Note fondée sur 345 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de martinique
agreable séjour
Publié le 2 sept. 2009 sur Expedianous avons passés un agréable séjour dans cet hotel nourriture tres bonnes je vous conseil cet hotel si vous voulez vous reposer mais pour les escurtion pas grans choses a faire au alentours juste du repos si non dans l ensemble peut mieux faire surtout pour les enfants voila bon séjour
par un voyageur de Bethesda
Publié le 4 janv. 2025
Crystal Cove is a beautiful location with comfortable rooms and a nice beach. The property is a little dated (it will be upgraded shortly), but we had a very nice time there on the whole.
Pros
- The food was generally good and there was enough variety that we didn’t get tired of it
- The free water sports (skiing, sailing, kayaks, etc) are excellent and the water conditions conducive to taking advantage.
- The bar was well stocked.
- The room was a reasonable size and in decent condition and generally kept clean.
- The staff were mostly friendly, particularly the lobby and concierge staff and the waterfront staff.
- The gym was very nice
Cons
- Service was very slow in the restaurants, and extremely inefficient. We have stayed at many island resorts and all inclusives and the service here was notably slow. Not unpleasant or nasty. Just incredibly slow and forgetful This is not something we observed elsewhere on the island, so it seems to be a cultural thing at this particular property. Hopefully Marriot (which plans to do a physical upgrade) will also try to improve the service culture.
- The AC worked, but ours was very loud at times because of a loose part.
- We had no hot water at all for the first couple days and when they came to address it, the result was tepid water (Our party’s other room had hot water so it was apparently not a property wide issue).
Commentaires de Gestion de l’hôtel
7 janv. 2025 par CB, Gestion de l’hôtel
Dear SHELLEY B,Thank you for sharing your detailed review on your recent stay with us, as your holiday experience is very important.Your review will be shared with the team, as we continually strive to improve our product and services to our valued customers.Please accept our apology for any inconvenience caused.Regards
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Beautiful property and we really enjoyed our time here. Overall, we are happy we stayed here. Food was good and the snorkeling right off the beach was excellent. If you're a snorkler, bring your own equipment. We were happy we did. Lots of the chairs had broken awnings which was a bit of a challenge if you didn't get out early to grab ones that work (and it was so hot, shade was important to us), and there was one particular server at the awesome Cave Bar (amazing swim up bar side - very fun!) that clearly hates her job and makes people feel unwelcome, but otherwise, the service was pretty good, especially at the Drifter's Bar. Management was attentive. We would return to this nice property and are happy we stayed here. Check in and check out was easy. Lovely rum punch upon arrival!
Commentaires de Gestion de l’hôtel
20 oct. 2024 par CB, Gestion de l’hôtel
Dear Heidi,Thank you so much for choosing to stay with us. Your review will be shared with the team. We shall endeavor to review the areas mentioned for improvement, with the relevant departments. We look forward to welcoming you back very soon. Regards
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 oct. 2024 par CB, Gestion de l’hôtel
Dear Darrin Allan,Thank you for choosing to stay with is, and for your positive review on your recent stay. We shall certainly share with the team Regards
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Limited staff, property was under renovation and needed it.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Richard Daniel, Gestion de l’hôtel
Dear Mr. Baird,On behalf of the team here at crystal cove, I want to extend my apologies for the experience you had whilst staying at the property. Proving exceptional service is what we strive for each and every time and missing the mark on this was not our usually standard here at the resort. Once again, I am truly sorry.Regards
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Richard Daniel, Gestion de l’hôtel
Dear Kirsten Smith,I want to take this opportunity to thank you for scoring our resort 5 out of 5 This is really nice to see, and we do truly appreciate you. Once again, thank you.Regards,
par un voyageur
Publié le 30 sept. 2024 sur Expedia
We had a great stay! Resort is so pretty and well laid out. Great food - beautiful pools beach and clean comfortable rooms.
Lots of free water sports and things to do during the day.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Richard Daniel, Gestion de l’hôtel
Dear Carrie,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience here at the resort.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Some of the staff were very friendly. I noticed that the facility is short on staff & overwork the staff they do have. The waitress needs additional training, some work fast but, lack customer service others come across as they’re just going thru the motions. Also, the front desk needs to communicate the additional fees upfront, provide receipts even if you booked with a 3rd party. This resort lack entertainment which, is essential and the facility doesn’t have elevator. For this to be an all-inclusive, the resort lack restaurants option & doesn’t provide for after hours/late night meals/snacks. Also, there is only 2 bars of which, 1 is open to 11pm.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par CB, Gestion de l’hôtel
Dear Stephanie,Thank you so much for taking the time to complete a review on your recent stay with us, we appreciate your detailed feedback on the amenities offered and areas that we need improving. Your review will be shared with the team, as we continually strive to improve our product and services to our valued customers. Thank you again for your feedback. We hope to welcome back in the future. Sincerely
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par CB, Gestion de l’hôtel
Dear Darryl,Thank you so much for your positive score on your recent stay with us. Your review will be shared with the team. It was a pleasure having you stay with us, and we hope to welcome you back, in the not too distant future. Sincerely Celeste Belgrave Guest Activities Manager
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par CB, Gestion de l’hôtel
Dear Stephanie,I wish to thank you for taking the time to compete a review on your recent stay with us, your holiday experience is very important. We were truly sorry to learn that we did not meet your expectations during your stay based on the score received. Please accept our sincere apology for any inconvenience caused. The team will continue to train all associates to ensure that we strive towards improving our service standards to our valued clients. Sincerely Celeste BelgraveGuest Activities Manager
