2/10 – Terrible
Trish B.
10 oct. 2024
Points faibles : Propreté
Where to begin....
We arrived at the house at 4. Informed it won't be ready until 5pm. When we get into the house, about 2 feet of the blinds in the front windows are missing and you can see straight in the house. The only rooms that didn't have broken/ missing blinds was the master bedroom and one of the other bedrooms. Next, the yard had not been mowed in at least over 1 month. This ad states "3 bedroom beach house with pool!" This is the ONLY reason I booked this property.... the pool. When we went out back to see the pool it was green with algae. I immediately reached out to the host to inform him. He said it was maintained regularly but then he looked at his pool report and reached out to his pool company. This message was relayed on Sunday when we arrived. I was told the pool company would be there on Monday and come every day until fixed. He also said "they will probably not be able to get the pool in swimming condition until at least 3 days from now based on the report I'm looking at. Can you send me a picture as well and I will obviously issue a partial refund depending on how long it takes to get it right. I'm very sorry for this". The pool company showed up on Tuesday. Came every day. The pool finally cleared up Friday morning, check out day.I have yet to receive any kind of a refund from this host. I strongly feel as if I have been scammed by this host and don't know how anyone would expect me to feel differently. I DO NOT recommend this property at all.
Trish B.
Séjour de 5 nuits en septembre 2024