Note fondée sur 847 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,6 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de New Iberia
Publié le 14 oct. 2024
par un voyageur de New Iberia
Publié le 24 sept. 2024
This hotel is perfect example of corporate greed. Very limited amenities, very small "king" room. No free coffee or breakfast available, $15 per night to park our car with nowhere to charge it. Crowds of people just hanging about the place drinking, inside and outside makes it feel unsafe. The police command station with flashing blue lights definitely adds to the urban inner city feel in a bad way. Most annoying was the street noise and sirens all night. Bed was comfortable though.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Tim,Thank you for your honest assessment. We appreciate that you took the time to share your recent experience; however, we find it very disappointing. Our primary goal is always to provide our guests with an enjoyable experience, and your feedback will be forwarded to the respective teams so improvements can be made. In the future, we hope you consider returning and giving us another chance to impress you.
par un voyageur
Publié le 21 sept. 2024
par un voyageur
Publié le 24 août 2024
Homeless people approached my car and knocked on door. Hotel is close to 7 eleven where the homeless hangout.
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Merritt,Thank you for being our guest and sharing your thoughts. Please know that the safety and security of our guests are top priorities, so we're sorry to hear about your experience. Please don't hesitate to reach out to our front desk with any concerns, as our team is always available to discuss topics like this further. Despite this, we hope you had a comfortable and restful stay in our accommodations. Please consider joining us again in the future.
par un voyageur de Las Cruces
Publié le 21 août 2024
The check in was terrible. Waited over 30 minutes. Breakfast was a huge waste of time and money.
Commentaires de Gestion de l’hôtel
23 août 2024 par General Manager, Gestion de l’hôtel
Dear Roberta,We regret to hear that your check-in experience was frustrating and that breakfast didn't meet your expectations. We understand how frustrating it is to wait a long time to check into your room. Your feedback is important to us, and we'll be sure to address this with our team so we can work on improving these aspects. Thank you for sharing your thoughts and we hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 16 août 2024 sur Expedia
I didnt like the fact that i had to pay for parking and could find a parking spot nowhere other than the street
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Edgar,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any difficulty with parking. Our staff is always happy to assist with this. If you're in the area again, please come back to see us.
par un voyageur
Publié le 16 août 2024 sur Expedia
Accessibility
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Aaliyah,We enjoyed hosting you at Holiday Inn Denver East. It sounds like our location was just what you were looking for. Please come back and stay with us again.
par un voyageur
Publié le 14 août 2024 sur Hotels
I was not told about the $15 parking fee. Who do I complain to?
Commentaires de Gestion de l’hôtel
16 août 2024 par General Manager, Gestion de l’hôtel
Thank you for sharing your comments with us. We strive to make our parking policies clear ahead of time, and we're sorry to hear about any confusion on this matter. If you would like to discuss your concerns further, we kindly ask that you reach out to us offline. Please be well, and we wish you all the best.
par un voyageur
Good and Bad
Publié le 14 août 2024 sur HotelsThe lobby of the hotel is absolutely beautiful and you can tell they really take care of it. The room could use some updates and more tlc in the bathroom. There was no hot water in the bathroom, lukewarm at best, same with the hot tub and the jets did not work which was disappointing. Overall, just an okay hotel to stay at.
Commentaires de Gestion de l’hôtel
16 août 2024 par General Manager, Gestion de l’hôtel
Dear Jordan,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our wonderful hotel overall, we are sorry your stay wasn't perfect. Your comments are important to us and will be reviewed with the team. We are continually working to improve and hope to have another opportunity to welcome you back and impress you further.
par un voyageur
Awful experience, no communication
Publié le 13 août 2024 sur HotelsWill never stay here again. They charged the wrong card at check out versus what I used at check in. Called customer service and got the run around. Very unhappy.
Commentaires de Gestion de l’hôtel
16 août 2024 par General Manager, Gestion de l’hôtel
Dear Teresa,We are truly sorry to hear about the billing issue you experienced and the frustration it caused. This is certainly not the level of service we aim to provide. If you could reach out to us at that property with your details, we will get this corrected. Thank you for bringing this to our attention.
