Avis Coolest Basement Ever!

Good.

Property was very clean, quite nice owner was friendly definitely would recommend

Immediately on opening the door could hear water hitting the floor. I looked in the kitchen to see water spraying rapidly from a pipe in the ceiling. Not a small amount. Gushing. With my tired cranky children wanting to go to bed, I didn’t have time to sit around waiting to see if this was a quick fix or a complete plumbing nightmare. My wife said nope, and I agreed. For all I know this is going to take hours to fix or maybe not fixable at all without a plumber. It looked bad. I called the owner and told him that the property wasn’t ready to use because of the leak and that we would be finding other accommodations. I also called customer service to inform them. I was offered no refund and no sympathy whatsoever. I was told I should have just waited for the leak to be fixed and the mess to be cleaned up and that I was unreasonable for leaving the property! The fact that my young children were already up past their bedtime and the fact that a huge water leak didn’t seem like something that would have a quick easy fix, I was somehow at fault according to the owner and the foreign customer service agent. Bottom line, the property wasn’t ready to live in when I pulled up. A hotel would have offered another room or a refund right away. VRBO doesn’t understand what the word “hospitality” means. The burden was placed on my family to accommodate the unfortunate and ill-timed plumbing emergency. That’s not right. Don’t stay here. Don’t stay with vrbo at all. They’ll take your money if you refuse to stay in a property with water gushing from the ceiling so they’ll probably also make you pay for somewhere in fire or obliterated by a tornado or some other major problem. They don’t care about the customer, only the property owner.

This was a comfortable and homey stay. Corey was very prompt at answering any requests and attending to our needs. If we get back to this area, we certainly would stay there again!

Not really good for 5 unrelated people. 2 of them left and got a hotel. 1 bathroom for 5 people is not very suitable. Wish I would have know all this. Neighborhood was ok. Pretty far from everything.