Note fondée sur 339 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de martinique
agreable séjour
Publié le 2 sept. 2009 sur Expedianous avons passés un agréable séjour dans cet hotel nourriture tres bonnes je vous conseil cet hotel si vous voulez vous reposer mais pour les escurtion pas grans choses a faire au alentours juste du repos si non dans l ensemble peut mieux faire surtout pour les enfants voila bon séjour
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par CB, Gestion de l’hôtel
Dear Darryl,Thank you so much for your positive score on your recent stay with us. Your review will be shared with the team. It was a pleasure having you stay with us, and we hope to welcome you back, in the not too distant future. Sincerely Celeste Belgrave Guest Activities Manager
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par CB, Gestion de l’hôtel
Dear Stephanie,I wish to thank you for taking the time to compete a review on your recent stay with us, your holiday experience is very important. We were truly sorry to learn that we did not meet your expectations during your stay based on the score received. Please accept our sincere apology for any inconvenience caused. The team will continue to train all associates to ensure that we strive towards improving our service standards to our valued clients. Sincerely Celeste BelgraveGuest Activities Manager
par un voyageur
Publié le 28 août 2024 sur Expedia
the staff of Crystal Cove are exceptional - very friendly and very helpful. Couldnt ask anything more of them. food was very good. location can't be beat. and I loved the water sports options and the pools and especially the cave bar.
and the location is very central - its easy to get anywhere on the island.
unfortunately the rooms leave a lot to be desired. its not fair to put this in a review, since I understand there will be renovations in February 2025, but they were disappointing. design was great and balconies were wonderful. but sinks didn't drain, curtains didn't work, fan was loud and wobbly, a key overhead light wouldn't stop blinking, and no accessible outlets anywhere near the bed - all just very frustrating, given how awesome Barbados is and how wonderful the Crystal Cove employees are and the experiences that are available there.
Commentaires de Gestion de l’hôtel
29 août 2024 par CB, Gestion de l’hôtel
Dear John,Thank you for sharing your feedback, and giving us a positive score on your recent stay. Your holiday experience is very important. Your comments were very detailed and we shall share them with the various departments, to review and amend as needed. We know that the areas of concern raised in your review will be addressed in the upcoming renovations, and wish to apologize for any inconvenience caused. We hope to welcome you back after renovations. Sincerely Celeste BelgraveGuest Activites Manager
par un voyageur
Publié le 15 août 2024 sur Expedia
I liked the small size of the resort. Felt intimate and we felt like we were in a home away from home. The staff were so nice and accommodating even when they were busy. The grounds are kept very nice and the gardens are beautiful. The access to the beach was easy and never crowded which we really liked. The only thing we didn’t like was when a wedding party had a pool party and were extremely loud on Tuesday 8/13. The vibe of the hotel was quiet and calm which we loved. While they were there it definitely made our beach/pool experience unpleasant. We were very happy when they left.
Commentaires de Gestion de l’hôtel
15 août 2024 par Richard Daniel , Gestion de l’hôtel
Greetings Heather,I want to thank you for choosing our resort for your most recent holiday visit to Barbados. I am glad you really had a wonderful experience here at the resort. Once again, thank you for choosing us and thank you for the feedback. I will let the team know your comments.
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Richard Daniel, Gestion de l’hôtel
Greetings James,I want to take this opportunity to thank you for a choosing us. Having a wonderful holiday stay here at crystal cove is always nice to see. Thank you for choosing us and we cannot wait to host you again.
par un voyageur
Publié le 7 août 2024 sur Expedia
Staff are friendly and the views from property are great but the rooms and facilities all have ants on everything and the pools had plant leaves and parts of the drinks from the bar floating in them for the 6 days we were there
Commentaires de Gestion de l’hôtel
8 août 2024 par CB, Gestion de l’hôtel
Dear Francis,Thank you for your positive review on your recent stay with us.We will certainly share the concerns with the departments mentioned, as we continually strive to improve our product and services to our valued customers.Please advise our apology for any inconvenience caused.Sincerely,
par un voyageur
Publié le 5 août 2024 sur Expedia
Clear aqua water. Calm for snorkeling
Commentaires de Gestion de l’hôtel
6 août 2024 par Richard Daniel, Gestion de l’hôtel
Greetings Mary,Thank you for choosing us here at Crystal Cove for your holiday. As always, it is nice to see kind remarks with regards to our panoramic views of the ocean. We do boast one the best beaches on the coast and glad you were able to experience that. Once again, thank you for choosing us.
par un voyageur
Publié le 4 août 2024 sur Expedia
The pros: food was good, small but nice beach, and watersports were included.
The cons: outdated, hot water was hit and miss, some staff weren't the friendliest, and sliding doors to patio required a massive effort to open.
Commentaires de Gestion de l’hôtel
4 août 2024 par CB, Gestion de l’hôtel
Dear Kenneth,Thank you for your feedback on your experience during your recent stay with us.We appreciate your positive comments and will certainly review the areas of concern mentioned with the team, as we continually strive to improve our product and services.The hotel is due for renovations come February 2025.Thank you again for choosing Crystal Cove.Sincerely,
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2024 par CB, Gestion de l’hôtel
Dear Dwayne,We were sorry to learn that we did not meet your expectations during your recent stay with us.Please accept our apology for any inconvenience caused.We will share your review with the team, as we continually strive to improve our product and services to our valued customers.Sincerely
