Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,8 Propreté de la chambre
2,2 Service et personnel
2,0 Confort de la chambre
1,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par HTS Lakewood, Gestion de l’hôtel
I’m really sorry to hear about your experience. Your feedback is important, and we will address these issues. Please reach out to us directly so we can assist you further. Thank you for sharing your concerns.
par un voyageur
Publié le 28 juill. 2022 sur Hotels
Repoussant de crasse
par un voyageur
Publié le 21 oct. 2024 sur Expedia
There were bugs behind one of the Dressers in the room the bathroom door had a hole in it, the front area lights didn’t work.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par GM, Gestion de l’hôtel
Thank you for bringing these issues to our attention. I’m truly sorry to hear about your experience with the cleanliness and maintenance of your room. This is not the standard we aim for, and I will ensure our team addresses these concerns promptly. Your feedback is invaluable in helping us improve. We appreciate your input and hope you’ll consider staying with us again in the future.
par un voyageur
Filthy and sketch
Publié le 20 oct. 2024 sur HotelsDisgusting lights didn't work
Commentaires de Gestion de l’hôtel
23 oct. 2024 par GM, Gestion de l’hôtel
I’m really sorry to hear about the issue with the lights during your stay. That’s not the experience we want for our guests. I appreciate you bringing this to our attention, and I’ll make sure our maintenance team addresses it right away. Thank you for your feedback, and I hope you’ll consider giving us another chance in the future.
par un voyageur de Amarillo
Publié le 15 oct. 2024 sur Expedia
Was very quiet. Did not get bothered by anyone. The parking for the building I stayed in was very tiny and hard to get in and out of. The room was decent, but could’ve been cleaner as far as the floors leaving my socks complete black, hair on the shower walls before I even used it, and the bedding having black stuff (maybe lent?) all over it. On my check out day, I was showering getting ready to check out and housekeeping was knocking on my door continuously 45 minutes before my scheduled check out until I got out of the shower and answered the door just to tell me I needed to check out, and I had to argue with her that my check out time was not for another 45 minutes.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Amber,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER - LAKEWOOD WEST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be quiet, room to be decent and all the other positive features highlighted. However, I sincerely apologize for the lack of cleanliness, the issues you had regarding parking and all the other issues which hindered your stay. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Worst hotel ever!!!!
Publié le 14 oct. 2024 sur HotelsDangerous property!! Wouldn’t take my wife near it. Room only had a bed and one little table(nothing else) doors were off the cabinets. People setting in the parking lot drinking beer. Felony in front might before.
Obviously we did not stay. Have contested
Charge. Any hotel chain should be ashamed to have there name associated with this property!!!!
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Michael,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Denver - Lakewood West. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the persons in the parking lot, the room only have a bed and other concerns mentioned. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to any of our other brand locations in the future. Sincerely,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Nasty dirty place with roaches and a staff that doesn’t care staff’s attitude explains the hotels disgusting conditions
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Jermaine,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS DENVER - LAKEWOOD WEST. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness of location and all the other issues which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 10 oct. 2024 sur Expedia
been an expedia member for decades, first time needing to leave a review. 3000 miles in 6 days, just needed a place to sleep and shower, did not read reviews. MISTAKE. this is like one of those motels that rents by the hour (maybe they do). to top it off, keycard did not work. i got 6am coffee and gas, found i was locked out of the room. after hours number unreachable. never able to get back into the room. expedia denied a refund and having to dispute charge with my credit card company. shocked that expedia allows these types of bookings, literally left standing out in the cold. disappointed to find that expedia doesn't care at all (ie continues to allow this booking).
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Samantha Rediresponse Specialist, Gestion de l’hôtel
Dear Theresa,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER - LAKEWOOD WEST. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the keycard was truly regrettable to hear. Please accept our sincerest apologies for the inconvenience it caused. To prevent this from happening again, I will be sharing your feedback with management in an effort to address your concern. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thanks again for sharing and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,Samantha Red Roof ManagementRediresponse Specialist
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Zachary, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Denver - Lakewood West. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 6 oct. 2024 sur Expedia
blood trail on the floor, cockroaches running under the couch, holes in the bedding, unsafe within the hotel vicinity
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Carlylyn,I appreciate you sharing your feedback following your stay at the HomeTowne Studios Denver - Lakewood West. I was saddened to read that your stay fell short of your expectations due to the insects you reported, feeling unsafe and other concerns mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,SaneshaRed Roof Management RediResponse Specialist
