Note fondée sur 190 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
2,8 Service et personnel
2,4 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
mauvaise atmosphère
Publié le 11 sept. 2015 sur Expedia
Pour : rien
Contre : nettoyer les draps
je n,ai pas apprécier cet hotel personnel peu acceuillant et chambre ou régnait une odeur nauséabonde.
par un voyageur
Publié le 6 sept. 2022 sur Expedia
It is not clean and worst
Commentaires de Gestion de l’hôtel
10 sept. 2022 par Guest Relations, Gestion de l’hôtel
Dear Shravan,It's unfortunate to hear that the cleanliness of our accommodations failed to impress you and that you didn't have a great time with us overall. Rest assured, our housekeeping team will look into all your comments as soon as possible and make changes where necessary. Please consider coming back to give us another chance later down the road.
par un voyageur
Publié le 4 mai 2022 sur Expedia
Di room was nice. No trash basin or kups, so dat made it eco-friendly. Microwave and fridge was good, although fridge had food in it from previous persons.
Commentaires de Gestion de l’hôtel
11 mai 2022 par Guest Relations, Gestion de l’hôtel
Thank you for your feedback, we really appreciate it! We apologize for the fridge, I am sure it was just an oversight, however I will let the manager know to remind the housekeeping to be diligent when cleaning! Thank you also for your business, we hope to see you again sometime!
par un voyageur
Publié le 28 mars 2022 sur Expedia
The first room I received was dirty, they transferred me to what they said was their only other room available, which neither heat nor the a/c worked in. By the time i got settled in it was 230 AM, and they offered me a 20$ refund for that night and a transfer the next. Still haven’t received the refund.
Commentaires de Gestion de l’hôtel
2 avr. 2022 par Guest Relations, Gestion de l’hôtel
Dear Tomas,
We understand that we should've gotten your room right the first time, and we sincerely apologize for our shortcomings. Our team is committed to guest satisfaction, so know that we will seize this opportunity to address your concerns and improve our diligence moving forward. Thank you for your feedback.
par un voyageur
What a joke
Publié le 8 mars 2022 sur HotelsWe arrived after booking a jacuzzi suite through hotels.com. We were told they dont use hotels.com and they dont have jacuzzi suites, and then was given a number for Expedia to call for a refund. Total disappointment.
Commentaires de Gestion de l’hôtel
11 mars 2022 par General Manager, Gestion de l’hôtel
Dear James,
Thank you for taking the time to leave us your feedback on your recent visit. Please accept our apologies for any misinformation or miscommunication surrounding our rooms or your reservation. We'll discuss your comments internally to ensure this doesn't happen again in the future. Thanks again, and we wish you all the best.
par un voyageur
Publié le 5 mars 2022 sur Expedia
Commentaires de Gestion de l’hôtel
30 juin 2022 par Guest Relations, Gestion de l’hôtel
Thank you for your business and your feedback, they both mean a great deal to us and we look forward to your return.
par un voyageur
Publié le 25 nov. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
26 nov. 2021 par GM, Gestion de l’hôtel
Thanks for your feedback.
par un voyageur
Publié le 21 juill. 2021 sur Expedia
This room was filthy, had a smell and carpet was dirty! The jacuzzi mirror had stains and and the jacuzzi itself was dirty . Tub was dirty, no tissue, toilet was yellow, bathroom floor was muddy, bathroom sink was stopped up, bedsheets had stains, AC DID NOT WORK!! I was charged an extra $17 bucks because they said they said expedia under charges the customers! I was disgusted and could not leave fast enough! I want a refund! Never stay there! The worst part, no one cared!
Commentaires de Gestion de l’hôtel
23 juill. 2021 par GM, Gestion de l’hôtel
Thank you for taking the time to express the issues you experience during your stay. If you are ever in the area we would love for you to give us another try. Cleanliness is our top priority.
par un voyageur
Publié le 18 juill. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2021 par GM, Gestion de l’hôtel
Thanks for taking the time to express how your stay was with us. If you are ever in the area again please give us another try.
par un voyageur
Publié le 18 juin 2021 sur Expedia
It was 87 in my room with no functioning AC unit. The room was absolutely filthy. Owners Couldn't even go get a cheap toilet paper roller for the room. The worst was when you contact Red Lion for help. They rmail you and tell you its and independent franchise of their parent company. If you are traveling don't stay here. You have been warned.
Commentaires de Gestion de l’hôtel
22 juin 2021 par GM, Gestion de l’hôtel
We are so sorry to hear about your experience. If you are ever in the are again we would love for you to give us another try.
