Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Le service est incroyable, le lit extrêmement confortable, le design Art Deco très réussi et on s’y sent bien
Commentaires de Gestion de l’hôtel
26 juill. 2024 par General Manager , Gestion de l’hôtel
Dear Dany,Providing a clean and comfortable bed is one of the most important things we can do, and we're glad that yours fit the bill. We're also thrilled you enjoyed our excellent service and aesthetics, and we can't wait to welcome you again to Detroit Metro Airport Marriott.Sincerely,Joe Sefcovic, GM
par un voyageur de Maplewood
Publié le 21 nov. 2024
par un voyageur
Publié le 20 oct. 2024
Bath tub dirty, blankets on bed dirty, no phone cord on the telephone, no tv remote, carpet dirty
Commentaires de Gestion de l’hôtel
21 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Latoshia,We appreciate that you took the time to share your experience with us; however, we do find it very concerning. Providing top-notch accommodations is always our goal, and you can rest assured that all of your feedback will be reviewed with our housekeeping and maintenance teams to ensure that we are meeting our high standards going forward. Thank you, and we hope to have another opportunity to go above and beyond for you in the future.Sincerely,Joe Sefcovic, GM
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Property was nice and while most staff were friendly and helpful, those same qualities were lacking in others. All and all not a bad stay.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Johnathan,Thank you for your review and for giving us a perfect rating. We are thrilled you enjoyed our wonderful property! Your feedback is appreciated and will be shared internally to ensure our high standards are being met all around. We hope to welcome you back for an even better stay soon!Sincerely,Joe Sefcovic, GM
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Front Office Manager, Gestion de l’hôtel
Hello Richard!Thank you for taking the time out to complete this survey. We hope that you come to visit us again soon.
par un voyageur
Publié le 20 août 2024 sur Expedia
I only stayed here for one night as every hotel in downtown detroit was pretty much booked on August 17th.
I checked in pretty late 3 am. Check in staff said my reservation was already cancelled but she would renew my reservations no issue. Hold fee of $20 USD was help on creditcard and water was offered.
Room
we had one king bed and a pull out bed. While the king bed was nice the pull out bed was disgusting. The mattress had no cover so we could see the stains that had incurred on the mattress, and it definitely wasn't pretty. There was brown stains all over which for me is a clear sign that this mattress needs to be replaced.
Staff was nice and gave us sheet covers and blankets but honestly no one would want to sleep on that. We had to put the couch cushion on top and add other things to make it work. Room is tight for 3 people and the bathroom isn't anything fancy.
Staff however was very friendly.
We did not explore pool or do breakfast so can't speak on that
Commentaires de Gestion de l’hôtel
21 août 2024 par Front Office Manager, Gestion de l’hôtel
Dear Elizabeth, Thank you for taking the time to write this review. I am happy to hear that the staff was friendly but sad to hear that we did not meet all of your expectations with the room. We do not take your experience lightly and will ensure we address every concern that you have mentioned with our entire management team.
par un voyageur
Publié le 20 août 2024 sur Expedia
I am writing to urgently address several serious issues we encountered during our recent stay at your hotel.
Firstly, our room was consistently damp, creating an uncomfortable environment throughout our visit. This significantly impacted our experience. Additionally, we were charged for a purchase we did not make, which adds to our frustration.
When we sought assistance from the hotel staff regarding this charge, the manager was unhelpful and dismissive of our concerns. This lack of support only compounded our dissatisfaction.
Commentaires de Gestion de l’hôtel
21 août 2024 par Management , Gestion de l’hôtel
Dear Nyasha, Thank you for taking the time to write this review. We are sorry that we did not meet all of your expectations with the room. We also want to take the time out to apologize for the inadvertent charge placed on your room. We always have to ensure we follow our process and do our due diligence when these situations arise. I see that we were able to get this rectified for you same day and can ensure the charges have already been removed. We do not take your experience lightly and will ensure we address every concern that you have mentioned with our entire management team.
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Front Office Manager, Gestion de l’hôtel
Hi Janet,Thank you for taking the time to complete this survey. We wish that we could have provided a better experience for you. We are interested to hear where we did not meet your expectations and where we could approve. If you would to discuss further, please feel free to reach out to use directly on property. We look forward to hearing from you and hope that you give us another chance to leave a better impression on you in future.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Front Office Manager, Gestion de l’hôtel
Dear Elizabeth, Thank you for taking out the time to complete the survey.I am happy to see that you enjoyed your stay and we met your expectations. If you are ever in the area, please come back to visit us again.
