Note fondée sur 120 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,6 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 sept. 2024 sur Expedia
They didn't clean me or change the towels. I always had the same ones and they charged me more than $250 just for cleaning. The apartment inside is all patched up with paint. I asked for a room facing the ocean and they didn't give it to me. More attention is needed for people who are Latinos because they serve Americans better.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Emerald Grande Management , Gestion de l’hôtel
Hello Carlos,Thank you for reaching out and sharing your feedback with us. We are truly sorry to hear about your experience during your recent stay at our property.After reviewing your reservation, I see that you were charged a departure clean fee of 120, which is a standard fee included for all of our condos to ensure they are properly cleaned for the next guest's arrival. We apologize if there was any confusion regarding this charge.Regarding your room request for a view facing the ocean, I see that you reserved a two-bedroom, two-bathroom condo overlooking the pool with a partial view of the Gulf. We strive to accommodate all guest requests to the best of our ability, and we apologize if your preferred room type was not available at the time of your stay.We appreciate your feedback and will take your comments into consideration as we continue to improve our services for all of our guests. If there is anything else we can assist you with, please do not hesitate to reach out to us.Thank you for choosing to stay with us.Warm regards,
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Emerald Grande is a great place to stay with family. The pool accessibility and ease to reach HarborWalk make it very convenient and easy to keep the child and wife happy. The rooms are nice and big and clean.
par un voyageur de Bastrop
Publié le 13 juin 2024 sur Expedia
Price was ok. Rooms were fine. Service was ok but not resort quality. Beach was good. Like the calm water for kid. Like the beach chairs. Fun with food vendors on boats. Room service is a waste at beach. Food arrived cold.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Emerald Grande Management , Gestion de l’hôtel
Thank you for taking the time to provide feedback on your recent stay at our resort. We are sorry to hear that you found the service and room quality to be lacking resort standards. Please know that we take your feedback seriously and will address these concerns with our team to ensure improvements are made.We value your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
par un voyageur
Beautiful Resort
Publié le 8 juin 2024 sur HotelsThis was a really beautiful resort. I loved the location and the cleanliness of the hotel. The only complaint I have is that they seemed really frugal about towels and one front desk worker had an attitude.
Commentaires de Gestion de l’hôtel
10 juin 2024 par Emerald Grande Management , Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the beautiful resort, its location, and the cleanliness of the hotel. We appreciate your kind words.We are sorry to hear about your experience with the towels and the front desk. Please rest assured that we take your feedback seriously and will address these issues with our team to ensure a better experience for all our guests in the future.Thank you once again for choosing to stay with us and for sharing your thoughts. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 7 juin 2024 sur Expedia
Great place for the family to enjoy the beach and amenities. Clean and spacious condos. Lots to do for all at the resort and around the harbor area. Great food and drink opportunities.
Commentaires de Gestion de l’hôtel
10 juin 2024 par Emerald Grande Management , Gestion de l’hôtel
Thank you for your kind words about our resort and the amenities we offer. We are delighted to hear that you and your family enjoyed your stay with us and found our condos to be clean and spacious. We truly appreciate your feedback and hope to welcome you and your family back to our resort soon. Please do not hesitate to reach out if you have any questions or need assistance with your future reservations.
par un voyageur
Publié le 4 juin 2024 sur Expedia
Everything was within walking distance.
Commentaires de Gestion de l’hôtel
10 juin 2024 par Emerald Grande Management , Gestion de l’hôtel
We are happy to hear that you found the location convenient for your needs. We look forward to welcoming you again in the future.
par un voyageur
Publié le 3 juin 2024 sur Expedia
Absolutely loved our unit, the property and Harbour walk. One of our better vacations. Will be going back and highly recommend.
Commentaires de Gestion de l’hôtel
10 juin 2024 par Emerald Grande Management , Gestion de l’hôtel
Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you absolutely loved your unit, the property, and Harbor Walk during your recent vacation. It is always our goal to provide our guests with a memorable and enjoyable experience, and we are pleased to hear that we were able to do so for you.We truly appreciate your recommendation and are so glad to hear that you will be returning in the future. We look forward to welcoming you back and providing you with another wonderful stay.
par un voyageur de Toomsuba
Publié le 18 avr. 2024 sur Expedia
par un voyageur
Publié le 31 mars 2024 sur Expedia
There was an issue with the room and the frond desk attendance was rude and not willing to help. Blame Expedia and I had to escalate to management to be able to get a satisfactory solution.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Emerald Grande Management , Gestion de l’hôtel
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced during your recent stay. Providing exceptional customer service is our top priority, and we regret that you did not receive the level of service you deserve.We understand your frustration and disappointment with the situation involving the room and the front desk attendance. Please know that we take your feedback seriously and will address this matter with our team to ensure that it does not happen again in the future.We appreciate your patience and understanding as we work to resolve this issue. If there is anything else we can do to make it right, please do not hesitate to let us know.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 29 mars 2024 sur Expedia
Two hours after we left we received a very rude phone call we were going to be charged $150 for pool towel cards we didn’t return at their front counter. We left them on the in our room but feel uneasy as the property never told us of this rule, emailed any check out information or this included on their papers we received. Most of their staff were very kind but this particular phone call interaction was very unpleasant. I’m nervous about additional fees. Also beach is not as good as other beaches the area offers. Wanted to purchase a Wyndham timeshare but hesitant after staying this time.
Commentaires de Gestion de l’hôtel
30 mars 2024 par Emerald Grande Management , Gestion de l’hôtel
Hi Jennifer, Thank you for sharing your feedback with us. I want to apologize that this process regarding our towel card return policy was not explained to you on your arrival. We will coach our staff to ensure we are better guiding our guests. Here at the Emerald Grande, our guests are our top priority and I want to apologize again for any unsatisfactory customer service you may have experienced. We hope you give our property another chance to rectify this mishap.
