Ratings based on 871 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 17, 2024 on Hotels
by A traveller
Posted Sep. 16, 2024 on Expedia
by A traveller
Posted Sep. 16, 2024 on Hotels
I didn't get to stay the second night?? Not sure why but had to sleep on the streets it was not fun or what I call sleep no shower yet and hopefully I can check in today if they will let me!! Only way I will do this is if one person who was nice at front desk is working and I'm calling ahead to check as I will not unless Michelle is working!!!
Comment from Hotel Management
Sep. 17, 2024 by Brand Experience Team, Hotel Management
Hi David, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Natalie #Team6
by A traveller
Posted Sep. 16, 2024 on Expedia
NA
Comment from Hotel Management
Sep. 18, 2024 by Brand Experience Team, Hotel Management
Hi Uche, Thank you for the 5-star rating! Natalie #Team6
by A traveller
Posted Sep. 15, 2024 on Expedia
All of the online photos show tables in all the rooms. THERE ARE NO TABLES IN ANY OF THE ROOMS. I specifically booked this room because I needed a table work at 8-10 hours daily. This motel is in the tech center for chrissake. Don't they know that a good percentage of their customers are there doing business? The night manger tolf me that a table would e brought to my room in the morning. Then, the day manager told me there wasn't a single table in the entire 5 story building. Complete nonsense. NEVER AGAIN!
Comment from Hotel Management
Sep. 18, 2024 by Brand Experience Team, Hotel Management
Hi Rich, We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust. Natalie #team6
by A traveller
Staff are very rude have family living at hotel
Posted Sep. 15, 2024 on HotelsI was able to stay one night and had some issues with my bank!! After that they treated me like I was a horrible person trying to get a free stay when I was willing to pay them today or tomorrow and they gave me 5 minutes to charge my phone in the lobby before telling me to leave???! Not sure what they are thinking as I could have been in a room and they could have made money but instead treated me like I was the worst person in the world!!
by A traveller
Posted Sep. 14, 2024 on Hotels
by A traveller
Posted Sep. 14, 2024 on Expedia
by A traveller
Ehh what you pay for
Posted Sep. 13, 2024 on HotelsDefinitely a crack hotel. As I was checking in a man was explaining at the front desk how he saved a kid from falling from a tall height at the hotel. And then as I was checking out a handicap guy was getting put in the back of a police car.
The hotel room was decent tho. It was modern like the picture except the bathroom. Found boogers and hairs on my towels. The hallways smelt like a gross kitchen home smell.
It was fine for a solo traveler who ain’t afraid of no crackhead you can easily take on. The price was what you paid for. Overall I slept fine.
Comment from Hotel Management
Sep. 16, 2024 by Brand Experience Team, Hotel Management
Hi Cody, Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you. Natalie #Team6
by A traveller
Posted Sep. 13, 2024 on Hotels
I did not stay here. This motel is getting 1 star because I attempted to confirm my stay and was hung up on, 5 times. I live 7 hours from this location and would have gotten into town very late. I did not want issues, so i called to make sure my room would be there when i pulled in. Not only did the front desk hang up on me twice, but the customer service agents hung up on my 3 times. There was no confrontation or rudeness, there was no reason. I did not receive call backs or emails. So i cancelled the reservation and had Hotels.com (amazing help) email them for a waiver. After 72 hours, i was informed that Motel 6 would not give a cancelation waiver. No further explanation.
This motel should be struck from the list of possible places to stay.
Comment from Hotel Management
Sep. 16, 2024 by Brand Experience Team, Hotel Management
Hi Beckton, We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused. Your feedback means a great deal to us, and we take it very seriously. We are eager to understand your specific concerns so that we can promptly address them and enhance our services in the future. Please contact us to discuss this matter further. Once again, we regret not meeting your expectations and appreciate you bringing this to our attention. We aim to make things right and earn back your trust. Natalie #team6
