Note fondée sur 904 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,2 Service et personnel
2,9 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Expedia
Walkable
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Yvonne, Thank you for your feedback! We’re pleased to hear that you found our location convenient and walkable. We aim to provide a great experience for our guests, and it’s wonderful to know that our location meets your needs. We hope you had a comfortable stay and enjoyed exploring the area. We look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Management
par un voyageur
Publié le 15 août 2024 sur Expedia
The place was very patient and kind
par un voyageur
Concerns
Publié le 15 août 2024 sur HotelsToo much activity outside of hotel. Constant in and out of a side door that was supposed to lock after exiting and did not. Bathroom had mold and toilet seat was not totally secured.
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Rosetta M, Thank you for your feedback. We apologize for the disturbances you experienced with the side door and the issues in the bathroom. This is not the level of service or cleanliness we aim to provide. We will address the door security and the maintenance issues with the bathroom immediately to ensure they are resolved. Your comments are valuable in helping us improve, and we hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 12 août 2024 sur Expedia
when I arrived it was 11:15, They doors were locked with a sign that said, reservation office closed. So, I was basically locked out and no where to go.
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Kristine, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the locked doors and the closed reservation office. This is not the level of service we strive to provide. We are reviewing our procedures to ensure that our guests can check in smoothly at all times. Your feedback is valuable to us, and we appreciate your understanding as we work to improve your future experience. We hope to welcome you back soon.Sincerely,Hotel Management
par un voyageur
Publié le 11 août 2024 sur Expedia
par un voyageur
Publié le 10 août 2024 sur Expedia
The room itself is not so bad, however the area and premises are not so safe. There were people fighting outside my door. Many people standing around begging, doing drugs etc. loud arguments/fights occur throughout the night. Alarm sounds all night. Never again
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Shakeeta, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
par un voyageur
Publié le 6 août 2024 sur Hotels
par un voyageur
Publié le 6 août 2024 sur Expedia
Its gross
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Antonio, Thank you for sharing your feedback. We are truly sorry to hear about your experience. Cleanliness and comfort are top priorities for us, and we regret that we fell short during your stay. Your comments have been shared with our team for immediate attention and improvement. We appreciate your input and hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
par un voyageur
Publié le 5 août 2024 sur Expedia
This was the dirtiest room I have ever seen. The walls and doors were disgusting. All the towels were dirty and it was hard to shower. When I stepped into the elevator, there was a soiled bed sheet on the floor. People were yelling up and down the hallway all night. I was afraid to lay down in the bed. I would definitely NOT recommend this place.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Meredith, Thank you for your feedback. We are deeply sorry to hear about the cleanliness issues and disturbances you experienced. This is far below our standards, and we are taking immediate action to address the issues with our housekeeping and maintenance teams. We are also reviewing our security measures to ensure a quieter environment. Your comments are crucial for us to improve, and we appreciate you bringing these matters to our attention. We hope to provide a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 4 août 2024 sur Expedia
El desayuno solo es Café
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Victor, Thank you for your feedback. We apologize if our breakfast offerings did not meet your expectations. Currently, our breakfast includes only coffee and limited items, but we are reviewing our options to provide a more satisfying selection for our guests. Your comments are valuable as we work to enhance our breakfast experience. Thank you for bringing this to our attention, and we hope to offer a more varied breakfast on your next visit.Sincerely,Hotel Management
