Ratings based on 1,159 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from COLUMBUS
Posted Oct. 18, 2024
Comment from Hotel Management
Oct. 19, 2024 by General Manager, Hotel Management
Dear Allan, We are thrilled you had an excellent stay at Baymont Inn & Suites Detroit Airport/Romulus, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us. Best Regards, Sarah Barnhart, General Manager
by A traveller
Posted Oct. 12, 2024
So impressed with the helpful staff. I believe Olivia is the name of the young lady that worked the front desk and she was exceptional in providing over the top customer support.
Comment from Hotel Management
Oct. 13, 2024 by General Manager, Hotel Management
Dear John, We are flattered by your very kind review of Baymont Inn & Suites Detroit Airport/Romulus. Team members like Olivia are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we look forward to welcoming you again soon.Best Regards,Sarah BarnhartGeneral Manager
by A traveller
Posted Oct. 11, 2024
Would never book again. Dirty linens, dusty room, smelled like mildew. Very disappointing for a supposed Wyndham property.
Comment from Hotel Management
Oct. 13, 2024 by General Manager, Hotel Management
Dear Brian, Our goal is to provide clean and fresh accommodations to all our guests; therefore, we regret that this was not your experience. We apologize for the cleanliness issues that you encountered during your time with us, and we can understand the frustration this caused. We take the upkeep of our property seriously, and we appreciate you bringing this to our attention. We will address this with our housekeeping associates to ensure this is not repeated, and we are grateful for your valuable feedback. We hope you will give us another opportunity to deliver you the exceptional stay that you should always expect from us.Best Regards,Sarah BarnhartGeneral Manager
by A traveller
Posted Oct. 10, 2024
Nice staff, good breakfast, convenient location
Comment from Hotel Management
Oct. 11, 2024 by General Manager, Hotel Management
Dear Martin, We are delighted that you like our hardworking associates and enjoyed our breakfast options at Baymont Inn & Suites Detroit Airport/Romulus. Thank you for the high rating. It is also our pleasure to know that you found our prime location to be perfect for our plans. We invite you to stay with us the next time you are in the area.Best Regards,Sarah Barnhart,General Manager
by A traveller
Posted Aug. 22, 2024 on Expedia
Comment from Hotel Management
Aug. 24, 2024 by General Manager, Hotel Management
Dear Brianna, All of us at Baymont Inn & Suites Detroit Airport/Romulus appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Best Regards,Sarah BarnhartGeneral Manager
by A traveller
Posted Aug. 21, 2024 on Expedia
This was much nicer than other Baymont properties I have stayed at. The airport is nearby, but the sound is not terrible. Housekeeper was helpful when I needed towels, but I didn’t catch her name.
Comment from Hotel Management
Aug. 24, 2024 by General Manager, Hotel Management
Dear Matthew, We are happy you enjoyed your time with us at Baymont Inn & Suites Detroit Airport/Romulus and liked our convenient location to the airport. We also appreciate you recognizing our housekeeping staff. Every team member is integral to the service we offer, and we thank you for praising their efforts. Thank you for your review, and we hope you will choose us the next time you visit the area. Best Regards,Sarah BarnhartGeneral Manager
by A traveller
Posted Aug. 20, 2024 on Expedia
Front desk personnel greet you morning noon & night .simple but very appreciative of the effort. Can’t speak to morning food option but I’m guessing pretty decent as both morning many people were enjoying it. First room had personal belongings so don’t think I should have been assigned room . Next room not what I had booked but they asked if I cared & it was ok. I like that she asked vs just assumed would work . That room bed comfy , pillows ok , ceiling in restroom peeling, don’t suggest walking on carpet barefoot , I know they vacuum it’s just older & looks like needs a deep clean or be replaced. Not frayed so not a hazard. The soap & shampoo was nice touch . Ac worked great. The towels don’t look all that inviting but let me tell you they were clean , soft & didn’t smell chemical like… so good job on the towels & sheets ! Parking lot had plenty of lights, thanks cause I came in late both nights & I didn’t feel like I was in a sketchy situation. But I can tell you patrons were smoking and drinking on property but not being rude or loud so I didn’t care . I’m a Wyndam reward member it it does anger me that it’s cheaper to use a site to get better rate than to book direct , means I don’t earn points but $ is $ & I’m not spending more to earn points to maybe get 1 free night a year , not really free cause I can take the savings to get a night . The lady at desk didn’t really know much about Wyndam rewards . I only mentioned cause there was an issue w booking.overall ok stay .
Comment from Hotel Management
Aug. 22, 2024 by General Manager, Hotel Management
Dear Shireen, Thank you for taking the time to share your detailed review of your time with us. We are glad you enjoyed most of the aspects of your stay. However, we are sorry for the inconvenience you encountered with your initial accommodations. We will address this with our team to ensure it is not repeated in the future. We also regret your disappointment regarding the Wyndham Reward points. We will share these concerns with the appropriate individuals within our organization as we always strive to enhance our overall guest experience. We appreciate your feedback and are very grateful for your patience. We hope to welcome you again on your next visit to our area.Best Regards,Sarah BarnhartGeneral Manager
by A traveller
Posted Aug. 15, 2024 on Expedia
Great staff.
Good price for overnight stay
Comment from Hotel Management
Aug. 17, 2024 by General Manager, Hotel Management
Dear Mary, Thank you for your kind words about our staff and the value of your stay. We are glad to hear that you found our pricing favorable. We look forward to welcoming you back to Baymont Inn & Suites Detroit Airport/Romulus in the future and ensuring an even better stay. Thank you again for your feedback.Best Regards,Sarah BarnhartGeneral Manager
by A traveller
Posted Aug. 14, 2024 on Expedia
The employee (Chelsea) who checked us in was fantastic. You are lucky to have her as one of your staff. She was very friendly and helpful! Sara at check out was great too.
Comment from Hotel Management
Aug. 15, 2024 by Sarah Barnhart General Manager, Hotel Management
Dear Lynne, Thank you for this outstanding review and for selecting Baymont Inn & Suites Detroit Airport/Romulus for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as Chelsea and Sara; we'll be sure to share your kind words with them as well as our entire team. It was a pleasure hosting you, and we do hope to see you again soon.Best Regards,Sarah BarnhartGeneral Manager
by A traveller from st thomas
Posted Aug. 13, 2024 on Expedia
It was just okay. Quiet and shuttle to the airport
Comment from Hotel Management
Aug. 15, 2024 by Sarah Barnhart General Manager, Hotel Management
Dear Lynda, Although your rating does not reflect your review, we are pleased to know you enjoyed our peaceful property and convenient shuttle service. It was a pleasure hosting you, and we hope to have the chance to do so again in the future.Best Regards,Sarah BarnhartGeneral Manager
