Note fondée sur 891 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Horrible hotel. Book somewhere else!
Publié le 13 août 2023 sur HotelsThis hotel was terrible. They did not have the room that we booked even if the hotel wasn’t full. Guests checking before and after were also told they did not have the room they booked. The place was dirty and we had to make our own bed.
The pool area was unclean. There were people not staying at the hotel that were roaming in the hallways at night and were eating the breakfast.
Commentaires de Gestion de l’hôtel
23 août 2023 par GM, Gestion de l’hôtel
Sorry for the inconvenience. We are currently trying to work on our property
par un voyageur
Publié le 15 nov. 2021 sur Expedia
Very nice staff, they do everything they can to please you.
However, the traffic was a bit noisy because the room was on the side of the freeway.
Commentaires de Gestion de l’hôtel
20 nov. 2021 par GM, Gestion de l’hôtel
Thank you for staying with us and for your feedback
par un voyageur
À éviter absolument
Publié le 3 avr. 2019 sur HotelsLe général manager ne nous répond pas à nos demandes de remboursement suite à une double facturation.
Commentaires de Gestion de l’hôtel
16 mai 2019 par cs, Gestion de l’hôtel
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
par un voyageur
Méprisant
Publié le 3 avr. 2019 sur HotelsDouble facturation, toujours en attente de remboursement, ça dure depuis plus de deux mois... À fuir.
Commentaires de Gestion de l’hôtel
16 mai 2019 par cs, Gestion de l’hôtel
Please give us a call at the hotel to resolve this issue for you. It should not take that long once a refund is applied. We would be happy to resolve.
thanks,
par un voyageur
Scorned
Publié le 2 avr. 2019 sur HotelsWe are a group of 14 French and stayed at this hotel for 3 nights during the Detroit Auto Show (January 21st to 24th), we booked 7 rooms in May 2018 and paid € 2100 for these 3 nights. Upon our arrival and check-in, the hotel checked out for a second time the three nights which is still € 2100. We noticed this the day of our last day in the Midwest when leaving Chicago to return to France. We contacted by email the general manager to inform him of the situation, he naturally asked us to justify us via our statements of account. We justified our damage and after a lot of exchanges remained mostly unanswered, we learn that our situation is the top priority of GM and that he will commit to pay us back as soon as possible ... Today this It's been two and a half months since we returned home to France, and to date, two rooms out of seven have been reimbursed, since no news, no communication, total disregard, it denotes with a large hotel chain, I find scandalous to take people hostage in this way, it's been almost three months that I have to live with 1500 € of damage. I do not recommend this hotel, go your way, they are serious.
Commentaires de Gestion de l’hôtel
16 mai 2019 par cs, Gestion de l’hôtel
We are happy that we were able to resolve this. I apologize that we were unable to do this in a "faster" fashion. We hope that your group will give us another try next time you are visiting the Detroit area!
par un voyageur
Publié le 18 nov. 2024
It was a pleasant stay and will be revisiting.
par un voyageur
Publié le 7 sept. 2024
par un voyageur
Publié le 23 août 2024 sur Expedia
The bedsheets and room were dirty. We were moved to another room, but the bedsheets were even worse and dirtier than the last. Customer service was great, but cleanliness was lacking
par un voyageur
Publié le 22 août 2024 sur Hotels
par un voyageur
Publié le 22 août 2024 sur Hotels
