Note fondée sur 524 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Staycation recommendation
Publié le 23 août 2024 sur HotelsGreat stay. Clean room and friendly helpful staff
Commentaires de Gestion de l’hôtel
23 août 2024 par Wes, Gestion de l’hôtel
Thank you so much for your comments.
par un voyageur
Publié le 13 août 2024 sur Expedia
The stay was nice and we will likely be back, but the real thing that impressed us was the staff. The respect and kindness they showed each other while providing excellent service was especially refreshing!
Commentaires de Gestion de l’hôtel
23 août 2024 par Wes, Gestion de l’hôtel
Thank you for taking the time to review our hotel.
par un voyageur
Publié le 11 août 2024 sur Expedia
I really enjoyed my stay, everyone was super nice and the rooms were real nice. It was super convenient and close to everywhere we wanted to go. This was my fifth stay here and I will be staying again.
Commentaires de Gestion de l’hôtel
23 août 2024 par Wes, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Publié le 5 août 2024 sur Expedia
Without being asked, the clerk assigned us a room for hearing impaired, first floor. We left to attend an event, returning around 10pm. At 11, we were awakened by a dog literally howling in another room. It woke us 3 more times during the night. Since we were trying to SLEEP, changing rooms was not feasible and we kept thinking the staff would do something about the dog. They did not. In the morning we mentioned it to the front desk clerk, stating it was the worst night we've ever spent in a hotel, and telling him what transpired. Not only did he NOT apologize or take responsibility, he told us that we should have called the front desk (in the middle of the night) and asked to change rooms, insinuating that we were at fault. He was extremely rude and made no effort to make it right. I wish I'd kept my $189 and slept in my car. Would've gotten more sleep and less attitude. How can I get a refund?
Commentaires de Gestion de l’hôtel
5 août 2024 par AB, Gestion de l’hôtel
We apologize for the inconvenience of having a pet friendly hotel and the noise you experienced. Refunds would be with Expedia who you booked through.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Wes, Gestion de l’hôtel
Thanks for staying with us and filling out a survey.
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Wes, Gestion de l’hôtel
Thank you for your review
par un voyageur
Publié le 29 juill. 2024 sur Expedia
The kitchen and accessories in the room
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Wes, Gestion de l’hôtel
Thanks for staying with us and filling out a survey.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
The room (#134) w 2 queen bed assigned to us was a disabled access room. We had booked a regular room. The bathroom floor is cracked with 5 large cracks running in all directions and drain cover hanging 1/8" above the floor with possibility of impaling you if not careful. The staff told us at check-in at 4:30p that all other non-disabled room were already taken. At 4:30p? They could not move us to a king bed (since my son did not make the trip and there were only 2 people now) becoz the booking was thro Expedia. They could not refund us any money becoz the booking was thro Expedia. They asked us to call Expedia who would have routed us back to the hotel, I'm pretty sure. Expedia was not accessible as they were impacted because of global IT outage (and nor is there a CS number listed on Expedia site to call them). We paid nearly $200 on room that was more like Motel 6 room. The staff said this was a 7 year old hotel- the decor, carpeting makes it look like from the '70s. The hotel manager told me that this was one of the better rooms when I complained about all this. I wonder what the worse one looks like if this one was a better one.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par WB, Gestion de l’hôtel
We appreciate your business and will follow up on these room issues.
par un voyageur de New Berlin
Publié le 22 juill. 2024 sur Expedia
Breakfast bar was good.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Wes, Gestion de l’hôtel
Thank you for your review
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Wes, Gestion de l’hôtel
Thanks for staying with us.
