Note fondée sur 525 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
2,6 Service et personnel
2,5 Confort de la chambre
2,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Dirty
Publié le 19 août 2024 sur Hotelsthe blanket is so dirty, there are some bugs around. They do have a nice sized room/suit
Commentaires de Gestion de l’hôtel
19 août 2024 par Nikki, Gestion de l’hôtel
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.
par un voyageur de Denton
Publié le 18 août 2024 sur Expedia
Nothing at all ill never get a room there again
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Deray,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager
par un voyageur
Don't even bother booking.
Publié le 16 août 2024 sur HotelsThe beds were nasty, my pillow case had a blood spot, the other bed has what looked like sex stains on the sheets. We used our own pillows and blankets. The bathtub had opened used soap and hair in the tub and the floor probably had not been cleaned in months.
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Katie,Thank you for bringing these concerns to our attention. We sincerely apologize for the unacceptable state of cleanliness in your room. This is far from the standard we strive to maintain. Rest assured, we will address these issues immediately with our housekeeping team to prevent such occurrences in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. We hope to see you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 7 août 2024 sur Expedia
Tub dirty, no towels, door lock broke, filthy area
Commentaires de Gestion de l’hôtel
7 août 2024 par Nikki, Gestion de l’hôtel
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. We always put enough towels in the room and provide extra if customer asks. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 1 août 2024 sur Expedia
I liked location near gas stores & restaurants from high way exit Denton, TX The room was spacious with tables & chairs. However, roaches bad & didn't get under the covers fearing Bed Bugsor worse. Quiet, no disturbance of privacy & rest. Continental breakfast before 11am check out. Better than some motels that are dirtier, roach motel for $80 Single One night farther away part of town. I was not driving, resting & relaxing out the Summer heat drinking & eating in privacy & more comfort sleep than in the vehicle for the travelling of business & leisure on tight schedule home. It was alright for the price through Expedia app prepaid reservation.
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Augustine,Thank you for your feedback. We're pleased that you liked our location, spacious room, and continental breakfast. However, we're sorry to hear about the issues with roaches and your concerns regarding bed bugs. This is certainly not the standard we aim to provide, and we will address these issues with our team. We hope to offer you a more comfortable stay on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Nikki, Gestion de l’hôtel
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.
par un voyageur
VERY POOR
Publié le 27 juill. 2024 sur HotelsThe bathroom sink was barely hanging on the wall! We booked a King bed, but was given a double bed room and was told we could seitch but when we tried to change rooms we wete told none were available. This happened more than three occasions. I would definitely not recommend tgis hotel unless finance us the most important reason for the choice!!!
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Nikki, Gestion de l’hôtel
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.
par un voyageur de Garland
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Nikki, Gestion de l’hôtel
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager
