Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2024 sur Hotels
Hôtel idéalement situé, très propre. Très bon séjour en famille.
Commentaires de Gestion de l’hôtel
12 août 2024 par Jonathan, Gestion de l’hôtel
Merci pour vos aimables paroles et votre bonne critique. Nous apprécions que vous ayez choisi de rester avec nous. Nous espérons vous revoir bientôt.
par un voyageur
Publié le 5 févr. 2019 sur Expedia
Localisation, tranquillité, check-in rapide, prix abordable
Commentaires de Gestion de l’hôtel
6 févr. 2019 par The Art team, Gestion de l’hôtel
Dear Anonymous,
Thank you for your positive feedback. We hope to see you again soon.
par un voyageur
Publié le 10 janv. 2019 sur Expedia
L impression d être comme dans un musé est fort agréable.la localisation peut être pour certain formidable et pour d autre moyenne.je suggèrerais que les employés au front desk fassent une visite guidée de leur ville ce qui leur permettrait de nous aider un peu plus...😕
Commentaires de Gestion de l’hôtel
10 janv. 2019 par The Art team, Gestion de l’hôtel
Dear Anonymous guest,
Thank you for your review and suggestions. We hope to see again soon.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Tobias, Gestion de l’hôtel
Thank you much for you 5star review. Looking forward to welcoming you back.Cheers,Tobias
par un voyageur
Publié le 17 oct. 2024 sur Expedia
A very good location for my stay in Denver. my room was quiet which i requested. All hotels are challenged by staff turnover and lack of training of existing staff.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Tobias, Gestion de l’hôtel
Dear Frederick-Thank you for choosing our hotel for your stay in Denver and for taking the time to share your feedback. We’re glad to hear that your request for a quiet room was met, and that you had a positive experience with our location.We completely understand the challenges that can arise from staff turnover and training, and we appreciate your understanding. We are continuously working to improve our service and ensure that all team members are equipped to provide the best possible experience for our guests.Your feedback is invaluable, and we hope to have the pleasure of welcoming you back on your next visit to Denver.Warm regards,Tobias
par un voyageur
Style over substance
Publié le 16 oct. 2024 sur HotelsThis hotel is style over substance. The staff at the bar was awesome but the rooms were kinda cheap.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Ernie , Gestion de l’hôtel
Thank you for your feedback, we will take this into consideration to further improve our hotel.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Ernie , Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Female staff that I spoke with over the phone do not understand what customer service is. Very rude and unprofessional. The only reason I did not give a terrible rating because of a kind and professional male staff. These female staff worked on Friday evening into Saturday evening. The male staff we spoke with was very kind and understands what customer service means. Part of staying at a hotel is staying at a place that understands how to speak with their customers.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Front Office Supervisor , Gestion de l’hôtel
Good morning, we appreciate your honest feedback. I want to sincerely apologize for the experience you had with one of our front desk agents this is definitely not what we want our guests to experience. We will be touching base with the agent and ensure this does not happen again. We hope you have a good day.
par un voyageur
Great except for the 6am alarm
Publié le 7 oct. 2024 sur HotelsThis was a beautiful hotel, with a wonderfully welcoming staff. The room was very clean and the view of the city great. However, on Saturday morning, the alarm clock in our room went off at 6am. That's a tough start to what we had hoped would be a relaxing Saturday.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Star B. , Gestion de l’hôtel
Good morning, thank you for the honest feedback and taking the time to leave us a review it is greatly appreciated. We apologize for the alarm going off in the room we will do better at making sure each alarm is reset after every use. We look forward to seeing you again.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Nice looking property with a friendly staff. On a busy street (Broadway) a lot of street noise for the street facing rooms.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Star B. , Gestion de l’hôtel
Good morning, thank you for the honest feedback and taking the time to leave us a review it is greatly appreciated. We look forward to seeing you again.
