Note fondée sur 901 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,8 Propreté de la chambre
2,5 Service et personnel
2,2 Confort de la chambre
1,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 oct. 2024
The place is filled with down and out locals. The police are there regularly. The place also has been neglected by the owner and needs to be gutted and completely refurbished. I'm surprised the health department hasn't closed it already. Travelocity should not be booking travelers here.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Martin, We appreciate your feedback and take all guest reviews seriously. If you have any further concerns, we recommend reaching out to our management team directly so they can address them accordingly.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Rooms were nasty, our room had holes in the flloor, our toilet paper was stained with a green type of substance. The headboard on the bed had stains and visible liquid stands and to top it all off our room smelled like pee with VISIBLE DIRTY pillow sheets
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Lamia,We appreciate you taking the time to share your feedback with us. I'm sorry to hear about your experience, and I assure you that we're looking into this matter seriously. Please feel free to reach out to our management team to discuss this further and address any concerns you may have.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
this is an OUTDATED ROACH MOTEL and should be closed and TORN DOWN!!!! charged a $50.00 security deposit upon check in with NO EXPLANATION that was NOT mentioned when reservations were booked, we booked double rooms and arrived to the location and they were NOT available, we received an 'upgrade'....that was NOT the case... had to change rooms to try to get a better room after the first night... ended up with a worse room somehow????? I thought false advertising was against basic consumer protection laws...such as you should NOT list stuff that your location does NOT HAVE!!!!! NO wifi, IF they offered breakfast, I WOULDN'T eat it, vending machines in that area looked really sketchy, staff was AWFUL, televisions didn't work properly, barely had a bed in the room, room keys were DEACTIVATED EVERY SINGLE DAY after we prepaid for our stay, you should read the google reviews BEFORE thinking about booking this nightmare, (someone mentioned they were reporting this place to the local news station as a health hazard as I have learned) I assumed that this place would be decent since the other hotels in the area are -- NOPE!!!!! didn't trust the pool, holes in the carpet in the room, smokers at EVERY entrance, the hallways smell of weed smoke, housekeeping only cleans your room AFTER you check out... and from what I can tell... that isn't really done to be honest. I am trying to figure out how this place got a 2.8 star rating on expedia... they shouldn't even be listed as a hotel.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello quilla,We thank you for sharing your experience with us, and we apologize for any inconveniences encountered during your stay. Feedback is essential for us to improve our services, and we will address your concerns with the team for further evaluation. We strive to provide a comfortable and pleasant stay for all our guests and regret to hear that we did not meet your expectations. We appreciate your time and review, and we hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
building reeks of cigarettes, bathroom was gross, the mini fridge sounded like it was leaking coolant in the back (made a loud noise) - I was severely disappointed by the breakfast options (none)
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello John, We are sorry to hear that your experience did not meet your expectations. Please rest assured that your feedback is valuable to us and will be shared with the relevant teams for their review. We strive to continuously improve our services and hope you will consider giving us another opportunity to provide you with a better stay in the future.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Bibi,We're sorry to hear that you didn't fully enjoy your stay. Please feel free to contact us directly with any specific feedback you may have so we can address any concerns and improve our services.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Gwendolyn, We are sorry to hear that your stay did not meet your expectations. Please feel free to contact us directly to discuss any issues you encountered during your time with us. Your feedback is valuable in helping us improve our services.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Asia, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly so we can address any concerns you may have. We value your feedback and would appreciate the opportunity to make things right for you.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Trip hazard at front door wife fell. Staff not concerned. Drain grate pushed in.
Front office and entrance smell like weed.
Took picks of room
Exhaust fan sounds like it's going to fall out. Growls loud and is useless.
Hall ways smell like weed.
Kids selling drugs in parking lot. Chair in room stained and dirty. Had to cover with a blanket.
Coffee maker in room but no coffee. Fridge barely works and is loud.
No continental breakfast. Might be able to find a granola bar.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello John,We're sorry to hear about your experience at our hotel. We take all feedback seriously and will address these concerns with our team. Your detailed feedback helps us improve our services. We encourage you to reach out to our management team directly to discuss your stay further. Thank you for sharing your comments with us.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Nasty, dirty , Roaches
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Pedro,We are sorry to hear about your experience and we take all feedback seriously. Your concerns have been noted, and we recommend contacting our management team directly to address this matter further. Thank you for bringing this to our attention.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
It is ok
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Felisha,We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please don't hesitate to reach out to our management team for further assistance. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.
