Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 janv. 2024 sur Expedia
Hôtel moderne avec un design recherché. Dans un complexe vivant avec beaucoup d option de restauration.
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Maven Front Desk , Gestion de l’hôtel
Thank you so much for your review! We're so glad that you enjoyed our property's unique features and restaurant options-- we hope to have you again soon!
par un voyageur
Publié le 18 août 2022 sur Expedia
Tout est très bien à part la climatisation bruyante que l'on ne peut pas déconnecter .
Ambiance tres froide de la chambre due à une décoration trop moderne.
Commentaires de Gestion de l’hôtel
20 août 2022 par Kristin A. Front Desk Supervisor, Gestion de l’hôtel
Thank you for your review! I'm sorry to hear that not all was up to yours or our expectations. We value the feedback!
par un voyageur
Publié le 26 janv. 2022 sur Expedia
L'accès aux transport en commun est vraiment super
Commentaires de Gestion de l’hôtel
26 janv. 2022 par Kelsey Turner Front Office Supervisor, Gestion de l’hôtel
Thank you for your feedback! We hope you come stay with us again soon.
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Repeat stay for Dodger series. Staff are friendly, polite, and knowledgeable. Area is being renovated so many upgrades have made the area most enjoyable.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Maven Front Desk, Gestion de l’hôtel
Thank you for the perfect score, Christina! We hope to host you again in the future!
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Front Desk Mavens, Gestion de l’hôtel
A 10/10! Thank you so much!
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Beautiful hotel! All the staff members I talked to were more than helpful and friendly! Definitely loved it!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Front Desk Mavens, Gestion de l’hôtel
So glad you loved your stay here. Hope to host you again on your next visit to Denver!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Front Desk Mavens, Gestion de l’hôtel
Thanks so much for the great review score!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Great stay, no changes needed
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Front Desk Mavens, Gestion de l’hôtel
Love the positive feedback! Thank you so much.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par The Maven Front Desk, Gestion de l’hôtel
Thank you for the perfect score, Marc! We're thrilled you enjoyed your stay, and we hope to host you again in the future!
par un voyageur
Once Bitten. Never Again.
Publié le 30 sept. 2024 sur HotelsWe stayed at The Maven in August 2024 and thoroughly enjoyed our time there. Great location. Cool vibe. Very convenient. However, when we came back this time to continue our home search, we were hit with a few big no-nos that really soured our stay.
First - you have to request housekeeping, which is completely fine. However, we did and no one came to clean the room.
Second - perhaps the worst issue. The Maven uses a key system that ties to an app on your phone. That app acts as your key to access the elevators and your room. Since I made the reservation, neither my son nor my husband's name was on the reservation. However, they were both provided "keys" to their phone numbers/phones as well.
My husband and I were at the bar and I decided to head upstairs at 10:30. Phone didn't work. So - I had to get them to give me a key, no sweat. When my husband tried to come upstairs at 11:50, his phone didn't work. The front desk told him that I had changed access and that they couldn't give him a key. No call to the room. No verification that he had a "key" previously. Nothing. So he had to get another room to stay in. When I awoke around 5am and noticed he wasn't there - I went downstairs where they told me what had happened. Unacceptable. Needless to say they refunded the other room, but what crappy service.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Front Desk Mavens, Gestion de l’hôtel
We apologize that your second stay failed to provide the same great experience as your first. From our team'sexperience, late in the evening, your partner spoke with our desk agent and explained he would like to provide you space to cool down after an altercation that had occurred between the two of you after a night of drinking. Our team provided a complimentary second room to accommodate that request and make sure no additional issues flared up. Once again, apologies if we misunderstood your partners request or intentions.
