Note fondée sur 53 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,4 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2024 sur Expedia
Spacious super clean well stocked including a washer and dryer. Nice walk to Asian botanical
Although no designated parking there are parking garages and meters close by
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Kasa Downtown Des Moines, Gestion de l’hôtel
Hi Robert,Thank you for sharing your positive experience with us! We're delighted that you found the property spacious, exceptionally clean, and well-equipped with amenities such as a washer and dryer. The convenient location with nearby parking options added to your experience. We look forward to welcoming you back!Best regards,Team Kasa
par un voyageur
Publié le 22 juin 2024 sur Expedia
The apartment’s “bedrooms” were not private, they had large gaps between the wall and the ceiling, and they did not have windows or a second means of egress, They do not meet the legal definition of bedrooms.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Kasa Downtown Des Moines, Gestion de l’hôtel
Hi Edward, We appreciate you sharing your observations about the bedrooms in the apartment. Your feedback plays a crucial role in our commitment to providing a secure and comfortable stay for our guests. We apologize for any inconvenience you experienced due to the gaps and lack of ventilation in the bedrooms. Please rest assured that we take your comments seriously and will evaluate the situation to ensure compliance with safety standards. Your feedback is highly valued. Thank you, Edward. Sincerely, Team Kasa
par un voyageur
Publié le 19 avr. 2024
Commentaires de Gestion de l’hôtel
9 mai 2024 par Kasa Downtown Des Moines, Gestion de l’hôtel
Hi Emma,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
par un voyageur
Publié le 15 avr. 2024 sur Expedia
It is nice, roomy, and reasonable.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Kasa Downtown Des Moines, Gestion de l’hôtel
Hi Michael, We are thrilled to hear that you enjoyed your stay at Kasa Downtown Des Moines and found it to be nice, roomy, and reasonably priced. Your kind words mean a lot to us, and we are glad that you had a pleasant experience with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful stay in the future! Best regards, Team Kasa
par un voyageur
Awful! Garage Door Heard LOUDLY all hours
Publié le 8 avr. 2024 sur HotelsTERRIBLE. Stayed in a unit on the first floor. Could hear and FEEL the parking garage door open every. Single. Time. anyone drove in or out. All hours of the night and morning. Impossible to sleep through, which was awful. DO NOT stay here if you actually want to sleep thru the night.
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Kasa Downtown Des Moines, Gestion de l’hôtel
Dear Jennifer, We deeply apologize for the inconvenience caused by the noise coming from the garage door during your stay at Kasa. Your feedback is highly valuable to us, and we want to assure you that we are taking immediate steps to fix this issue. We aim to ensure that all our guests have a peaceful and comfortable stay with us. Please know that your comfort and satisfaction are our topmost priorities. We remain committed to providing a serene environment for all our guests. Sincerely, Team Kasa
par un voyageur
Publié le 4 avr. 2024 sur Expedia
Great location for Event Center shows. Traffic noise outside to be expected - ear plugs provided was a plus!
The window was stuck open... took a lot of effort for 2 of us to close it.
The king size bed was very loud and creaky - any movement in the bed would wake you.
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Kasa Downtown Des Moines, Gestion de l’hôtel
Hi Mark, Thank you for choosing Kasa Downtown Des Moines for your recent stay and for taking the time to share your experience. We are delighted to hear that you found our location convenient for Event Center shows. We apologize for the inconvenience caused by the traffic noise and the issues with the window and bed. Rest assured, we will immediately work on fixing the window and addressing the bed noise to ensure a peaceful and comfortable stay for all our guests. Best regards, Team Kasa
par un voyageur
Publié le 1 avr. 2024 sur Expedia
Parking is not provided. This was our biggest issue. There are metered spots on the street with limitations and parking garages within walking distance, but the lack of parking was annoying. Otherwise the property was fantastic! Newly updated, clean and comfortable. We enjoyed our stay, but next time I will look for a property that includes onsite parking.
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Kasa Downtown Des Moines, Gestion de l’hôtel
Hi Diane,We truly value your detailed feedback regarding the parking situation during your stay. It's delightful to hear that you found Kasa fantastic, newly updated, clean, and comfortable. We understand the inconvenience the lack of onsite parking caused you, and we will take this into consideration to enhance our guest experience further. Your satisfaction is our top priority, and we look forward to the opportunity to welcome you back for an even more enjoyable stay.Best regards,Team Kasa
par un voyageur
Amazing value
Publié le 29 mars 2024 sur HotelsThe checkin process was so easy and the apartment was an awesome space. We were able to spread out and not feel scrunched like in a hotel. Cheaper than the nearby hotels too!
Commentaires de Gestion de l’hôtel
31 mars 2024 par Kasa Downtown Des Moines, Gestion de l’hôtel
Hi Rhea, We are delighted to hear that you found great value during your stay at Kasa Downtown Des Moines. It's wonderful to know that the check-in process was seamless for you and that you enjoyed the spacious apartment, providing you with the comfort and freedom to relax. Your kind words about our pricing in comparison to nearby properties are truly appreciated. We strive to offer exceptional experiences at competitive rates, and we are thrilled that we could exceed your expectations. Thank you for choosing us, and we cannot wait to welcome you back for another fantastic stay! Best regards,Team Kasa
par un voyageur
Publié le 25 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 mars 2024 par Kasa Downtown Des Moines, Gestion de l’hôtel
Hi Jana,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
par un voyageur
Fabulous stay!
Publié le 24 mars 2024 sur HotelsPerfect stay. Great location. Beautiful apartment. Wonderful value
Commentaires de Gestion de l’hôtel
28 mars 2024 par Kasa Downtown Des Moines, Gestion de l’hôtel
Hi Michael, We are absolutely delighted to hear that you had a fabulous stay at Kasa Downtown Des Moines! It warms our hearts to know that you found the location perfect, the apartment beautiful, and the value wonderful. Your kind words motivate us to continue providing exceptional experiences for our guests. See you back soon! Best regards, Team Kasa
