Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Ross Wallace, Gestion de l’hôtel
Thank-you so much for sharing your feedback! We are excited to welcome you back during your next stay in Des Moines!
par un voyageur
Publié le 23 août 2024 sur Expedia
Hotel is in a great location. We stayed a Saturday night so parked on the street that is free after 9 and Sundays. Walked in the lobby and it smelled of cigarette smoke and musty. Front desk was friendly. Got to our room also had a weird odor but tolerable. Bed was comfortable.. bathroom was tiny. Great for a 1 day quick stay but everything costs extra.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Ross Wallace, Gestion de l’hôtel
Thank-you so much for sharing your feedback from your recent stay with us. We have shared your comments with our housekeeping team so that they can better address for our guests moving forward. We hope to have the opportunity to welcome you back during your next visit to Des Moines!
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Ross Wallace, Gestion de l’hôtel
Thank-you so much for sharing your feedback! We are excited to welcome you back during your next stay in Des Moines!
par un voyageur
Publié le 15 août 2024 sur Expedia
Another great stay.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Ross Wallace, Gestion de l’hôtel
Thank-you so much for sharing your feedback! We are excited to welcome you back during your next stay in Des Moines!
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Ross Wallace, Gestion de l’hôtel
Thank-you so much for sharing your feedback! We are excited to welcome you back during your next stay in Des Moines!
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Ross Wallace, Gestion de l’hôtel
Thank-you so much for sharing your feedback! We are excited to welcome you back during your next stay in Des Moines!
par un voyageur
Treat all your customers equal
Publié le 11 août 2024 sur HotelsCustomer service was severely lacking, they treated me like I didn't belong there because I was wearing fancy business attire and were super rude as a result. Didn't service the room even when I had called down asking for an afternoon service and they assured me they would.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Ross Wallace, Gestion de l’hôtel
Thank-you so much for sharing your feedback from your stay during this year's Iowa State Fair. Our team takes great pride in providing an exceptional stay, and it sounds like we failed to meet your expectations during this particular visit. Your comments have been shared with our management team in order that they can be address and corrected for future stays.
par un voyageur
Publié le 10 août 2024 sur Expedia
The staff were excellent! Very helpful, remembered us and our needs. The only issue was that our flights were delayed such that we didnt arrive until the next morning. We called the hotel twice to alert them each time of our delays but when we didn’t show at the original time they apparently canceled our reservation. They did find a room for us but it smelled either of stale cigarettes or some bad smell. I was at wit’s end with no sleep and Staff let us sleep while they searched for another room and then called us ( at the time we had stated we would be waking up) and got us a better room. All was great after that.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Ross Wallace, Gestion de l’hôtel
Thank-you so much for sharing your feedback regarding your recent stay. We appreciate your comments, and have addressed with the team so that the automated no-show process can be better communicated and understood in the event this is encounted by others in the future. We are so happy to hear that you were able to end on a happier note, and we hope to have the opportunity to welcome you back to the city!
par un voyageur
Publié le 10 août 2024 sur Expedia
Great area
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Ross Wallace, Gestion de l’hôtel
Thank-you so much for sharing your rating of your recent stay! Our team takes great pride in providing an exceptional stay for our visiting guests, and it appears we may have fallen short somewhere. If you have any additional feedback you would like to share, please don't hesitate to let us know.
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Ross Wallace, Gestion de l’hôtel
Thank-you so much for sharing your rating from your August stay! We always love to hear from our guests and to know how we can do better next time. It appears we may have fallen short of expectations in some form or fashion, and would love to hear how we can improve for next time. If you have any specific items you would like to share, please don't hesitate to let us know.
