Note fondée sur 683 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,1 sur 5
65 % des clients le recommandent
3,2 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Publié le 3 janv. 2025
Commentaires de Gestion de l’hôtel
3 janv. 2025 par Management, Gestion de l’hôtel
Thank you for the good review. We hope to see you again in the future.
3 sur 5
par un voyageur

Publié le 26 nov. 2024
The door next to my room had been broken down by police weeks before and had not been replaced.
Commentaires de Gestion de l’hôtel
27 nov. 2024 par Hotel Management , Gestion de l’hôtel
Dear Douglas,Thank you for sharing your feedback. We sincerely apologize for the unsettling situation you encountered during your stay. The unresolved condition of the door is concerning and does not reflect the standards we strive to maintain. Please rest assured that this matter is being addressed with urgency to ensure the safety and comfort of all our guests. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management
5 sur 5
par un voyageur de Montrose

Publié le 24 sept. 2024 sur Expedia
My stay at this hotel was greatly enhanced by the availability of several restaurants within walking distance of the hotel.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Walter, Thank you for your kind feedback! We’re delighted to hear that our convenient location, with several restaurants within walking distance, contributed to your enjoyable stay. We strive to provide our guests with easy access to dining options and other local attractions. Your satisfaction is important to us, and we look forward to welcoming you back to Extended Stay America for another pleasant visit in the future!Sincerely,Hotel Management
3 sur 5
par un voyageur de CAROLINA SHORES

Publié le 7 sept. 2024 sur Expedia
Good value for the price . Would have rated it higher were it not for a bathroom door that made a very loud noise when opening it; many long black hairs on the bathroom floor; extra loud bathroom vent fan; and a toilet that took 3 to 4 flushes to empty the bowl…which was ironic because the waste of water far exceeded the water saving shower head and sink faucet. Room 410 needs attention.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Tom, Thank you for your feedback. We’re pleased you found our hotel a good value. We apologize for the issues you encountered with the bathroom door noise, cleanliness, and bathroom fixtures. Your comments are valuable, and we will address these concerns with our maintenance and housekeeping teams. We appreciate your input and will work to enhance these aspects for a better experience in your future stay.Sincerely,Hotel Management
1 sur 5
par un voyageur

Publié le 7 sept. 2024 sur Expedia
Our room was covered in dog hair, the sheets, carpet and even parts of the walls.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Casey, Thank you for your feedback. We’re very sorry to hear about the cleanliness issues you encountered in your room. This is not the standard we strive for, and we will address this concern with our housekeeping team immediately to ensure such issues are promptly resolved. Your input is important, and we appreciate you bringing this to our attention. We appreciate your feedback and hope you might consider staying with us again in the future. Sincerely,Hotel Management
5 sur 5
par un voyageur

Publié le 5 sept. 2024 sur Expedia
It was a great stay for the price. Staff were friendly. The breakfast was a little lacking but it worked.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par CJ, Gestion de l’hôtel
Dear Jason,Thank you,
5 sur 5
par un voyageur

Publié le 5 sept. 2024 sur Expedia
Easy road access. Friendly staff, clean room.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Raymond, Thank you for your kind feedback! We're pleased to hear that you enjoyed the easy road access, found the room clean, and appreciated the friendliness of our staff. Providing a welcoming and comfortable stay is our top priority, and we’re glad we could meet your expectations. Your positive comments mean a lot to our team, and we look forward to welcoming you back for another great stay at Extended Stay America in the near future! Sincerely,Hotel Management
4 sur 5
par un voyageur

Publié le 4 sept. 2024 sur Expedia
Fine.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par CJ, Gestion de l’hôtel
Dear Phil,Thank you,
3 sur 5
par un voyageur

Publié le 2 sept. 2024 sur Hotels
Well to be honest, our stay wasn’t good at all. First off our bank card was over charged. And when we called to get the rates adjusted to what they were supposed to be, the lady was super rude and called me a liar. And eventually they did see I was right and they over charged us, so they did go ahead and refund me half of what they actually owed me for the over-charge. And the TV didn’t work the whole time, the tv in that room does not get signal at all zero channels. And the A/C and heat unit was broken as well and the A/C wouldn’t stay on, so the room became uncomfortably hot! Also the Freezer was leaking water down into the fridge. Also one of the guests was drunk and approached my wife and made her and I very uncomfortable with how close he got too her and how he kept following her when he saw her. And last but not least, we could barely get any rest because the people in room 220 had there tv so loud we could hear it through the walls all night and morning. Was really disappointed and hope for a better stay in the future.
5 sur 5
par un voyageur

Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par CJ, Gestion de l’hôtel
Dear John,Thank you,