Note fondée sur 85 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Anna
Publié le 11 août 2024 sur Expedia
I paid reservation July 31-August 01, 2024 11am check out through Expedia app. I paid reservation for same smoking room before next day 11am check out August 01 recheck in to get new key till final 11 am check out August 02, 2024. Desk tells me that I'll get refunded by Expedia since I already paid two day reservation separately but sold my prepaid room to another person before I thought I was reactivating room key just to learn I don't get the smoking room on ground floor that I paid first night & second day & night thinking no problems. Wrong! I'm stuck having to grievance my cancellation & full refund for Motel 6 cancelled in person themselves. Not my fault. I have been wronged & inconvenienced from my Money, schedule & troubles because of spontaneous bumping my prepaid two same smoking room reservations through Expedia. I request my full refund because cancellation not my fault. I have consumer rights & purchase protection in USA. I dispute the transaction & never spend my money at Motel 6 again. They wrongfully discriminate against me, violating my protected USA Constitutional Rights
Commentaires de Gestion de l’hôtel
12 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Augustine, We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust. Natalie #team6
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Jamie, Thank you for the awesome rating! Natalie #Team6
par un voyageur
Publié le 31 juill. 2024 sur Expedia
par un voyageur
Publié le 20 juill. 2024 sur Expedia
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Traveler,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Nothing but the staff was good about this property.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Chazdon,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
par un voyageur
Publié le 11 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Keenon,Thank you for the perfect rating!Lilith#Team6
par un voyageur
Publié le 10 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Nancy Y., Gestion de l’hôtel
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
par un voyageur
Publié le 9 juill. 2024 sur Expedia
par un voyageur
Publié le 30 juin 2024 sur Hotels
