Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 juin 2023 par AW, Gestion de l’hôtel
Dear NadineThanks for taking the time to review our hotel, we Truly Happy that you find our staff are helpful .Thanks again and wish to see you soon Thanks
par un voyageur
Publié le 2 janv. 2022 sur Expedia
Moyen comme hôtel et service très décevant
Commentaires de Gestion de l’hôtel
13 janv. 2022 par Customer Care, Gestion de l’hôtel
Thank you for writing a review. We apologize to know that we fell short of your expectations based on the ratings and feedback you've provided. It would be great if you can give us specifics about your experience during your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression in the future.
par un voyageur
Publié le 15 déc. 2024
What a great hotel with beautiful amenities and a fabulous continental breakfast! So many touches to make one feel like they were 'home'. I cannot wait to return the next time we're out that way.
Commentaires de Gestion de l’hôtel
18 déc. 2024 par Manager, Gestion de l’hôtel
Hello Denise,We are thrilled to hear that you enjoyed our beautiful amenities and fabulous continental breakfast during your stay with us. Our team strives to create a 'home away from home' experience for all our guests, and we are delighted that we succeeded in doing so for you. We can't wait to welcome you back on your next visit to the area!
par un voyageur
Publié le 1 oct. 2024 sur Hotels
The refrigerator was dirty and didn’t work. They vacuumed up my bracelets without looking to see if anything was dropped on the floor. Did have some good points as well, but this is the first negative from all the times I’ve stayed there.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Mo, Gestion de l’hôtel
Good Morning Debbie, please give the hotel a call. Your bracelet has been recovered, I called and left a voicemail on 10/1/2024. Please don't hesitate to let myself or the other members of Management know of any concerns you may have. Take Care,Monique P.Assistant General ManagerCountry Inn & Suites Novi
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Breakfast was terrible! Staff at counter was not very friendly.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Matthew, We're disappointed to hear about your experience and apologize for any inconvenience caused. Guest satisfaction is our top priority, and we will address your feedback with the team for improvements. Your comfort and satisfaction are important to us, and we hope to welcome you back for a better stay in the future.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
ABSOLUTELY INCREDIBLE
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Manager, Gestion de l’hôtel
Hello Joshua,We are thrilled to hear that you found your stay with us to be absolutely incredible. Our team works hard to provide a memorable experience for all our guests. Your positive feedback is truly appreciated, and we hope to welcome you back soon for another fantastic stay.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
We have stayed here a few times. Employees are always friendly and helpful. Bed was comfortable and room was clean. Towels are thin and could be replaced. Toilet seat was very loose and I tightened as best I could without tools. Overall this place works great for us.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Karen,We are delighted to hear that you enjoyed the friendly service and comfortable accommodations during your recent stays with us. We appreciate your feedback regarding the towels and toilet seat, which we will be sure to share with our team for future improvements. It's wonderful to know that our hotel meets your needs, and we look forward to welcoming you back again soon.
par un voyageur
Publié le 28 sept. 2024
Comfortable, free breakfast, and a hot tub. Sign for property difficult to read from the busy road… Could easily be improved with a brighter, sign, and or lighting. Overall, a great place to stay :-)
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Beth,We appreciate your positive feedback on our comfortable rooms, free breakfast, and hot tub amenities. Your suggestion regarding the signage will be noted for consideration. We are glad you enjoyed your stay overall and hope to welcome you back in the future!
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Muy biena estancia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello CARLOS,We are stirred to hear that you had a pleasant stay with us. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another wonderful experience.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Roberta,We are delighted to hear that you had a perfect stay with us! We hope to welcome you back soon for another wonderful experience.
