Note fondée sur 730 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 janv. 2020 sur Expedia
Ils n'avaient pas reçu notre reservation. Ça été long. Ils nous ont placé à côté de l'escalier très bruyant et avec un chien c'est moins drôle car porté à grogner ou japer.
Commentaires de Gestion de l’hôtel
31 janv. 2020 par NP, Gestion de l’hôtel
We're sorry you were unhappy -we'll work hard to fix the issue you experienced. Thanks for letting us know.
par un voyageur
Publié le 26 juill. 2019 sur Hotels
Situation parfaite pour un voyageur
Commentaires de Gestion de l’hôtel
28 juill. 2019 par Neha, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Publié le 1 oct. 2024
I drove thru parking lot and left very unsafe and dirty!
par un voyageur
Publié le 1 sept. 2024 sur Expedia
There’s roaches. I specifically asked before $90 do y’all have bugs? They said no. Soon as I open the door I killed 2 roaches and seen more. I won’t stay here again. $90 a night is too damn much to be sleeping with roaches. That’s what you would expect for 50 a night
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Shawn,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Denton. I was saddened to read that your stay fell short of your expectations due to the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 août 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
29 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Ronnie,Thank you for telling us about your recent visit at RED ROOF INN & SUITES DENTON. I was delighted to read you had a great experience. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Shirely, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Denton and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Expedia
A cockroach a day will keep this guest away. Both mornings woke up to a cockroach in the room with me. Stains on the bedspread cover. The handicap shower gets water all over the floor make it a slip hazard and soaks the bathmat provided. No room in the restroom for toiletries and the sink looked like it was about to fall off the wall. Front desk could be a little more friendly when checking in or out.
Commentaires de Gestion de l’hôtel
21 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear BrendaI appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES DENTON. I was saddened to read your stay fell short of expectations due to the insects you reported, the stains on the bed spread, the lack of space in the restroom and the other concerns you highlighted. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Murline,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Yvette, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Denton and I were elated to see your 8/10 score following your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again at Red Roof in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Jose,I am pleased to have had you as our guest at our RED ROOF INN & SUITES DENTON. Your 10/10 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
