bin for a while. Toilet loose on its mounting. No clothes hangers. Expedia arranged a refund of 3 remaining nights. Hotel would refund only two. Breakfast pickings were slim. No coffee; no tea or hot water
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Nikki, Gestion de l’hôtel
hanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.
par un voyageur
Dirty
Publié le 19 août 2024 sur Hotelsthe blanket is so dirty, there are some bugs around. They do have a nice sized room/suit
Commentaires de Gestion de l’hôtel
19 août 2024 par Nikki, Gestion de l’hôtel
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.
par un voyageur de Denton
Publié le 18 août 2024 sur Expedia
Nothing at all ill never get a room there again
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Deray,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager
par un voyageur
Don't even bother booking.
Publié le 16 août 2024 sur HotelsThe beds were nasty, my pillow case had a blood spot, the other bed has what looked like sex stains on the sheets. We used our own pillows and blankets. The bathtub had opened used soap and hair in the tub and the floor probably had not been cleaned in months.
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Katie,Thank you for bringing these concerns to our attention. We sincerely apologize for the unacceptable state of cleanliness in your room. This is far from the standard we strive to maintain. Rest assured, we will address these issues immediately with our housekeeping team to prevent such occurrences in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. We hope to see you again soon.Sincerely, Hotel Manager
