Ratings based on 190 Guest Reviews
Hear it directly from our travellers
2.3 Room cleanliness
2.8 Service & staff
2.4 Room comfort
2.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 6, 2022 on Expedia
It is not clean and worst
Comment from Hotel Management
Sep. 10, 2022 by Guest Relations, Hotel Management
Dear Shravan,It's unfortunate to hear that the cleanliness of our accommodations failed to impress you and that you didn't have a great time with us overall. Rest assured, our housekeeping team will look into all your comments as soon as possible and make changes where necessary. Please consider coming back to give us another chance later down the road.
by A traveller
Posted May 4, 2022 on Expedia
Di room was nice. No trash basin or kups, so dat made it eco-friendly. Microwave and fridge was good, although fridge had food in it from previous persons.
Comment from Hotel Management
May 11, 2022 by Guest Relations, Hotel Management
Thank you for your feedback, we really appreciate it! We apologize for the fridge, I am sure it was just an oversight, however I will let the manager know to remind the housekeeping to be diligent when cleaning! Thank you also for your business, we hope to see you again sometime!
by A traveller
Posted Mar. 28, 2022 on Expedia
The first room I received was dirty, they transferred me to what they said was their only other room available, which neither heat nor the a/c worked in. By the time i got settled in it was 230 AM, and they offered me a 20$ refund for that night and a transfer the next. Still haven’t received the refund.
Comment from Hotel Management
Apr. 2, 2022 by Guest Relations, Hotel Management
Dear Tomas,
We understand that we should've gotten your room right the first time, and we sincerely apologize for our shortcomings. Our team is committed to guest satisfaction, so know that we will seize this opportunity to address your concerns and improve our diligence moving forward. Thank you for your feedback.
by A traveller
What a joke
Posted Mar. 8, 2022 on HotelsWe arrived after booking a jacuzzi suite through hotels.com. We were told they dont use hotels.com and they dont have jacuzzi suites, and then was given a number for Expedia to call for a refund. Total disappointment.
Comment from Hotel Management
Mar. 11, 2022 by General Manager, Hotel Management
Dear James,
Thank you for taking the time to leave us your feedback on your recent visit. Please accept our apologies for any misinformation or miscommunication surrounding our rooms or your reservation. We'll discuss your comments internally to ensure this doesn't happen again in the future. Thanks again, and we wish you all the best.
by A traveller
Posted Nov. 25, 2021 on Hotels
Comment from Hotel Management
Nov. 26, 2021 by GM, Hotel Management
Thanks for your feedback.
by A traveller
Posted Jul. 21, 2021 on Expedia
This room was filthy, had a smell and carpet was dirty! The jacuzzi mirror had stains and and the jacuzzi itself was dirty . Tub was dirty, no tissue, toilet was yellow, bathroom floor was muddy, bathroom sink was stopped up, bedsheets had stains, AC DID NOT WORK!! I was charged an extra $17 bucks because they said they said expedia under charges the customers! I was disgusted and could not leave fast enough! I want a refund! Never stay there! The worst part, no one cared!
Comment from Hotel Management
Jul. 23, 2021 by GM, Hotel Management
Thank you for taking the time to express the issues you experience during your stay. If you are ever in the area we would love for you to give us another try. Cleanliness is our top priority.
by A traveller
Posted Jul. 18, 2021 on Hotels
Comment from Hotel Management
Jul. 23, 2021 by GM, Hotel Management
Thanks for taking the time to express how your stay was with us. If you are ever in the area again please give us another try.
by A traveller
Posted Jun. 18, 2021 on Expedia
It was 87 in my room with no functioning AC unit. The room was absolutely filthy. Owners Couldn't even go get a cheap toilet paper roller for the room. The worst was when you contact Red Lion for help. They rmail you and tell you its and independent franchise of their parent company. If you are traveling don't stay here. You have been warned.
Comment from Hotel Management
Jun. 22, 2021 by GM, Hotel Management
We are so sorry to hear about your experience. If you are ever in the are again we would love for you to give us another try.
by A traveller
Posted May 18, 2021 on Expedia
Very poor lighting in room, dirty bathroom, dirty carpet, smell of smoke in room
Comment from Hotel Management
May 18, 2021 by GM, Hotel Management
Guest, We are so sorry about your experience. If you would like to discuss this matter further please contact our office directly.
by A traveller
Posted May 17, 2021 on Hotels
Comment from Hotel Management
May 18, 2021 by GM, Hotel Management
Thanks for the feedback.
