Note fondée sur 778 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,1 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2024 sur Expedia
Nobody there when I went to check in, waited about 10 minutes. Room was ok, Went down for the complimentary breakfast and it was black coffee and oatmeal, Went to check out and front desk clerk reeked of pot at 7am. wont be coming back
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Wayne, Thank you for sharing your feedback. We apologize for the delay you experienced during check-in and for the limited breakfast options. We also regret that you encountered an issue with the front desk clerk’s professionalism. Please be assured that we take these concerns seriously and will address them with our team to improve our service. We value your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 12 août 2024 sur Expedia
The staff that we encountered from check in to check out was unprofessional and unfriendly. We encountered a problem with the motion light on our room. Light switch came on every hour from 1 AM until 7 AM. We mentioned this to the front desk attendant and she said the lights have motion detectors, and there is an off switch beside the light. We told her the light switch was off, but it still continued to go on Every hour and she had no response
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Dennis, Thank you for your feedback. We apologize for the unprofessional and unfriendly service you experienced. We also regret that the issue with the motion light was not resolved promptly. Your comments are concerning, and we will address them with our team to improve both our service and our facilities. We appreciate your patience and understanding as we work to enhance your future experience. Sincerely,Hotel Management
par un voyageur
Publié le 11 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Alyssa, Thank you for your feedback! We’re pleased to hear that you had a good experience with us. Our goal is to provide a positive and enjoyable stay for all our guests, and it’s great to know we met your expectations. We look forward to welcoming you back for another pleasant stay at Extended Stay America in the future! Sincerely,Hotel Management
par un voyageur
Publié le 4 août 2024 sur Expedia
par un voyageur
Publié le 26 juill. 2024 sur Hotels
par un voyageur
Publié le 25 juill. 2024 sur Expedia
There were bugs all over the room, we left and went to another hotel
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear John, Thank you for your feedback. We are deeply sorry to hear about the unacceptable condition of your room. The presence of bugs is not reflective of our standards, and we are taking immediate action to address this issue. We hope to regain your trust and provide a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 25 juill. 2024 sur Expedia
par un voyageur
Publié le 23 juill. 2024 sur Expedia
par un voyageur
Publié le 20 juill. 2024 sur Expedia
par un voyageur
Publié le 17 juill. 2024 sur Hotels
