Note fondée sur 888 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Rio San juan
Une bonne adresse
Publié le 6 sept. 2016 sur HotelsUn Hotel accueillant et très confortable
Commentaires de Gestion de l’hôtel
5 déc. 2019 par Manager , Gestion de l’hôtel
Thank you very much for your review, we appreciate it very much and glad you enjoyed yourselves.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
No elevator! Had to carry heavy suitcase up a flight of stairs. Stairwell dirty. People talking in halls after 11 pm. Thin threadbare towels. Will never stay there again nor will I recommend to oters
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Tracy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Denver. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness of the stairwell, the noise disturbance and other concerns mentioned Please accept our sincerest apologies for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and I do hope that you will return to any of our other brand locations in the future.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 oct. 2024 sur Expedia
The room was clean, but the hallway and stairway was filthy! They do not have an elevator!
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Tina,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Denver, resulting in a 3/5 rating. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. Though the room was clean, you indicated that you were unsatisfied with the uncleanliness of the hallway, the property not having no elevator and other concerns mentioned. Please accept our sincerest apologies for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 15 oct. 2024 sur Expedia
We arrived and could barely understand the person at front desk . The lobby was dirty and unkept. The person at front desk was rude and unwilling to help with concerns and questions we had . We were placed on the second floor and when I asked about elevator thats when we were told no elevator that we would have to carry our luggage up the stairs and the 2 rooms that I booked were not even beside each other . I told the attendant that we would not be staying to cancel our 2 day reservation
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Samantha Rediresponse Specialist, Gestion de l’hôtel
Dear Kimberly P,Thank you for taking the time to tell us about your experience at the RED ROOF INN DENVER. You expressed that the uncleanliness of the lobby, the poor customer service you received from the front desk clerk, the fact that there was no elevator and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you again for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Very truly yours,SamanthaRed Roof ManagementRediresponse Specialist
par un voyageur de MASSAPEQUA
Publié le 13 oct. 2024
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Many improvements to the place since I started coming several years ago. Sanjay (hope I spelled right!) was very kind and helpful. I got my checkout day wrong and he made arrangements for me to have another night. Will definitely come again.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Kathleen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DENVER. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be kind, helpful and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Please don't stay here! The front desk staff was rude to my mom, friends, and me. My friends wanted to see the room before checking in, but after the experience, they asked me to cancel their reservation. However, the hotel refused to cancel it once they arrived. There was noise during quiet hours, and someone was using the washing machine between 12 and 2 a.m., which caused my service dog to bark all night. They overcharged me. I requested new towels but never received them, and the ones provided were stained. There's a scratch on the door that my dog didn’t make, and at night, we could smell weed in the building. Plus, there was no 'Do Not Disturb' sign in the room, and the hallway smelled like smoke in the morning.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Rebecca,The staff and I appreciate your feedback following your recent visit at the RED ROOF DENVER. We are sorry to hear your recent experience did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Karl, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DENVER and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Very disappointed, will not return
Publié le 30 sept. 2024 sur HotelsOne towel, needed to ask for additional, The one they gave me was paper thin. The coffee urn (1) was empty, indicated to clerk there was none, desk person took his break & never made additional . At that point we had to leave.
Hot- cold shower lever was reversed... Giving difficulty to get hot water.
Sunday morning, no hot water for a shower.
Sink faucet water was cloudy for water to take medicine.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Toujana RediResponse Specialist , Gestion de l’hôtel
Dear Susan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Denver. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I was saddened to read that your stay fell short of your expectations due to the issue with the faucet, the limited towel provided and other issues mentioned. Please accept our sincerest apologies for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Moinica, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DENVER and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
