Note fondée sur 116 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,8 Service et personnel
4,0 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Sonder, Gestion de l’hôtel
Hi Rafael, thank you for your review. Our guest services team is available 24/7 if you’re open to sharing more details about your stay.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Great location. Easy check in. Nice rooms.
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Sonder, Gestion de l’hôtel
Hi David, thank you for leaving a review. Please let us know if there's anything we could have done to make your stay more enjoyable.
par un voyageur de cary
Publié le 29 juill. 2024 sur Expedia
Things to know that we did not:
-Some amenities depend on your assigned unit. It advertised and gave instructions for TVs in bedroom and living room. As other complained, not a TV in 33s bedroom. Couch isn’t very comfortable for movie sitting.
-no elevators (but only 3 stories)
-parking is not plentiful and people do use it for neighboring businesses. Not a huge concern as we had a handicap pass, but good to know and expectations set. We had only 1 tricky parking night of 5.
-people complained in reviews about noise. Our unit seems to have acted on others feedback providing a noise machine and earplugs. We are from a town (not city city) and it was fine. Yes, sometimes you can hear traffic, but the AC unit running was the loudest and acted like our noise machine leaving the fan option on.
Hope this helps!
par un voyageur
Publié le 22 juill. 2024 sur Expedia
In walking distance to the city, well maintained and good amenities.
par un voyageur
Publié le 16 juill. 2024 sur Expedia
This property has no one on site you have to call a service rep and wait on hold every time you need something
i tried to check in 1/2 hr early and they wanted to charge me for it
the parking lot is always full of cars from the local bars and restaurants, so parking is a nightmare at night and since you don't register your car the towing company doesn't know who's supposed to be there
you are right next to a major highway so it's always noisy especially when you try to go to bed
Its more like we rented a furnished apartment for a week
and only the living room has a tv (you have to use your own streaming services)
the 2 bedrooms don't have tv's in them
unlike every other hotel there isn't 1 place to plug a charging cable in for the phones either (we went to the store and bought one)
Commentaires de Gestion de l’hôtel
5 août 2024 par Sonder, Gestion de l’hôtel
Hi Richard, thank you for sharing your feedback. We’re sorry for any miscommunication regarding a front desk. Our app is designed as a virtual concierge and guests can check-in on their own time. We also have a local team available if you need any assistance in person. Parking can be tough in this area and we understand your frustrations. While it’s not a perfect solution, we can offer complimentary earplugs and a white noise machine as an aid. Should you decide to give us another chance, we'd love to help you choose the perfect space for your next visit.
par un voyageur
Publié le 16 juill. 2024 sur Hotels
Overall good stay, we did get locked out of the property once, but it seemed to be a problem with the system since the alternate code was not working either. Problem was resoved quickly.
Parking is not convenient, but the location certainly did.
par un voyageur
Publié le 14 juill. 2024 sur Expedia
The property was well located relative to great restaurant options, but the property itself was not worth the money. It is a studio, with a large kitchen, but no seating area and only a small table with hard chairs. There is tons of storage space, but if you are going to need so much storage, you are also going to need a sofa or a couple of armchairs. A second night stand would have been appreciated, as well as a shelf for toiletries in the bathroom. There was a constant sound at night like a car alarm, but we could not figure out where it was coming from, though we do think it was within the building. Basically it felt like an overpriced hotel room with a large, but generally useless, kitchen.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Sonder, Gestion de l’hôtel
Thank you for your feedback, Sandra. We're glad you enjoyed our location. However, we apologize for the shortcomings you experienced in the studio. Your suggestions for additional furniture are valuable, and we'll review these aspects with our design team. We're also sorry for the noise disturbance you encountered. Thank you for helping us improve our services. We hope to show you a better visit next time.
par un voyageur
Publié le 13 juill. 2024 sur Expedia
If there is a way. I would recommend somehow making the room code also the outside entry door code , or making that code much shorter. I left my cell in the room and was not able to gain entry until another individual came out
par un voyageur
Good but not great.
Publié le 8 juill. 2024 sur HotelsLocation was great, Services not so much. I initially relied on having fresh towels everyday, but that did not last too long. Fresh towels were not available on a daily basis as i expected. I started washing my towels on a daily basis on the supplied washer/dryer. The noise was extensive from parked cars on the lot to the noise from the streets. Parking is limited on first come first serve basis. The number of available lots do not meet the available units.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sonder, Gestion de l’hôtel
Thank you for your feedback, John. While we're glad you appreciated the location, we apologize for the inconvenience with fresh towels and noise disturbances. For better sustainability practices, we don't change linens every day, but we're sorry if this was different than you expected. Our team would've been happy to deliver a white noise machine and earplugs to alleviate the street noise. Should you decide to give us another chance, we'd love to welcome you back for a better visit.
