Note fondée sur 931 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Le service est incroyable, le lit extrêmement confortable, le design Art Deco très réussi et on s’y sent bien
Commentaires de Gestion de l’hôtel
26 juill. 2024 par General Manager , Gestion de l’hôtel
Dear Dany,Providing a clean and comfortable bed is one of the most important things we can do, and we're glad that yours fit the bill. We're also thrilled you enjoyed our excellent service and aesthetics, and we can't wait to welcome you again to Detroit Metro Airport Marriott.Sincerely,Joe Sefcovic, GM
par un voyageur
Publié le 20 oct. 2024
Bath tub dirty, blankets on bed dirty, no phone cord on the telephone, no tv remote, carpet dirty
Commentaires de Gestion de l’hôtel
21 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Latoshia,We appreciate that you took the time to share your experience with us; however, we do find it very concerning. Providing top-notch accommodations is always our goal, and you can rest assured that all of your feedback will be reviewed with our housekeeping and maintenance teams to ensure that we are meeting our high standards going forward. Thank you, and we hope to have another opportunity to go above and beyond for you in the future.Sincerely,Joe Sefcovic, GM
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Front Office Manager, Gestion de l’hôtel
Dear Yoshiki, I am sorry to hear that we were not able to meet your expectations during your stay. We would love to hear the areas that you believe we could work on. Please reach out if you need further assistance or would like to discuss. Thank you!
par un voyageur
Publié le 17 août 2024 sur Expedia
Good night sleep
Commentaires de Gestion de l’hôtel
19 août 2024 par Front Office Manager, Gestion de l’hôtel
Dear Sophie, Thank you for taking out the team to rate your stay. We are happy to hear that you enjoyed your time with us. Please come back and visit us again in the near future.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Front Office Manager, Gestion de l’hôtel
Dear Anna Marie,Thank you for taking the time out to rate your overall stay with us. We would love to hear what would have made your stay, a perfect stay. Please feel free to reach out to us directly.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Front Office Manager, Gestion de l’hôtel
Dear Susan, I am happy to hear that you enjoyed your stay and we were able to meet your expectations. If there is anything you may need, please feel free to reach out. We hope to see you again in the future!
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Front Office Manager, Gestion de l’hôtel
Dear Kathleen, I wish we were able to better meet your expectations during your stay. We would love to hear the areas that you believe we could work on, as ensuring are guests are happy is a top standard. Please reach out if you need further assistance or would like to discuss. Thank you!
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Front Office Manager, Gestion de l’hôtel
Dear Robert, I am sorry to hear that we were not able to meet your expectations during your stay. We would love to hear the areas that you believe we could work on, as ensuring are guests are happy is a top standard. Please reach out if you need further assistance or would like to discuss. Thank you!
par un voyageur
Publié le 8 août 2024 sur Expedia
Convenient.
Commentaires de Gestion de l’hôtel
9 août 2024 par Front Office Manager, Gestion de l’hôtel
Dear Michele, Thank you for staying with us at Detroit Metro Airport Marriott! Our location convenient to the airport is one of our many perks, and we're glad to see that you were satisfied with your overall stay. Please come see us again next time you are in the area for another incredible stay! Thank you, Kiandra Horne.
par un voyageur
DISAPPOINTED
Publié le 6 août 2024 sur HotelsI'm going to try to keep this short. The first room we were given had ants crawling around in it so we went downstairs and asked to be moved to another room. we were then given an even smaller room than the room we had first received. The room was very basic at best and the bathroom had visible signs of dirt and and the room also had visible signs of uncleanliness. and the even bigger shocker was that the Marriott hotel did not have any refrigerators or microwaves available in the rooms. Also there were no complimentary breakfast items available for the guests. My opinion is that they try to nickel and dime you for everything at this hotel, so no I would not recommend that anyone stay here when there are way better options out there for you and more value for the money that you are going to spend.
Commentaires de Gestion de l’hôtel
8 août 2024 par General Manager, Gestion de l’hôtel
Dear Tyrone,Thank you for taking a moment to share your thoughts with us. We are disappointed your experience was not as expected and apologize for any issues with our accommodations. Our team will review your comments and address your concerns accordingly to ensure we are providing a welcoming environment for all our guests and adhering to our brand's high standards. Again, thank you for your feedback, and we hope you will consider a return visit should your travels bring you back to the area.Sincerely,Joe Sefcovic, GM
