Note fondée sur 744 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 janv. 2020 sur Expedia
Ils n'avaient pas reçu notre reservation. Ça été long. Ils nous ont placé à côté de l'escalier très bruyant et avec un chien c'est moins drôle car porté à grogner ou japer.
Commentaires de Gestion de l’hôtel
31 janv. 2020 par NP, Gestion de l’hôtel
We're sorry you were unhappy -we'll work hard to fix the issue you experienced. Thanks for letting us know.
par un voyageur
Publié le 26 juill. 2019 sur Hotels
Situation parfaite pour un voyageur
Commentaires de Gestion de l’hôtel
28 juill. 2019 par Neha, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Publié le 16 oct. 2024 sur Expedia
First night felt flees bottling me all night , I can’t sleep
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Luis,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES DENTON. I was saddened to read that your stay fell short of your expectations due to the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Excelent
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Jacobo, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DENTON. It’s great to see you enjoyed your stay, resulting in a 5/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. You highlighted an excellent experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Stay away from this place. The place smells terrible and staff not helpful at all. They charged my card twice for the same stay and still can’t resolve issue.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Samantha Rediresponse Specialist, Gestion de l’hôtel
Dear Maria,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. You expressed that the staff was not helpful and the unpleasant odor you encountered in the facility hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services. In regard to the charges, we encourage you to reaching out to the property directly to discuss the matter further and seek a resolution.Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Samantha Red Roof ManagementRediresponse Specialist
par un voyageur de Kingsville
Publié le 13 oct. 2024 sur Expedia
My worst experience with hotels reservations
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Moayad,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Denton. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with your experience at our location. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Dear Gustavo,Thank you for sharing your comments with us. Your review of the Red Roof Inn & Suites Denton was recently brought to our attention. In order to understand what prompted your 1/5 score, we would love to know what happened during your stay. It is through guest feedback that Red Roof is able to grow.Once again, we would like to thank you for sharing your feedback with us. We look forward to providing you with better future stays.Regards,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 6 oct. 2024 sur Expedia
It was okay
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Sondra,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Denton. I was happy to read that your stay was to your liking, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Stephanie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Denton and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 1 oct. 2024
I drove thru parking lot and left very unsafe and dirty!
