Note fondée sur 67 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,0 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Excelente ubicación
Publié le 3 janv. 2024 sur HotelsLa estancia me pareció muy buena, no es hotel, es un departamento y por lo tanto funciona diferente, no hay limpieza diaria de las habitaciones, aunque mi solicitud de sábanas extras y almohadas me las resolvieron inmediatamente. Esta muy cerca de el centro, puedes caminar aunque para conocer Denver necesitas auto. El departamento es muy amplio, es la razón por la que decidí alojarme ahí. Las almohadas hay que cambiarlas, tenían manchas, no lo note por la cubre almohadas aunque el último día si lo note, en general me agrado todo.
par un voyageur
Nice apartment.
Publié le 31 déc. 2023 sur HotelsNice apartment.excellent location.
par un voyageur
Publié le 12 déc. 2023 sur Expedia
par un voyageur
Publié le 28 nov. 2023 sur Expedia
I was actually impressed with this property mainly due to closeness to several of places my niece, nephew and I visited. Also given he is in wheelchair the place we were in was very accessible for him. Very clean and hospitable to our needs. Many wonderful places to eat out from this location as well. We will definitely be returning to this location for our next vacation to the big city. Impressed completely!!!
Commentaires de Gestion de l’hôtel
30 nov. 2023 par Clayton, Gestion de l’hôtel
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that the property's proximity to various attractions and its accessibility made your stay enjoyable. Providing a clean and hospitable environment is our priority, and we're delighted to know we met your expectations.We look forward to welcoming you back for your next vacation to the big city. If you have any specific preferences or requests for your future stays, please feel free to let us know, and we'll do our best to accommodate them.Safe travels, and we can't wait to host you again!
par un voyageur
Local, Spacious, Easy, but not Luxurious
Publié le 15 nov. 2023 sur HotelsOur trip started out great before we arrived. Our host was communicative & sent us easy instructions on accessing our room. He let us check in a hour early which was very kind. Making entry into the building felt safe. We took the train from the airport. Upon entering our room, initially it looked fine. However, it also looked very different from the advertised pictures; More outdated furniture, not nearly as nice of a couch, black appliances instead of stainless, etc. We found long black hairs everywhere. I'm blonde & my boyfriend has short hair so they weren't ours. They were on the couch, in the sink, & sticking to the bottom of our shoes. It was a pretty rushed cleaning job after whoever stayed there before us. Your feet/socks quickly turned black if you weren't wearing your shoes. We've stayed in several residential rentals and some things we also think this place could use are: a sponge for cleaning dishes, a wine opener, Tupperware, USB ports for charging, a SMART TV, and much larger bath towels unless you enjoy dripping dry. What we did like were the exfoliating bath bars, good quality paper towels and TP, and mostly the BED!! Surprisingly the bed (at least in the master) was so comfortable. The tenants above us must have been practicing football routes or moving out & then back in because we heard them, along with the freeway traffic, sirens and homeless, all weekend long. It is not a quiet location. But it's local and spacious and it worked for us.
Commentaires de Gestion de l’hôtel
17 nov. 2023 par SouthRiver, Gestion de l’hôtel
Thank you for taking the time to share your detailed feedback. We appreciate your positive comments about the communication with the host, the early check-in, and the comfortable bed. However, we sincerely apologize for the discrepancies between the advertised pictures and the actual state of the apartment, as well as the cleanliness issues you encountered.Your suggestions for additional amenities and improvements are valuable, and we will certainly take them into consideration to enhance the guest experience. We understand the importance of a quiet and comfortable environment, and we apologize for any disturbances you experienced.We hope that despite the challenges, you were able to enjoy the local area and have a pleasant stay overall. Your feedback is important to us, and we will use it to make necessary improvements.Thank you for choosing to stay with us, and we hope to have the opportunity to host you again with an improved experience.
par un voyageur
Publié le 15 nov. 2023 sur Expedia
Did not like that they only provided 5 small tiny bath towels, we had to go out and buy our own towels ( specially since the booking is for exactly 5 people). The apartment itself is very nice and clean and spacious. However if u are a light sleeper this location is NOT for u. U can hear the all the traffic and trains at night/morning since its right near downtown area. Another complain is the fact that they only provide 1 room key, it was hard for my friends and i to seperate since we all had to agree on who was coming home first and if not we would have to wait for each other, and even then someone would have to come back down for us to enter the building. Another HUGE complain was that the apartments fire alarms went off at 6am-9am during our stay there, we had to be evacuated just for no reason then go back up. Other than that i guess my stay was pleasant. 3/5 stars because the place was very clean and their communication was very good as to how to retrieve key and all that.
Commentaires de Gestion de l’hôtel
17 nov. 2023 par SouthRiver, Gestion de l’hôtel
Thank you for sharing your feedback about your recent stay. We appreciate your positive comments about the cleanliness, spaciousness of the apartment, and the communication regarding key retrieval. We're glad to hear that these aspects contributed to a pleasant experience.However, we apologize for the inconveniences you faced, particularly with the limited number of towels, noise disturbances, and the issues with the apartment's fire alarms. Your feedback is crucial, and we'll use it to address these concerns and improve our services.Regarding the room key situation, we understand the inconvenience it caused, and we will explore options to provide additional keys or alternative access arrangements in the future.Once again, we apologize for any disruptions to your stay, and we appreciate your understanding. If your travels bring you back to the area, we hope to have the opportunity to provide you with an improved experience.
par un voyageur
Publié le 14 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 nov. 2023 par SouthRiver, Gestion de l’hôtel
Thank you for taking the time to leave us a review! We hope to host you again soon.
par un voyageur de casper
Publié le 9 nov. 2023 sur Expedia
Great location, walking distance to coors field and ball center. Lots of dining options. Easy access to apt. Great communication!
Commentaires de Gestion de l’hôtel
10 nov. 2023 par SouthRiver, Gestion de l’hôtel
Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed the great location, with convenient access to Coors Field, Ball Center, and various dining options. It's wonderful that you found the communication to be great and that the access to the apartment was easy.We appreciate your kind words and look forward to welcoming you back for another excellent experience in the future.
par un voyageur
Publié le 31 oct. 2023 sur Expedia
All ok
Commentaires de Gestion de l’hôtel
2 nov. 2023 par SouthRiver, Gestion de l’hôtel
Thank you taking the time to review us! We hope to host you again.
par un voyageur
Publié le 26 oct. 2023 sur Expedia
The unit is in a huge complex and there's lots of security checkpoints. I was supposed to have someone there to help me with the checkin process and that rep ended up not able to be there. The unit was nice but pretty sparse with a stained carpet in the MBR.
Also, they charged me a surprise extra $150 for a security deposit which I thought was an additional charge for the rental only to find out it was for the security deposit which I paid and expect a full reimbursement.
Other than that, the communication was quick and good.
I wouldn't stay there again.
Commentaires de Gestion de l’hôtel
2 nov. 2023 par SouthRiver, Gestion de l’hôtel
Thank you for taking the time to provide feedback about your recent stay. We apologize for the inconvenience you experienced during the check-in process and for any miscommunication regarding the security deposit and make sure it is more clear. We also regret to hear about the condition of the carpet in the Master Bedroom. We will address this with our maintenance team to ensure that such issues are rectified promptly.We appreciate your feedback and take it seriously. We will review our communication processes to prevent similar issues in the future. Regarding the security deposit, please be assured that it will be promptly refunded.We understand that you may choose not to stay with us again.
