Note fondée sur 927 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,2 Service et personnel
2,9 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2024 sur Hotels
only stayed one night, room was clean, bed was comfy but was disappointed that they didn't have an ice machine anywhere on the premise. They said there was ice trays in the fridge is why. There were trays but not filled. So no ice. When we arrived it was after hours due to flight delay. Had to wait over an hour for the night person to let us in the lobby and be able to check in because they could not get into the computer because of auditing. So we never even got in our room until after 3 a.m. and they wanted us out at 11:00. I probably would not stay here again.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Michael,Thank you for sharing your experience with us. While we are pleased to hear that you found your room clean and the bed comfortable, we sincerely apologize for the inconveniences you faced during your stay. We understand how frustrating it must have been to wait for check-in after a delayed flight and to find the ice trays in your fridge unfilled. Your feedback is invaluable, and we will address these issues with our team to improve our service. We appreciate your insights and hope you might reconsider staying with us in the future for a more seamless experience.Sincerely,Hotel Management
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Alarm system chirped loud every minute. Furniture was falling apart. Room was clean, except for bathroom. Staff was nice, but they did not have enough pillowcases for the pillows. Bathroom towels were stained. None of the side entrances worked with key. Facility seemed to be secure, but really wasn’t. I saw people vacuuming and mopping, but they did seem to be actually cleaning the place. I booked stay for 6 nights but ended up canceling after the first night. I do not recommend this place.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Josey,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay, particularly the alarm system, the condition of the furniture, and the cleanliness of the bathroom. It is concerning to hear that we fell short of providing adequate amenities like pillowcases and clean towels. We appreciate your feedback regarding security and our cleaning practices, as these are crucial to our guests' comfort. We are committed to addressing these concerns with our team to ensure improvements are made. We hope you might consider giving us another chance in the future as we strive to provide a better experience for all our guests.Sincerely,Hotel Management
par un voyageur
Publié le 30 sept. 2024 sur Hotels
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The breakfast, if you're interested is coffee, granola bar, muffin, and oatmeal. I was under the impression there was more to breakfast than this, so I was caught off guard and disappointed. Staff is kind, room smelled of paint all night, location from airport was quick.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Tiffany, Thank you for taking the time to share your experience with us. We are happy to read that you found our location convenient and appreciated the kindness of our staff, making it a satisfactory stay. However, we regret that our breakfast offerings didn’t meet your expectations. We understand that breakfast is an important part of the guest experience, and we apologize for any disappointment caused by the limited options. We are currently reviewing our breakfast service to better align with guest preferences. Also, we are sorry for the smell of paint in your room and any discomfort this caused you, and we will ensure our team takes extra precautions in the future to minimize such an impact on our guests. Please give us another opportunity to provide a better experience in the future. Sincerely,Hotel Management
par un voyageur de Aurora
Publié le 27 sept. 2024 sur Expedia
Great area, fantastic employees
par un voyageur
Publié le 27 sept. 2024 sur Hotels
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Dog waste in the surroundings. Dirty and people who was not guest hanging out outside of the lot
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear MIGUEL, Thank you for your feedback. We apologize for the cleanliness issues and the presence of non-guests in the area during your stay. Your concerns are important to us, and we will address them with our team to ensure a cleaner and safer environment for all our guests. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back to Extended Stay America for a more pleasant experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 24 sept. 2024 sur Expedia
When I checked in I was told they had given our room away and it would be 20 minutes before they could get us one, our room had no microwave like it was supposed to have. After check out we realized we left a bag of our belongings we called that same day and they said they knew nothing and to call back in the morning, called in the morning and they said to call back during the afternoon, called back again, but nothing.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Cierra, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Hotels
par un voyageur
Publié le 22 sept. 2024 sur Hotels
