Ratings based on 80 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Bad
Posted Jul. 29, 2024 on HotelsThis place was awful. Filthy. Dirty towels. Dirty bathrooms. Dirty blankets and sheets. Dirty mattresses. Had them move me to a new room. The pillows had hair on them in the new room. There was hair all over the bathroom floors. No mattress covers. The mattresses look stained with pee all throughout. Not even a little bit decent. I should have gotten a refund. It’s 150 dollars !!! It was awful. Awful. Worst place I ever stayed in. I never make complaints. So the fact that I am taking the time to say this, should tell you something.
Comment from Hotel Management
Aug. 1, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Megan,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER PA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean room, bathroom, mattress and not receiving value for price. We appreciate hearing about your experience and apologize for any inconvenience you may have encountered during your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will visit any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A traveller
Posted Jul. 19, 2024 on Expedia
Room bathroom was dirty , toilet paper on floor. Light stopped working wouldnt shut off staff cut electricity off the room and never offered to move to a different room
Comment from Hotel Management
Jul. 20, 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Denver, PA, Glenda. I am sorry that your experience did not meet your expectations. You stated that the dirty bathroom and the faulty light, along with the other highlighted issues hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
by A traveller
Posted Jul. 7, 2024 on Expedia
Upon arrival, no one was there to help and you have to go to the neighboring hotel to checkin. We were also told rooms with kitchens were for long term stays, although we already had booked one for the night. Once we were eventually led to our room, it did have a kitchen, but was the room was very dirty. The refrigerator was not usable and had built up ice and freezer burn and was leaking. The linen was dirty (towels and bed sheets). The space had an overall smell of dirty mop water. I took pictures and we tried to clean the space as much as possible, in order to be able to enjoy our stay. We did have to ask for more linen though, which may have upset housekeeping because the next morning she said something to the gentleman at the front desk when she saw my husband, and the front desk then refused to allow us to check out at noon, even though we had clothes in the dryer. We will not be coming back or recommending either this hotel or the neighboring hotel to anyone else. The customer service seemed ok the night we checked in, but the next morning they seemed vindictive and not accommodating, although they acknowledged the room was not up to par.
Comment from Hotel Management
Jul. 10, 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Hope,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Denver, PA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness of the room, the odor of the room and other listed concerns. Please accept our sincere apology for the impact these issues had on your stay. At Red Roof we strive to deliver a clean, comfortable and value-based stay to all guest, so it was disheartened to read that this was not met during your visit with us. I can assure you that I have brough your feedback to management's attention in an effort to ensure your experience is not repeated.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A traveller
Posted Jun. 14, 2024 on Expedia
Very sketchy. Dirty. Did the clothes hanger trick on our door to make sure no one broke in.
Comment from Hotel Management
Jun. 16, 2024 by OnielRediResponse Specialist, Hotel Management
Thank you Katherine, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Denver, PA. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please accept our apologies with the issue you had with the room you were assigned.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A traveller
Posted Apr. 8, 2024 on Hotels
Comment from Hotel Management
Apr. 10, 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Yvette, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER PA and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
by A traveller
False advertising
Posted Apr. 5, 2024 on HotelsFirst off I booked a smoking room. Then the guy at the counter told me I did not smoking room. So I pulled it up and showed him. Then his comment was none of his rooms are smoking rooms. I said that's fine I'll go outside. Then he asked me for a $50 deposit and made all kind of notes on the envelope that he put the money in. Then this morning my room was checked to make sure I didn't smoke which I got the 50 back I didn't smoke in the room. But hotels smell like ramen noodles and sage. The kitchen area the cabinets had no doors. Kitchen wasn't very clean at all stains all over the floors stove top was very dirty. Bathroom walls look like they'd never been cleaned hair all over them. The hallway to get to the room look like the carpet was 30 years old. All stained up. Bedding head stains pillowcase was yellow. Overall I would not recommend.
Comment from Hotel Management
Apr. 6, 2024 by Carla RediResponse Specialist, Hotel Management
Dear Ricky,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver, PA. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with the less than ideal staff encounter, the odor of the hotel was not to your liking, the kitchen lacked cleanliness and the other concerns you listed. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 17, 2024 on Hotels
Comment from Hotel Management
Mar. 18, 2024 by Carla RediResponse Specialist, Hotel Management
Hello Ryan, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Denver, PA and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Dec. 30, 2023 on Expedia
the property caters to long term stays but will rent there room for shorter stays
by A traveller
Posted Dec. 9, 2023 on Expedia
Owner and staff had a difficult time with communication.
Comment from Hotel Management
Dec. 10, 2023 by Dannielle Rediresponse Specialist, Hotel Management
Dear Andre,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER PA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with communicating with the staff. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A traveller
Posted Oct. 8, 2023 on Expedia
Comment from Hotel Management
Oct. 30, 2023 by Xao Red Roof Management RediResponse Specialist, Hotel Management
Hello Susan,Your review of the HomeTowne Studios by Red Roof Denver, PA was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist
