Note fondée sur 185 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,3 Service et personnel
2,9 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024
Over all it wasn’t a bad place to stay. The water park and arcade were really nice but every time you asked the staff a question the answer was “I don’t know it’s not my job” the breakfast was absolutely terrible and only offered burnt breakfast pizza and oranges. When we asked for extra blankets we got told there wasn’t any.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par cd, Gestion de l’hôtel
Thank you for your feedback. I will share this with our staff.
par un voyageur
Publié le 30 sept. 2024
I was hesitant with all the reviews, but overall, for the price, we had a good stay.
Check in: we did online check in that was sent to us, but still had to wait in line in the lobby for keys and our room was not ready at check in time. They finally found us a different room.
I can tell you one woman was down there upset as she found bedbugs and none of the staff knew what to do or would try to accommodate her. Another man was upset no one had come to see if he needed his room cleaned for 3 days and was told he needed to hang a sign outside his door, which no one gave him.
Our room: it was clean and there was a staff member checking on it when we arrived. The hallway smelled of marijuana, but that really is not their fault, but not sure if anyone addressed it either. Someone else told me later their room had rose petals on the floor and food in frig, so not always clean.
Waterpark: crowded (but again, not their fault), but still places to play. Hot tub for adults only but jets did not work.
Breakfast: in the bar area and it consists of breakfast pizza, a bowl of fruit, juice, and coffee. Not a lot of choices, but overall good. They had trouble keeping up on the pizza with as many people in there to eat.
I think this hotel could be really nice, but I feel maybe Ramada needs to step in, train the employees better, It is cheaper than many around the area and has more to do in the hotel. You will take your chances staying there.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par cd, Gestion de l’hôtel
Thank you for your feedback. I will share this with our staff.
par un voyageur
Publié le 5 sept. 2024
Needs some more improvement
Commentaires de Gestion de l’hôtel
22 oct. 2024 par cd, Gestion de l’hôtel
Thank you for your feedback. I will share this with our staff.
par un voyageur
Publié le 29 août 2024 sur Expedia
The suite was spacious and the bed was comfy, but the carpet was worn and in rough shape. We were there for the water park and the kids loved it! The food onsite was mediocre, but convenient. Overall a good stay for one night considering that this is a 3 star hotel.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par cd, Gestion de l’hôtel
Thank you for your feedback. I will share this with our staff.
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par cd, Gestion de l’hôtel
Thank you for your feedback. I will share this with our staff.
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par cd, Gestion de l’hôtel
Thank you for your feedback. I will share this with our staff.
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par cd, Gestion de l’hôtel
Thank you for your feedback. I will share this with our staff.
par un voyageur
Publié le 26 août 2024 sur Expedia
Staff was wonderful
Commentaires de Gestion de l’hôtel
22 oct. 2024 par cd, Gestion de l’hôtel
Thank you for your feedback. I will share this with our staff.
par un voyageur
Not worth it for the waterpark
Publié le 25 août 2024 sur HotelsWe booked this hotel specifically for the waterpark, being that we were visiting from out of town and thought it would be a great way to spend time with family.
Tl;dr on this review is - if your expectations are low and you don't experience sensory issues, this is probably fine.
*The Waterpark*
When we arrived, it was a Saturday - the waterpark was packed and the lifeguards were fairly attentive. The park fixtures had definitely seen better days, and were showing signs of disrepair (peeling paint, parts repaired with duct tape); however, the staff was cleaning regularly.
Our final day there, the waterpark was closed because of no lifeguard staffing. My frustration with this was not because of it being closed, but because of how it was communicated- which is that it wasn't. We found out by overhearing the staff telling another guest asking about waterpark hours for the day. Nothing had been texted to guests or posted on pool entrances, etc. I just kept thinking, what if you booked this hotel for today only, showed up with your family excited to spend time at the waterpark, only to find out it was closed.
*The Rooms*
Poorly maintained, poorly upkept. There were hunks out of wood funiture, deep staining on fabrics, walls, and ceilings, and the room smelled strongly of smoke even though they were non-smoking rooms.
*Breakfast*
There was free breakfast at the on-site restaurant. The food was meh, and the restaurant space itself left much to be desired (one word: sticky).
Commentaires de Gestion de l’hôtel
22 oct. 2024 par cd, Gestion de l’hôtel
Thank you for your feedback. I will share this with our staff.
par un voyageur
Publié le 21 août 2024 sur Expedia
Shower didn't work in the riom sounded like pipe busted in the wall so we changed rooms then that one reeked of straight Mold. Sobwe asked for another one... this one had no phone in it and the hairdryer didnt work but by that point we were exhausted and stayed put... Seems like theres alot of things short cutted there. No welcome book W/ list of phones # and Restaurants. The pizzaria
